Application Support Analyst

Application Production Support Analyst

Location: Montreal, QC (Hybrid)

Duration: 12-Month Contract

Position Summary

We are seeking an experienced Application Production Support Analyst to provide Level 1 and Level 2 production support for a portfolio of business-critical applications in a global enterprise environment. This role is responsible for monitoring application health, troubleshooting production incidents, supporting change and release activities, and ensuring the stability and availability of applications across multiple regions.

The ideal candidate will have strong production support experience within a complex environment, excellent problem-solving skills, and hands-on expertise with databases, Unix/Linux systems, scheduling tools, monitoring platforms, and scripting.

Key Responsibilities

Production Support & Incident Management

• Provide Level 1 and Level 2 support for mission-critical applications.
• Monitor application performance and proactively identify issues.
• Investigate, troubleshoot, and resolve production incidents.
• Escalate complex issues to development and infrastructure teams when required.
• Coordinate incident resolution efforts and communicate status updates to stakeholders.
• Perform root cause analysis and contribute to preventative measures.

Change & Release Management

• Support application deployments and production releases.
• Ensure all production changes follow established governance and change management processes.
• Coordinate release activities with development, infrastructure, and business teams.
• Participate in after-hours and weekend release activities when required.

Operational Support

• Maintain application availability, stability, and performance.
• Execute operational procedures, batch processes, and scheduled jobs.
• Work with global teams to support applications across multiple regions.
• Document support activities, incidents, and operational procedures.

Reporting & Continuous Improvement

• Track and analyze recurring incidents and operational issues.
• Identify process improvements to enhance application support efficiency.
• Participate in project initiatives and application onboarding activities.
• Provide regular status reports and operational updates to management.

Required Qualifications

• 5+ years of Application Production Support or Production Operations experience.
• Strong experience supporting enterprise applications in a 24x7 environment.
• Hands-on experience with:
• Oracle and/or MS SQL Server
• Unix/Linux environments
• Shell and/or PowerShell scripting
• Enterprise scheduling tools (Autosys or similar)
• Monitoring tools (Geneos, Sysload, Splunk, or equivalent)
• File transfer technologies and protocols
• Experience with incident, problem, and change management processes.
• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

• Experience in Banking, Financial Services, or Capital Markets.
• Knowledge of Core Banking applications or Data Warehousing platforms.
• Exposure to DevOps practices and tools.
• Experience supporting globally distributed applications and teams.
• Familiarity with ITIL-based support environments.