Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 13 mins ago
AC
Spécialiste électromécanique
Amaris Consulting | Part of Mantu
Laval, QC
- Contract
Mode de travail : Hybride – 2 jours par semaine sur site · Work Mode: Hybrid – 2 days per week onsite
Added 13 mins ago
M
Talent Acquisition Specialist
Morguard
Mississauga, ON
- Full-time
The Talent Acquisition Specialist develops and executes strategies focused on attracting, engaging, and retaining top talent. Their purpose is to ensure the organization builds a strong,…
Added 13 mins ago
SV
Customer Support Specialist
SoGal Ventures
Ottawa, ON
- Full-time
We're looking for a proactive, customer-focused Customer Support Specialist to help deliver an exceptional experience for every Welbi customer.
Added 44 mins ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
…within the Office of Indigenous Relations, the Lead, Policy Specialist plays a vital role in advancing Indigenous policy integration across the organization and aligning services with the…
Added 44 mins ago
A
Senior DevSecOps Engineer
Ashby
Canada
- Full-time
…operation of delivery-security tooling and controls, including integration, configuration, tuning, reliability, and…
Added 44 mins ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Canada
- Full-time
…operation of delivery-security tooling and controls, including integration, configuration, tuning, reliability, and…
Added 44 mins ago
BI
Data Governance Specialist (Data Analytics) - BMO Insurance
BMO Insurance
Toronto, ON
- Full-time
We are seeking a Data Governance Specialist (Data Analytics) to join our Data Governance & Reporting team.
Added 44 mins ago
T
Bus Sys Analysis Specialist
TD
Toronto, ON
- Full-time
Partner with stakeholders to evaluate solution options, integration considerations, and impacts to existing systems and processes.
Added 59 mins ago
WT
Lead, People Systems
Wealthsimple Technologies
Remote, Canada
- $112,000 to $145,000 CAD / year
- Full-time
- Remote
Own integration security and reliability: integration system users (ISUs), integration system security groups, credential management, and monitoring and alerting on integration failures
Added 1 hour ago
KM
Senior Software Engineer
Kongsberg Maritime
Halifax, NS
- Full-time
…product owner. You will work closely with MSIM colleagues and specialist teams in Norway and Bulgaria, while taking strong local ownership of design, delivery, and…
Added 1 hour ago
SD
QA Specialist
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking a Senior Systems Testing / QA Specialist to
Added 1 hour ago
TR
Technical Lead, Security Platforms (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Bring deep hands-on expertise in several of the categories below and the breadth to guide integration across the stack; expertise in every category is not expected. For category below, this…
Added 2 hours ago
B
Linux and Open Source Platform Specialist
Bombardier
Dorval, QC
- Full-time
The Linux & Open Source Platform Specialist is responsible for the administration, implementation, technical evolution, and continuous improvement of enterprise Linux and open-source…
Added 2 hours ago
B
Wintel and Active Directory Platform Specialist
Bombardier
Dorval, QC
- Full-time
The Wintel & Active Directory Platform Specialist is responsible for the administration, implementation, technical evolution, and continuous improvement of the enterprise Windows Server and…
Added 2 hours ago
B
Infrastructure Security Specialist
Bombardier
Dorval, QC
- Full-time
The Infrastructure Security Specialist is responsible for the administration, implementation, technical evolution, and continuous improvement of enterprise network security infrastructure.…
Added 2 hours ago
B
Data Governance Specialist (Data Analytics) - BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
We are seeking a Data Governance Specialist (Data Analytics) to join our Data Governance & Reporting team.
Added 2 hours ago
SC
Hydrogeology (Junior) Specialist
SYSTRA Canada
Hamilton, ON
- Full-time
Reporting to the Environmental Head and Part of a large Rail & Transit Project, Systra is looking for a Hydrogeology Specialist for the team.
Added 2 hours ago
H
Geographic Information System Specialist
Hydrostor
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
…utility-scale, long-duration energy storage solutions, is seeking a GIS Specialist to join our team in Toronto. We’re supporting the development of a more resilient electricity grid and…
Added 2 hours ago
RC
Change Management Specialist
Randstad Canada
Toronto, ON
- Contract
As a Change Management Specialist, you will lead organizational readiness, adoption, and long-term sustainment for new internal controls across the enterprise. Operating at the intersection…
Added 2 hours ago
SAP Integration Specialist (SAP PO) 1
Celestica International LP
Richardson, NB
The SAP Integration Specialist (SAP PO) will have a strong technical foundation in complex payload transformations, Java, and a proven track record of delivering integration projects. The…
Added 2 hours ago
A
Buyer/Planner
AeroVect
Remote, Canada
- $80,000 to $100,000 CAD / year
- Full-time
- Remote
Track material availability against prototype, integration, and vehicle build schedules.
Added 3 hours ago
GC
Project Manager
Galore Creek Mining Corporation
Vancouver, BC
- Full-time
Lead the integration of Technical, Engineering, and SERA scopes, working with each function to align deliverables, schedules, and interfaces, so the Project moves forward as one team.
Added 3 hours ago
S
Directeur ou directrice de l’ingénierie – Solutions thermiques pour centres de données / Senior Director of Engineering - Data Center Thermal Solutions
Smardt
Dorval, QC
- Full-time
Vous dirigerez le développement et l'intégration de solutions de refroidissement liquide et à air, notamment les systèmes CRAC, CRAH, les murs de ventilateurs, les solutions modulaires et…
Added 3 hours ago
Manager, Contracting, Pacific Link
Trans Mountain
Calgary, AB
Added 3 hours ago
Director, Security, Pacific Link
Trans Mountain
Calgary, AB
Security Integration and Contractor Governance

SoGal Ventures

Customer Support Specialist

Ottawa, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

About Welbi

At Welbi, we're improving the quality of life of older adults like our parents and grandparents. We do this by transforming the way front-line workers in senior living communities provide care to them every day.

