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Added 12 mins ago
S
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
- Full-time
…de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des…
Added 12 mins ago
FO
Gestionnaire des mesures d'urgence / Emergency Mitigation Manager
First Onsite - CA
Dorval, QC
- Full-time
Si vous êtes un leader naturel qui sait garder son sang-froid sous pression et qui est fier d'aider les gens à se remettre d'un sinistre, ce poste est pour vous. À titre de gestionnaire en…
Added 12 mins ago
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Calender/Milling Operator
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Elora, ON
- Full-time
Polycorp Ltd. is a global leader in engineered polymer products, proudly serving customers in the Transportation, Mining and Protective Linings industries. We are looking for a skilled,…
Added 26 mins ago
R
Subsea Project Engineer
Raise
St. John's, NL
- Full-time
Raise is currently hiring a Subsea Project Engineer on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 26 mins ago
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Mechanical Design Engineer
Actalent
Ottawa, ON
- $50 to $65 CAD / hour
- Contract
…product lifecycle, from early concept and feasibility through production release and ongoing product support, with a strong focus on regulated healthcare and life sciences…
Added 26 mins ago
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Electrical Engineering Supervisor
Actalent
Calgary, AB
- $70 to $80 CAD / hour
- Contract
This is an excellent opportunity for a hands-on engineering leader who enjoys balancing technical problem-solving, team development, and project execution within a fast-paced manufacturing…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Valleyfield, PE
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Saint-Jérôme, QC · St-Jérôme, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
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Security Software Engineer
Actalent
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- $60 to $80 CAD / hour
- Contract
…reliable, scalable, and secure solutions that underpin critical production…
Added 26 mins ago
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Montreal, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Longueuil, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Châteauguay, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Amélioration Continue - Continuous Improvement
Actalent
Montreal, QC
- $41 to $60 CAD / hour
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Lingénieur(e) en amélioration continue dirige des projets damélioration de bout en bout sur le plancher de production, depuis lidée initiale jusquà la livraison finale, en veillant à ce que…
Added 26 mins ago
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Terrebonne, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Brossard, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Montreal, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Laval, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Montreal, QC
- $30 to $45 CAD / hour
- Contract
…ponctuelle, précise et traçable afin de soutenir les calendriers de production et les livrables des programmes. Elle identifie, documente et maîtrise les matériaux non conformes selon les…
Added 26 mins ago
A
Building Project Manager - Gestionnaire De Projet Construction
Actalent
Montreal, QC
- $40 to $60 CAD / hour
- Contract
Collaborer avec divers départements production, validation, assurance qualité, conformité, documentation et formation.
Added 26 mins ago
A
Electrical Engineer
Actalent
Montreal, QC
- $67 to $92 CAD / hour
- Contract
…de centrales hydroélectriques, de postes et de stations de production à grande échelle à travers le Canada. Vous contribuerez à des projets de grande envergure dans le secteur des services…
Added 26 mins ago
A
Test Technologist
Actalent
Oakville, ON
- $25 to $35 CAD / hour
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We are seeking a skilled consultant to assist in replicating several dozen production test systems for a new site. These systems are already in place at Site A and are well documented, and…
Added 56 mins ago
MC
Global Tactical Planner
Methanex Corporation
Vancouver, BC
- Full-time
Opportunity to develop professionally and make a real impact with a global leader, working collaboratively with colleagues around the world and with direct line of communication with the…
Added 57 mins ago
IN
Human Resources Business Partner II
IKO North America
Toronto, ON · Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has…
Added 1 hour ago
RF
Draftsman/Quality Control & Inspection
Rosenberg Fans Canada Ltd.
Mississauga, ON
- Part-time
…and opportunities for professional growth with an industry leader in manufacturing within innovative and excellent work…
Added 1 hour ago
B
Industrial Maintenance Technician
Bartlett
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- Full-time
Bartlett is an international leader in agricultural, energy, and industrial products merchandising and supply chain solutions. With roots dating back to 1907, Bartlett became part of the…

Sokin

Technical Operations Manager

Toronto, ON, Canada

$100,000 to $130,000 USD / year · Full-time

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Job details

Pay: $100,000 to $130,000 USD / year
Job type: Full-time
Experience: 7+ years of experience across Technical Operations, Security Operations, Systems Engineering, Infrastructure or related roles.
Posting language: English
Posted: Oct 9, 2026

Original job description

Technical Operations Manager
We are seeking a hands-on Technical Operations Manager to own and mature core TechOps capabilities across security, endpoint management, identity, networking, operational resilience and service management. Security is an equal and integral part of the role, alongside reliable day-to-day technology operations and continuous improvement. The successful candidate will combine strong technical troubleshooting and security operations experience with operational leadership. You will hold global ownership for assigned TechOps capabilities while acting as the primary TechOps presence within your region. You will be expected to identify risks and operational weaknesses, design practical solutions, drive remediation to completion and maintain clear, audit-ready evidence of control effectiveness.

