Jobs in Canada

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Added 9 mins ago
SC
Specialist, Deposit Support
Sunrise Credit Union
Canada
- Full-time
Collaborate with Clearing, Payments, Member Services, IT, Digital Solutions, Risk and other Operations teams to resolve transaction exceptions.
Added 9 mins ago
MO
Business Development Intern
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has…
Added 24 mins ago
B
Customer Service Representative
BMO
Sydney, NS
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 24 mins ago
B
Data Analyst, Winter 2027 (Co-o/Internship) - 8 months
BMO
Toronto, ON · YNG
- Full-time
…operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring,…
Added 24 mins ago
TH
Cashier Part Time (SYDNEY)
The Home Depot
Sydney Indian Reserve No. 28A, NS
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 25 mins ago
TH
Cashier Part Time (SYDNEY)
The Home Depot Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 25 mins ago
TH
Cashier: Full Time - PRINCE GEORGE
The Home Depot Canada
Prince George, BC
- Full-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
T
Commercial Credit Analyst
TD
Calgary, AB
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 1 hour ago
PG
Product Manager - Membership
Perseus Group, Constellation Software
Canada
- Full-time
As Product Manager for AXIS Membership, you'll provide business-focused product leadership for the membership capabilities that support our AAA/CAA auto club clients. You'll shape the…
Added 1 hour ago
Co-op, People Services (Winter Term)
Canfor
Vancouver, BC
In this role, the People Services Co-op supports the day-to-day operations of the HR Service Centre by providing timely, accurate, and client-focused support to employees and leaders.
Added 2 hours ago
CF
Manager, AML Compliance
CI Financial
Toronto, ON
- Full-time
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 2 hours ago
BS
Sanctions Developer (OFAC)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
This hybrid role requires you to work from our downtown Toronto office and/or the Client office a minimum of 4 days per week
Added 2 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Quebec, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 3 hours ago
GE
Counter Sales - Woodstock
Gerrie Electric Wholesale Ltd.
Woodstock, ON
- Full-time
…order status, and keeping customers informed of new products, services, and promotions - driving repeat…
Added 3 hours ago
Trader - Multi Asset (1832 Asset Management)
Scotiabank
Toronto, ON
…predecessor companies have been providing asset management services in Canada since 1877, as a manager of mutual funds and providing investment solutions for private clients, institutions,…
Added 3 hours ago
BT
Corporate Services Assistant
Bison Transport
Winnipeg, MB
- Full-time
As a Corporate Services Assistant, you will play a key role on the Fuel & Licensing team, supporting the day-to-day administration of both functions. You will assist with transactions such…
Added 3 hours ago
PC
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
Pwc Canada
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 3 hours ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Vancouver, BC
- Full-time
A career in our External Audit Process Assurance practice, within Assurance services, will enable you to assist clients in optimizing control activities, organizational strategy, and…
Added 3 hours ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Calgary, AB
- Full-time
A career in our External Audit Process Assurance practice, within Assurance services, will enable you to assist clients in optimizing control activities, organizational strategy, and…
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 3 hours ago
Investor Services Administrator
SGGG Fund Services Inc.
Toronto, ON
SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration…
Added 3 hours ago
B
Personal Banking Associate
BMO
Sydney, NS
- Full-time
Mutual Funds License required (CSC, IFIC)

Sokin

Relationship Manager- North America

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

About The Role

We are looking for a Relationship Manager to manage and grow a portfolio of business clients across the United States and Canada. You will be responsible for retaining revenue, increasing client activity, reactivating dormant accounts and identifying opportunities to expand each relationship.

This is a commercially accountable role. You will use client and transaction data to spot changes in account activity, engage clients before issues become losses and work with internal teams to resolve barriers to growth. You will also identify qualified opportunities for Sales and stay involved through the handoff.

About Us

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow.

We Deliver Services Across

Global payments and receivables
Foreign Exchange (FX)
Treasury management
Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

Key Responsibilities

Manage and retain client relationships

Own a portfolio of existing North American business clients and build relationships with key stakeholders.
Understand each client’s business, international payment needs and expected transaction activity.
Identify declining usage, revenue risk and other signs that a relationship needs attention.
Develop and execute plans to retain at-risk clients, with clear actions and follow-up.
Maintain accurate account records, including client priorities, risks, opportunities and next steps.

