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Added 15 mins ago
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Manager, Customer Contact Optimization Analytics and Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer…
Added 28 mins ago
FC
data administrator
Futures Canadian College
Mississauga, ON
- Full-time
Lead and co-ordinate teams of data administrators in the development and implementation of data policies, standards and models
Added 28 mins ago
SL
Marketing Coordinator
St. Lawrence College
ON · Ontario, Canada
- Full-time
…development or interpreting market, enrollment, and competitive data to inform campaign direction. Demonstrated project management experience, including ability to lead cross-functional…
Added 28 mins ago
EC
GIS Officer (Systems)
Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs
Toronto, ON
- Full-time
lead or support technical projects, including system upgrades, data quality initiatives, and modernization efforts
Added 28 mins ago
SC
Business Development Manager - Moncton
Sysco Canada Inc.
Moncton, NB
- Full-time
…acquiring new business through strategic planning, advanced analytics, and effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach,…
Added 28 mins ago
WH
Senior Director, Human Resources (Unionized)
Waterstone Human Capital
Mississauga, ON
- Full-time
Leverage data and analytics to identify workforce trends and support evidence-based decision-making.
Added 28 mins ago
PS
Payroll Manager
Professional Staffing
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
Lead user acceptance testing (UAT), parallel testing, data validation, defect resolution, and implementation readiness for payroll system changes.
Added 29 mins ago
CO
Manager, Talent Acquisition
Capital One
Toronto, ON
- Full-time
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of…
Added 29 mins ago
CO
Servicing Delivery Lead
Capital One
Toronto, ON
- Full-time
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of…
Added 29 mins ago
IS
Intermediate Infrastructure Construction Calculator
IBW Surveyors
ON
- Full-time
…and infrastructure projects through accurate calculations, data processing, quality control, and technical analysis. Working closely with Project Managers, Drafting Team Lead, and field…
Added 29 mins ago
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Customer Operations Manager
Novartis
Toronto, ON
- Full-time
Use performance analytics and customer insights to lead continuous improvement initiatives, enhance the customer journey, and strengthen operational excellence.
Added 29 mins ago
T
Manager Pricing Analytics
TD
Toronto, ON · Montreal, QC
- Full-time
Lead and develop a team of actuaries and data scientists, fostering a culture of innovation and technical excellence while ensuring delivery of high-impact analytical solutions
Added 29 mins ago
T
Senior Manager, Digital Strategy & Transformation
TD
Toronto, ON
- Full-time
Lead the Digital strategy reporting directly to the Head of Digital, helping define the vision, strategic priorities, digital capabilities, execution delivery roadmap for Digital. Translate…
Added 29 mins ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
This role will support, lead and drive TD Data Cloud User Operational and Platform Support across Rahona(big data) Platform to provide dedicated support and service management and…
Added 29 mins ago
T
Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
- Full-time
This role will support, lead and drive TD Data Cloud User Operational and Platform Support across Rahona Platform to provide dedicated support and service management and ownership. This…
Added 44 mins ago
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Senior Business Analyst, Client Communications
CIBC
Toronto, ON
- Full-time
Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional…
Added 44 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Reporting to the Senior Manager, Data Engineering and Data Governance, we are looking for a Senior Data Engineer who will play a pivotal role in shaping the next generation of Scene+’s data…
Added 59 mins ago
IS
AI Tester
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead red-teaming: prompt injection, jailbreaks, bias, toxicity, PII leakage
Added 59 mins ago
ND
Hardware Asset Management Analyst - FTR
NTT DATA North America
Burnaby, BC
- Full-time
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
Added 59 mins ago
ND
Software Asset Management Analyst (Temp)
NTT DATA North America
Burnaby, BC
- Temporary
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
Added 59 mins ago
D
Technical Success Manager- French Speaking
Darktrace
ON · NB · NS · CAN - Ontario (Home Office)
- Full-time
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
Added 1 hour ago
MT
Specialist, Clients and Markets (Market Recognition)
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…and approaches. Together, these principles shape how we work, lead, and grow - every…
Added 1 hour ago
AC
Product Manager - SAP Functional Solution Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager Solution Lead to join the ERP Product team.
Added 1 hour ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
Demonstrated ability to lead the development of strategic communications functions including issues management, crisis management, public relations, media relations, etc.
Added 1 hour ago
LS/Consultant- SAP CSV & Data Migration
Infosys
Canada
Consultant- SAP CSV & Data Migration, Life Sciences- Business Consulting

Solactive AG

Senior Application Support Engineer (Trading & Market Data)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships. Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence. This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Be part of the Solactive family, a motivated team with an international setting.
FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture.
Responsibility & Connections: Take over responsibility from day one and build relationships in- and outside the company.
Special Benefits: Regular staff parties, access to Corporate Benefits, modern office space and free beverages.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications while leading incident management and resolution. Collaborate with development and infrastructure teams to maintain platform stability and drive operational improvements through automation.

Requirements

Requires 5+ years of experience in application or production support within financial markets. Candidates must possess strong Linux administration skills, advanced SQL knowledge, and a deep understanding of trade lifecycle processes.

Skills

Linux administration
SQL
Incident management
Trading platforms
Market data
Production support
API
Distributed systems
ELK
Kibana
Grafana
Bash
Python
ITIL
Change management
Release management

Benefits

Staff parties
Corporate benefits
Modern office space
Free beverages

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Trading Platforms
Market Data
Linux
SQL
Incident Management
ITIL
API
Distributed Systems
ELK
Kibana
Grafana
Bash
Python
FinTech
Trade Lifecycle
Market Connectivity
DevOps
SRE
Automation
Monitoring
Database
Change Management
Release Management
Operational Excellence
Financial Systems
System Integration
Job Schedulers
Root-cause Analysis

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