About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:

Global payments and receivables

Foreign Exchange (FX)

Treasury management

Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

Key Responsibilities

Security Operations & Incident Management
• Operate as a hands-on security-focused TechOps leader across endpoint, identity, email, collaboration and access layers.
• Use Microsoft Defender and related security tooling to investigate alerts, suspicious activity, endpoint vulnerabilitie and configuration weaknesses.
• Perform technical investigation, containment and remediation for incidents within TechOps scope, partnering with Security/SOC, SRE and Engineering where deeper investigation or escalation is required.
• Drive root-cause analysis, corrective actions and post-incident improvements to reduce recurrence.
• Support least-privilege, privileged access and Zero Trust security principles across the technology estate. Endpoint, MDM & Vulnerability Management
• Own the security, compliance and operational health of Windows and macOS endpoints globally.
• Own MDM and endpoint management capabilities, including device enrolment, compliance policies, security baselines, encryption, application deployment and configuration management.
• Drive endpoint vulnerability and patch management from identification and risk prioritisation through remediation and compliance reporting.
• Monitor vulnerable or non-compliant devices, investigate exceptions and ensure remediation within agreed timelines.
• Maintain secure endpoint standards aligned with recognised security benchmarks and organisational requirements.

Identity & Access Management

Administer and improve Microsoft Entra ID, including Conditional Access, MFA, SSO, SCIM, enterprise applications, groups and identity protection.
Own and continuously improve Joiner, Mover and Leaver (JML) processes, ensuring reliable provisioning and timely deprovisioning of access.
Drive automation and group-based access models to reduce manual administration and strengthen access governance.
Support privileged access management and identity governance controls. Networking & Secure Access - Core Requirement
Demonstrate strong practical networking knowledge, including TCP/IP, DNS, DHCP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL.
Own or support secure access technologies such as Zscaler, including Client Connector, traffic forwarding, URL filtering, SSL inspection, PAC files, internet access and private application access.
Troubleshoot complex connectivity issues and determine whether the root cause sits with the endpoint, identity, DNS, network, proxy, firewall, certificate or application layer.
Work with network, security and infrastructure partners to design and implement resilient, secure office and remote connectivity.
Support office network operations, ISP/vendor escalations and connectivity resilience within the assigned region.

Compliance, Vanta & Control Management

Own the operational effectiveness of TechOps security and compliance controls and use Vanta to monitor control health, identify gaps, coordinate remediation and maintain evidence.
Support audit and regulatory readiness across ISO 27001, SOC 2, PCI DSS, GDPR and other applicable frameworks.
Understand the purpose and risk addressed by TechOps controls rather than treating compliance as an evidence-only exercise.
Partner with Security, Risk, Legal and Compliance teams on risk assessments, audit requests, control testing and remediation activities.
Maintain accurate, timely and audit-ready technical documentation and evidence.

IT Service Management, Jira & Operational Excellence

Use Jira/Jira Service Management to manage operational work, priorities, ownership, SLAs, backlog, incidents, service requests, problems, changes and access requests.
Act as an escalation point for complex operational and security issues and coordinate structured resolution across teams.
Establish and maintain measurable operational standards, dashboards and service performance reporting.
Ensure problems are taken through to resolution with clear ownership and follow-through, not simply transferred between teams.

Process Improvement & Automation

Continuously review TechOps processes and identify opportunities to simplify, standardise, automate or introduce self-service.
Develop and maintain automation using PowerShell, APIs and workflow platforms to reduce manual effort and improve reliability, security and auditability.
Create scalable global standards while recognising legitimate regional requirements.
Document repeatable processes through runbooks, SOPs, knowledge articles and technical documentation.

Asset, Software & Technology Lifecycle

Maintain accurate hardware, software, access and ownership inventories, with clear linkage between users, identities, devices, applications and privileges.
Oversee device lifecycle activities including deployment, stock/spares, recovery, secure disposal and regional logistics.
Support software licensing, application lifecycle management and identification of unused or unnecessary licences.
Evaluate and onboard new IT/security tooling with appropriate technical, security and operational due diligence.

