Jobs in Canada

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Added 27 mins ago
C
Client Engagement Associate
CIBC
Parksville, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 27 mins ago
C
Client Engagement Associate
CIBC
Parksville, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 2 hours ago
M
Pro Sales Associate - Saint Henri
Masco
Montreal, Quebec · Saint-Henri, Montreal, Quebec
- Full-time
As our Pro Sales Associate at Behr, you’ll be working in a Home Depot store as a sales specialist focusing on professional painting contractors and their unique needs. On your own and…
Added 2 hours ago
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Pro Sales Associate - Beaubien Ouest
Masco
Mont-Royal, QC
- Full-time
As our Pro Sales Associate at Behr, you’ll be working in a Home Depot store as a sales specialist focusing on professional painting contractors and their unique needs. On your own and…
Added 2 hours ago
M
Pro Sales Associate - Pointe-Claire
Masco
Pointe-Claire, QC
- Full-time
As our Pro Sales Associate at Behr, you’ll be working in a Home Depot store as a sales specialist focusing on professional painting contractors and their unique needs. On your own and…
Added 3 hours ago
FC
Linehaul Manager
FedEx Canada
Winnipeg, MB
- Full-time
Additional Details: Note: This position is based in the Winnipeg, MB area and successful candidate must reside/be willing to move there
Added 3 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Brantford, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 3 hours ago
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Talent Acquisition Specialist
Morguard
Mississauga, ON
- Full-time
The Talent Acquisition Specialist develops and executes strategies focused on attracting, engaging, and retaining top talent. Their purpose is to ensure the organization builds a strong,…
Added 3 hours ago
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Part-time Online Learning Field Placement Officer
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
…the Online Learning Student Advisor(s) and Program Support Specialist. On an on-going basis, the incumbent provides guidance and advice and recommends workable solutions to Field…
Added 3 hours ago
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Customer Support Specialist
SoGal Ventures
Ottawa, ON
- Full-time
We're looking for a proactive, customer-focused Customer Support Specialist to help deliver an exceptional experience for every Welbi customer.
Added 3 hours ago
PS
Talent Acquisition Specialist
Pacific Smoke International Inc.
Markham, ON
- Full-time
…dedicated to providing reliable products, exceptional customer service, and industry-leading expertise to retailers across the…
Added 4 hours ago
Category Specialist, Contingent Workforce
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as Category Specialist, Contingent Workforce. In this position, you will play a…
Added 4 hours ago
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Senior Specialist, Member Services
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $58,000 to $91,000 CAD / year
- Full-time
The Member Services team within Plan Operations provides excellent service to HOOPP members, by providing education and guidance on the value of the plan, responding to enquiries, and…
Added 4 hours ago
RB
Client Advisor
Royal Bank of Canada
Blind River, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 4 hours ago
MP
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
- Full-time
As a Pharmacy Data Specialist, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 4 hours ago
NH
Home Manager - NH Calgary
Nisa Helpline
Calgary, AB
- Full-time
Act as the primary point of contact for on-location team members, providing leadership and oversight to ensure effective service delivery and team coordination.
Added 4 hours ago
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Client Advisor
RBC
Blind River, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 4 hours ago
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Client Advisor Intern
RBC
Brantford, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 4 hours ago
C
Client Engagement Associate
CIBC
Brossard, QC · Sainte-Julie, QC · Châteauguay, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 hours ago
C
Client Engagement Associate
CIBC
Quebec, QC · Levis, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 hours ago
C
Client Engagement Associate
CIBC
Kelowna, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 hours ago
C
Client Engagement Associate
CIBC
Magog, QC · Sherbrooke, QC · Granby, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 5 hours ago
TM
Senior Manager, Skills Development Programs
Toronto Metropolitan University
Toronto, ON
- Temporary
Creating pathways for fee-for-service work by engaging with public and private sector clients.
Added 5 hours ago
HB
Client Relations Specialist
HomeEquity Bank
ON · BC
- Full-time
The Client Relations Specialist has a mandate to deliver exceptional day-to-day customer service to HomeEquity Bank (HEB) clients from multiple communication channels (i.e. phone, email,…
Added 5 hours ago
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Senior Specialist, Orbis Operations, National Orbis Events & Operations (18 Month Contract)
Deloitte
Vancouver, BC
- Full-time
Ready to create experiences that make an impact? Join us as a Senior Specialist, Orbis Operations, and help bring our most important events to life.

SoGal Ventures

Customer Support Specialist

Ottawa, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

About Welbi

At Welbi, we're improving the quality of life of older adults like our parents and grandparents. We do this by transforming the way front-line workers in senior living communities provide care to them every day.

About

To learn more about us - how we started, the problems we solve, and how we are helping seniors live more fulfilled lives - watch the Welbi story below:

VIDEO: Welbi Story

We’re backed by some of the biggest names in the senior living industry, and we are building a team of curious, customer-obsessed, collaborative, high performers who take pride in the fact that our work improves the quality of life of millions of seniors across North America. If that sounds like it might be a good fit for you, please keep reading.

