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Added 11 mins ago
T
Personal Banking Associate Trainee (Mandarin or Cantonese Language Skills an asset)
TD
Richmond, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 57 mins ago
Community Health Nurse - Registered Nurse - South Fraser
Fraser Health
Surrey, BC
…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 57 mins ago
BS
Business Development Associate – Entry Level | Full Sales Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
Progression: Business Development Executive → Business Development Manager → Sales Leadership
Added 57 mins ago
BS
Junior Account Manager – Events Industry | Full Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
This is a varied position combining client communication, administration, relationship management and commercial awareness.
Added 1 hour ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche un Chef de projet entrée en service pour rejoindre notre équipe Service client basée à Mirabel (Québec, Canada).
Added 1 hour ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Resource Manager, Scheduling leads the short-term (0-6 weeks) planning and allocation of resources, ensuring work is distributed effectively and colleagues are utilized efficiently. By…
Added 1 hour ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
A-
Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
You’re already a sales superstar and customer service wiz, but you’re looking for a little more. Bring your skills to the world of insurance and know that every day you’ll be offering…
Added 1 hour ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 1 hour ago
TO
Events & Group Sales Manager - Time Out Market, Vancouver
Time Out Market
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
The Events & Group Sales Manager will be a crucial, dual-focused role. The main task will be to drive and manage corporate group sales to meet and exceed targets, coupled with providing…
Added 1 hour ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
Manage Investment Assistant schedules and vacation coverage to ensure business continuity and client service levels are maintained
Added 1 hour ago
A
B2B Account Manager
Article
Vancouver, BC
- $69,000 to $78,000 CAD / year
- Full-time
…meaningful problems. This is where you come in, as an Account Manager on the Article Pro team, you manage and grow potential and existing Trade and B2B accounts. You own the development of…
Added 2 hours ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 2 hours ago
OA
Product Advisor - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
Added 2 hours ago
Manager, Speciality Pharma Nurse
Bayshore
ON
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 2 hours ago
T
Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 2 hours ago
T
Customer Experience Associate
TD
Regina, SK
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 2 hours ago
N
Sales Support | Support aux ventes - Noramco-EN
Noramco
Montreal, QC
- Full-time
…environnement d'équipe au rythme rapide et capable de fournir un service client de qualité supérieure à nos précieux…
Added 2 hours ago
CL
Store Manager
CHANGE Lingerie Canada
Toronto, ON
- Full-time
Through personalized bra fittings, attentive service, and an extensive size range, we help clients find lingerie that fits their bodies, needs, and personal style. As Store Manager, you…
Added 2 hours ago
FH
Registered Nurse – GI Endoscopy/Ambulatory Care - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Other
Establishes a therapeutic relationship using effective interpersonal and interviewing techniques, ensuring client choice and autonomy in decision making and care planning. Acts as a role…
Added 2 hours ago
FR
Community Engagement Intern
FirstService Residential Canada
Vancouver, BC
- Internship
…experience and guidance under the VP, Strata Operations and Manager, Preferred Vendor Programs & Office Operations. The Community Engagement Intern will contribute to real projects while…
Added 2 hours ago
M
Bilingual Manager, AdminAdvantage Client Services
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Bilingual Manager, AdminAdvantage Client Services, is responsible for leading a team of Client and Account Specialists delivering the end-to-end AdminAdvantage experience for Manulife’s…
Added 2 hours ago
T
Partner Account Manager
Taiv
Winnipeg, MB
- Full-time
You have a strong grasp on the fundamentals of client relationship management and can apply these fundamentals to helping strategize your outreach strategy.

Sokin

Relationship Manager- North America

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

About The Role

We are looking for a Relationship Manager to manage and grow a portfolio of business clients across the United States and Canada. You will be responsible for retaining revenue, increasing client activity, reactivating dormant accounts and identifying opportunities to expand each relationship.

This is a commercially accountable role. You will use client and transaction data to spot changes in account activity, engage clients before issues become losses and work with internal teams to resolve barriers to growth. You will also identify qualified opportunities for Sales and stay involved through the handoff.

About Us

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow.