Increase activity and account value

Help newly onboarded clients reach meaningful transaction activity.
Re-engage dormant and underutilized clients to understand what has changed and where Sokin can add value.
Identify opportunities to increase usage of relevant products and services within existing accounts.
Partner with Onboarding, Operations, Compliance and Product to resolve issues that prevent clients from transacting or expanding their use of Sokin.

Manage portfolio health

Track revenue, transaction activity, engagement and risk across your portfolio.
Prioritize your time based on client value, growth potential and likelihood of churn.
Create targeted plans for high-value, at-risk and underperforming accounts.
Provide regular updates on retention, activation, account risks and growth opportunities.

Generate commercial opportunities

Identify expansion opportunities within existing relationships and through relevant client referrals.
Qualify opportunities by understanding the client need, decision-makers, timing and potential value.
Record opportunities accurately in the CRM and hand them to the appropriate Sales colleague.
Work with Sales through the handoff to maintain a consistent client experience.

Represent the client internally

Work closely with Sales, Onboarding, Compliance, Operations and Product to address client needs.
Surface recurring issues and recommend improvements to the client experience.

How Success Will Be Measured

Revenue retention: Retaining and growing revenue from the existing client portfolio.
Activation: Helping newly onboarded and dormant clients begin or resume meaningful transaction activity.
Account health: Identifying risks early and executing effective plans for accounts that need attention.
Qualified pipeline: Creating well-documented expansion opportunities that Sales can progress.

What We Are Looking For

Experience in relationship management, account management, customer success or a similar commercial, client-facing role.
Experience managing a portfolio of B2B clients and being accountable for retention or growth.
The ability to use revenue, transaction and engagement data to prioritize action.
Confidence engaging senior client stakeholders and addressing difficult account issues.
Strong organization, follow-through and CRM discipline.
A proactive approach to client outreach, problem-solving and cross-functional work.
Comfort working with North American clients whose business and payment needs may span multiple countries and time zones.

Helpful Experience

Payments, fintech, banking, FX or financial services experience.
Knowledge of cross-border payments and the needs of internationally active businesses.
Experience with activation, revenue retention or account health targets.

The person

You build trusted relationships, but you also know when to turn a conversation into action. You can distinguish an account that needs service support from one at risk of leaving, and you know how to engage the right people to move it forward. You are comfortable being accountable for the commercial performance of your portfolio.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and grow a portfolio of North American business clients by retaining revenue, increasing transaction activity, reactivating dormant accounts, and addressing account risks. Use client and transaction data to prioritize account plans, coordinate with internal teams to resolve barriers, and identify and qualify expansion opportunities for Sales.

Requirements

Candidates should have experience in relationship management, account management, customer success, or a similar commercial client-facing role, including responsibility for a B2B portfolio and its retention or growth. They should be comfortable using account data, engaging senior stakeholders, maintaining accurate CRM records, and working across teams; payments, fintech, banking, FX, or financial services experience is helpful.

Skills

Relationship Management
B2B Account Management
Client Retention
Revenue Growth
Portfolio Management
Data Analysis
Client Activation
Churn Risk Management
Cross-Border Payments
Stakeholder Engagement
CRM Management
Opportunity Qualification
Sales Handoff
Cross-Functional Collaboration
Problem-Solving
Account Health Monitoring

Visa sponsorship

Not detected in the job text

Keywords

B2B Financial Services
Global Payments
Cross-Border Payments
Payments And Receivables
Foreign Exchange
Treasury Management
Finance Reconciliations
Relationship Management
Account Management
Customer Success
Revenue Retention
Client Activation
Portfolio Health
Transaction Activity
Churn Risk
CRM
Opportunity Qualification
Sales Handoff
Client Referrals
Stakeholder Management
Onboarding
Compliance
Operations
Product Collaboration
Fintech
Banking

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Work requirements

Jobs in Canada