About The Role

We're looking for a proactive, customer-focused Customer Support Specialist to help deliver an exceptional experience for every Welbi customer.

You'll own customer support from first contact through resolution, working closely with our Customer Success, Product, and Engineering teams to solve problems, investigate issues, and keep customers informed every step of the way.

Beyond support, you'll play an important role in supporting customer implementations, own customer education resources, and support with process improvements.

If you're someone who enjoys solving problems, takes ownership, loves helping customers, and is always looking for better ways of doing things, we'd love to hear from you.

What You Will Be Working On

Customer Support

Serve as the primary point of contact for customer support across phone, email, and chat.
Support Welbi users by troubleshooting product questions, investigating reported issues, and guiding customers through platform functionality and best practices.
Support residents and family members using the Welbi Community Portal by resolving access and usability issues and helping them navigate the platform.
Document bugs, gather relevant details, and partner with Product and Engineering to investigate and resolve issues while keeping customers informed throughout the resolution process.
Lead with empathy and curiosity to deliver an exceptional customer support experience by responding promptly, communicating clearly, and ensuring every customer feels heard and supported.
Investigate account data and prepare custom reports to answer customer questions and verify the root cause of issues.

Support Operations & Continuous Improvement

Analyze support tickets, customer feedback, and satisfaction trends to identify opportunities for product, documentation, and process improvements.
Share customer insights with Customer Success, Product, and Engineering to help shape product enhancements and improve the overall customer experience.
Continuously improve support processes by leveraging AI, automation, and other technologies to improve efficiency and the customer experience.
Monitor and report on key support metrics, identifying opportunities to improve response times, resolution rates, and customer satisfaction.
Identify opportunities to expand customer self-service resources and reduce support volume through improved documentation and customer education.

Customer Education

Own the maintenance, organization, and continuous improvement of Welbi's online Knowledge Base.
Create and maintain help articles, video walkthroughs, and other educational resources that help customers get the most value from Welbi.
Prepare and distribute customer communications, including feature release announcements and Welbi's monthly customer newsletter.
Partner with Customer Success, Product, and Engineering to ensure customer education resources remain accurate, relevant, and up to date.

Configuration Support

Coordinate client configuration requests, including configuration updates, data imports, and integration support, to ensure customers are set up for success.
Help ensure customer configurations are completed accurately, efficiently, and on schedule.

What You Bring

Customer Support Experience

Experience supporting customers in a SaaS environment where you've successfully solved customer problems and delivered exceptional customer experiences.

Communication & Customer Focus

Exceptional written and verbal communication skills with the ability to build trust, communicate clearly, and provide outstanding support to customers with varying levels of technical experience.

Problem Solving

Strong troubleshooting and critical thinking skills with the ability to investigate issues, identify root causes, and collaborate with cross-functional teams to resolve them.

Organization & Execution

Highly organized with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of quality.

Continuous Improvement

An analytical mindset with the ability to identify trends, translate customer feedback into actionable recommendations, and apply emerging technologies to continuously improve support operations.

Collaboration

A collaborative team player who enjoys partnering with Customer Success, Product, and Engineering to solve problems and improve the customer experience.

A Plus if You Also Have the Following, but Not Required

Experience in maintaining a Knowledge Base or creating customer education content.
Experience supporting software implementations.
Familiarity with HubSpot or similar CRM and customer support platforms.
Experience using AI-powered support tools or workflow automation.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide customer support across phone, email, and chat by troubleshooting product and portal issues, investigating root causes, coordinating resolutions, and keeping customers informed. Maintain customer education resources, support configurations and implementations, analyze support trends and metrics, and improve support processes in collaboration with Customer Success, Product, and Engineering.

Requirements

The role requires experience supporting customers in a SaaS environment, strong communication and troubleshooting skills, and the ability to investigate issues and collaborate across teams. Candidates should be highly organized, detail-oriented, analytical, and able to manage multiple priorities; knowledge base creation, software implementations, CRM platforms, and AI-powered support tools are advantageous but not required.

Skills

Customer Support
SaaS Support
Troubleshooting
Problem Solving
Written Communication
Verbal Communication
Customer Education
Knowledge Base Management
Data Analysis
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Workflow Automation
Configuration Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Support
Customer Success
Product Support
Engineering Collaboration
Phone Support
Email Support
Chat Support
Troubleshooting
Bug Documentation
Root Cause Analysis
Account Data
Custom Reporting
Support Metrics
Customer Satisfaction
Knowledge Base
Help Articles
Video Walkthroughs
Customer Newsletter
Feature Release Announcements
Software Implementations
Configuration Updates
Data Imports
Integration Support
HubSpot
AI-Powered Support Tools
Workflow Automation
Senior Living
Customer Education

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Work requirements

Jobs in Canada