We Deliver Services Across

Global payments and receivables
Foreign Exchange (FX)
Treasury management
Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

Key Responsibilities

Manage and retain client relationships

Own a portfolio of existing North American business clients and build relationships with key stakeholders.
Understand each client’s business, international payment needs and expected transaction activity.
Identify declining usage, revenue risk and other signs that a relationship needs attention.
Develop and execute plans to retain at-risk clients, with clear actions and follow-up.
Maintain accurate account records, including client priorities, risks, opportunities and next steps.

Increase activity and account value

Help newly onboarded clients reach meaningful transaction activity.
Re-engage dormant and underutilized clients to understand what has changed and where Sokin can add value.
Identify opportunities to increase usage of relevant products and services within existing accounts.
Partner with Onboarding, Operations, Compliance and Product to resolve issues that prevent clients from transacting or expanding their use of Sokin.

Manage portfolio health

Track revenue, transaction activity, engagement and risk across your portfolio.
Prioritize your time based on client value, growth potential and likelihood of churn.
Create targeted plans for high-value, at-risk and underperforming accounts.
Provide regular updates on retention, activation, account risks and growth opportunities.

Generate commercial opportunities

Identify expansion opportunities within existing relationships and through relevant client referrals.
Qualify opportunities by understanding the client need, decision-makers, timing and potential value.
Record opportunities accurately in the CRM and hand them to the appropriate Sales colleague.
Work with Sales through the handoff to maintain a consistent client experience.

Represent the client internally

Work closely with Sales, Onboarding, Compliance, Operations and Product to address client needs.
Surface recurring issues and recommend improvements to the client experience.

How Success Will Be Measured

Revenue retention: Retaining and growing revenue from the existing client portfolio.
Activation: Helping newly onboarded and dormant clients begin or resume meaningful transaction activity.
Account health: Identifying risks early and executing effective plans for accounts that need attention.
Qualified pipeline: Creating well-documented expansion opportunities that Sales can progress.

What We Are Looking For

Experience in relationship management, account management, customer success or a similar commercial, client-facing role.
Experience managing a portfolio of B2B clients and being accountable for retention or growth.
The ability to use revenue, transaction and engagement data to prioritize action.
Confidence engaging senior client stakeholders and addressing difficult account issues.
Strong organization, follow-through and CRM discipline.
A proactive approach to client outreach, problem-solving and cross-functional work.
Comfort working with North American clients whose business and payment needs may span multiple countries and time zones.

Helpful Experience

Payments, fintech, banking, FX or financial services experience.
Knowledge of cross-border payments and the needs of internationally active businesses.
Experience with activation, revenue retention or account health targets.

The person

You build trusted relationships, but you also know when to turn a conversation into action. You can distinguish an account that needs service support from one at risk of leaving, and you know how to engage the right people to move it forward. You are comfortable being accountable for the commercial performance of your portfolio.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of North American business clients by retaining revenue, increasing transaction activity, reactivating dormant accounts, and addressing account risks. Use client and transaction data to prioritize account plans, coordinate with internal teams to resolve barriers, and identify and qualify expansion opportunities for Sales.

Requirements

Candidates should have experience in relationship management, account management, customer success, or a similar commercial client-facing role, including responsibility for a B2B portfolio and its retention or growth. They should be comfortable using account data, engaging senior stakeholders, maintaining accurate CRM records, and working across teams; payments, fintech, banking, FX, or financial services experience is helpful.

Skills

Relationship Management
B2B Account Management
Client Retention
Revenue Growth
Portfolio Management
Data Analysis
Client Activation
Churn Risk Management
Cross-Border Payments
Stakeholder Engagement
CRM Management
Opportunity Qualification
Sales Handoff
Cross-Functional Collaboration
Problem-Solving
Account Health Monitoring

Visa sponsorship

Not detected in the job text

Keywords

B2B Financial Services
Global Payments
Cross-Border Payments
Payments And Receivables
Foreign Exchange
Treasury Management
Finance Reconciliations
Relationship Management
Account Management
Customer Success
Revenue Retention
Client Activation
Portfolio Health
Transaction Activity
Churn Risk
CRM
Opportunity Qualification
Sales Handoff
Client Referrals
Stakeholder Management
Onboarding
Compliance
Operations
Product Collaboration
Fintech
Banking

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