Regional Office Technology & Vendor Management

Act as the primary TechOps contact for the assigned office/region and ensure reliable, secure and professional end-user technology services.
Own or coordinate office technology including connectivity, Wi-Fi, meeting rooms, printing, end-user equipment and local technology vendors.
Manage vendor escalations and service performance and challenge proposed technical solutions where appropriate.
Provide initial operational triage for business-critical platform or production incidents and coordinate escalation to SRE or Engineering.

Leadership, Ownership & Collaboration

Operate with a high degree of autonomy: identify issues, assess risk, propose solutions, drive delivery, communicate progress and close the loop.
Mentor and guide TechOps specialists, delegate effectively and promote consistent standards across regions.
Partner effectively with Security, SRE, Engineering, HR, Legal, Compliance and business stakeholders.
Communicate operational health, risks, incidents, dependencies and improvement priorities clearly to TechOps leadership and relevant stakeholders.
Take global ownership of assigned TechOps capabilities while supporting regional execution and cross-region consistency.

Experience & Qualifications

Experience

7+ years of experience across Technical Operations, Security Operations, Systems Engineering, Infrastructure or related roles.
Demonstrated experience operating and improving technology/security controls in a distributed, multi-region environment.
Experience working in a regulated or security-conscious organisation is strongly preferred.
Experience owning technical services or capabilities through their full operational lifecycle.

Technical Expertise - Must Have

Strong hands-on Windows and macOS endpoint management and security experience.
Strong MDM/endpoint management experience with platforms such as Intune, Iru/Kandji, Jamf, ManageEngine Endpoint Central or equivalent.
Strong Microsoft security and identity experience, particularly Microsoft Defender and Entra ID.
Strong practical networking and troubleshooting knowledge across DNS, DHCP, TCP/IP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL.
Experience with Zscaler or comparable secure access/SSE platforms.
Experience with vulnerability management, patching, security baselines and remediation tracking.
Working knowledge of ISO 27001, SOC 2 and/or PCI DSS controls and audit requirements.
Strong scripting and automation skills, particularly PowerShell, with the ability to work with APIs and workflow automation.
Experience with Jira/Jira Service Management or comparable ITSM platforms and structured operational processes.

Nice to Have

Microsoft Purview experience covering DLP, information protection and data classification.
Exposure to PAM and identity governance tooling.
Cloud security/operations exposure across Azure, AWS and/or GCP.
Experience with Vanta or similar compliance automation platforms.
Experience with office network design, ISP management and resilient connectivity.

Attributes

Security-first and operationally minded, with equal focus on protection, reliability and user experience.
Hands-on and technically credible; comfortable troubleshooting complex issues rather than relying solely on vendors or specialists.
Ownership-driven, with strong follow-through from problem identification to measurable resolution.
Calm and methodical during incidents and high-pressure situations.
Comfortable challenging existing processes and proposing practical improvements.
Strong communicator across technical and non-technical teams, time zones and cultures.
Highly organised, documentation-driven and comfortable working with measurable objectives and controls.

Technology Environment

Microsoft 365, Azure Entra ID, Microsoft Defender, Microsoft Purview, MDM/endpoint management platforms, Windows and macOS, Zscaler, Vanta, Jira/Confluence, AWS and GCP, and third-party security and collaboration platforms supporting a globally distributed workforce.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.

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More about this job

Responsibilities

The Technical Operations Manager will own and mature core TechOps capabilities including security, endpoint management, identity, and networking across a global infrastructure. They are responsible for identifying operational risks, driving remediation, and ensuring audit-ready compliance across regional offices.

Requirements

Candidates must have 7+ years of experience in technical or security operations with strong hands-on expertise in Windows/macOS endpoint management and Microsoft security tools. A deep understanding of networking, identity governance, and regulatory frameworks like ISO 27001 or SOC 2 is essential for this role.

Skills

Technical Operations
Security Operations
Endpoint Management
Identity Management
Networking
Microsoft Defender
Entra ID
Zscaler
Vulnerability Management
PowerShell
Jira
ISO 27001
SOC 2
PCI DSS
Automation
Incident Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Operations
Security Operations
Endpoint Management
Identity Management
Networking
Microsoft Defender
Entra ID
Zscaler
Vulnerability Management
PowerShell
Jira
ISO 27001
SOC 2
PCI DSS
Automation
Incident Management
MDM
Zero Trust
TCP/IP
DNS
DHCP
VPN
TLS/SSL
Compliance
Vanta
ITSM
Azure
AWS
GCP
Infrastructure

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