About

To learn more about us - how we started, the problems we solve, and how we are helping seniors live more fulfilled lives - watch the Welbi story below:

VIDEO: Welbi Story

We’re backed by some of the biggest names in the senior living industry, and we are building a team of curious, customer-obsessed, collaborative, high performers who take pride in the fact that our work improves the quality of life of millions of seniors across North America. If that sounds like it might be a good fit for you, please keep reading.

About The Role

We're looking for a proactive, customer-focused Customer Support Specialist to help deliver an exceptional experience for every Welbi customer.

You'll own customer support from first contact through resolution, working closely with our Customer Success, Product, and Engineering teams to solve problems, investigate issues, and keep customers informed every step of the way.

Beyond support, you'll play an important role in supporting customer implementations, own customer education resources, and support with process improvements.

If you're someone who enjoys solving problems, takes ownership, loves helping customers, and is always looking for better ways of doing things, we'd love to hear from you.

What You Will Be Working On

Customer Support

Serve as the primary point of contact for customer support across phone, email, and chat.
Support Welbi users by troubleshooting product questions, investigating reported issues, and guiding customers through platform functionality and best practices.
Support residents and family members using the Welbi Community Portal by resolving access and usability issues and helping them navigate the platform.
Document bugs, gather relevant details, and partner with Product and Engineering to investigate and resolve issues while keeping customers informed throughout the resolution process.
Lead with empathy and curiosity to deliver an exceptional customer support experience by responding promptly, communicating clearly, and ensuring every customer feels heard and supported.
Investigate account data and prepare custom reports to answer customer questions and verify the root cause of issues.

Support Operations & Continuous Improvement

Analyze support tickets, customer feedback, and satisfaction trends to identify opportunities for product, documentation, and process improvements.
Share customer insights with Customer Success, Product, and Engineering to help shape product enhancements and improve the overall customer experience.
Continuously improve support processes by leveraging AI, automation, and other technologies to improve efficiency and the customer experience.
Monitor and report on key support metrics, identifying opportunities to improve response times, resolution rates, and customer satisfaction.
Identify opportunities to expand customer self-service resources and reduce support volume through improved documentation and customer education.

Customer Education

Own the maintenance, organization, and continuous improvement of Welbi's online Knowledge Base.
Create and maintain help articles, video walkthroughs, and other educational resources that help customers get the most value from Welbi.
Prepare and distribute customer communications, including feature release announcements and Welbi's monthly customer newsletter.
Partner with Customer Success, Product, and Engineering to ensure customer education resources remain accurate, relevant, and up to date.

Configuration Support

Coordinate client configuration requests, including configuration updates, data imports, and integration support, to ensure customers are set up for success.
Help ensure customer configurations are completed accurately, efficiently, and on schedule.

What You Bring

Customer Support Experience

Experience supporting customers in a SaaS environment where you've successfully solved customer problems and delivered exceptional customer experiences.

Communication & Customer Focus

Exceptional written and verbal communication skills with the ability to build trust, communicate clearly, and provide outstanding support to customers with varying levels of technical experience.

Problem Solving

Strong troubleshooting and critical thinking skills with the ability to investigate issues, identify root causes, and collaborate with cross-functional teams to resolve them.

Organization & Execution

Highly organized with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of quality.

Continuous Improvement

An analytical mindset with the ability to identify trends, translate customer feedback into actionable recommendations, and apply emerging technologies to continuously improve support operations.

Collaboration

A collaborative team player who enjoys partnering with Customer Success, Product, and Engineering to solve problems and improve the customer experience.

A Plus if You Also Have the Following, but Not Required

Experience in maintaining a Knowledge Base or creating customer education content.
Experience supporting software implementations.
Familiarity with HubSpot or similar CRM and customer support platforms.
Experience using AI-powered support tools or workflow automation.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide customer support across phone, email, and chat by troubleshooting product and portal issues, investigating root causes, coordinating resolutions, and keeping customers informed. Maintain customer education resources, support configurations and implementations, analyze support trends and metrics, and improve support processes in collaboration with Customer Success, Product, and Engineering.

Requirements

The role requires experience supporting customers in a SaaS environment, strong communication and troubleshooting skills, and the ability to investigate issues and collaborate across teams. Candidates should be highly organized, detail-oriented, analytical, and able to manage multiple priorities; knowledge base creation, software implementations, CRM platforms, and AI-powered support tools are advantageous but not required.

Skills

Customer Support
SaaS Support
Troubleshooting
Problem Solving
Written Communication
Verbal Communication
Customer Education
Knowledge Base Management
Data Analysis
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Workflow Automation
Configuration Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Support
Customer Success
Product Support
Engineering Collaboration
Phone Support
Email Support
Chat Support
Troubleshooting
Bug Documentation
Root Cause Analysis
Account Data
Custom Reporting
Support Metrics
Customer Satisfaction
Knowledge Base
Help Articles
Video Walkthroughs
Customer Newsletter
Feature Release Announcements
Software Implementations
Configuration Updates
Data Imports
Integration Support
HubSpot
AI-Powered Support Tools
Workflow Automation
Senior Living
Customer Education

Report this job

Work requirements

Jobs in Canada