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Soho Square Solutions

Operations Analyst

Montreal, QC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 26, 2026
Experience: 2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Posting language: English
Posted: Oct 27, 2026

Original job description

Operations Analyst

06 months

Tax Work Location: MTL-2001 Robert-Bourassa, Montreal, QC

Note: Training begins with Day Shift Monday-Friday between 9am-6pm for training and the switch over after 3 months to night shift from Sunday/Thursday and work between 9:30pm-6:30am. Looking for someone with Payment Experience. work time 35 hrs/. week

The team members are responsible for the following activities:

Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
Support the overall day to day business relationships of Client Network USD and CAD Network Clearing Clients at an account level.
Coordinate with various stakeholders in the business as required.
Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
Drive customer satisfaction by working closely with our clients to improve the service provided to them.
Escalate service level inquiries as appropriate.
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
Make recommendations for procedural changes where deemed necessary.
Analyze various control reports and make recommendations for efficiency gains
Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
Work closely with the development teams to create and implement suite of quality Management reporting.
Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
Investigate issues, determining root causes and obtaining resolution.
Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
Make direct contribution to Client operational permanent control framework.

Work conditions: This position provides for standard working conditions in an office and a normal work schedule from Monday to Friday.

The strengths and skills that will help you succeed

Knowledge of the English is required.
2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
Highly effective communicator, written and oral, with good interpersonal skills.
Excellent attention to detail and accuracy.
The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
Knowledgeable of Data/Report analysis.
Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
Ability to work in a highly autonomous team environment with minimal supervision.
Strong:
Organization skills
Analytical Skills
Critical thinking
Customer service skills
Resourcefulness and creativity

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More about this job

Responsibilities

Support USD and CAD clearing clients by resolving operational issues, coordinating with stakeholders, monitoring service levels, and improving processing efficiency and customer satisfaction. Analyze client and control data, develop dashboards and management reports, investigate root causes, and recommend operational and procedural improvements.

Requirements

Requires 2 to 4 years of banking experience, preferably in correspondent banking, payment operations, or cash management at a major bank active in USD clearing. Candidates should understand international wire transfers, SWIFT, local clearing systems, and funds transfer rules, and demonstrate strong analytical, communication, organizational, and customer service skills, including proficiency with Microsoft Office.

Skills

Payment Operations
Correspondent Banking
Cash Management
USD Clearing
International Wire Transfers
SWIFT
Local Clearing Systems
Data Analysis
Analytical Reporting
Microsoft Excel
Microsoft Word
PowerPoint
Customer Service
Critical Thinking
Attention to Detail
Stakeholder Coordination

Visa sponsorship

Not detected in the job text

Keywords

USD Clearing
CAD Clearing
Correspondent Banking
Payment Operations
Cash Management
International Wire Transfers
SWIFT
Local Clearing Systems
Funds Transfer Operations
Client Network
Straight-Through Processing
Service-Level Agreements
Key Performance Indicators
Billing Controls
Risk Controls
Management Reporting
Data Analysis
Dashboard Development
Quality Management Reporting
Root Cause Analysis
Permanent Control Framework
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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