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Added 26 mins ago
CR
Refrigeration Journeyman - HVAC Specialist
CIMCO Refrigeration
Brandon, MB
- Full-time
Utilize advanced software and technology, along with a variety of hand tools and rigging equipment, to diagnose and repair equipment
Added 26 mins ago
B
Technical Specialist II
BMO
Toronto, ON · SCC
- Full-time
Provide end-to-end ownership of mission-critical platforms, including production support and root-cause analysis
Added 40 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 40 mins ago
H
Technical Support Specialist
Hays
Montreal, QC
- Contract
We are looking for a bilingual (French/English) Tech Connect Specialist to provide onsite IT support to employees in a fast-paced professional services environment. This role involves…
Added 40 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 41 mins ago
SA
Development Engineer / Development Engineering Specialist
Stelia Aerospace North America Inc
Lunenburg, NS
- Full-time
To provide Engineering support, direction and guidance in the setup and implementation of new product(s)/process(es) and revisions or modifications to existing product(s)/process(es).
Added 41 mins ago
AP
Intermediate Industrial Process and Automation Control Specialist
AWC Process Solutions Ltd.
Remote, Canada
- Full-time
- Remote
Develop software using AWC PLC and HMI standards, templates, and reusable software / function block libraries,
Added 41 mins ago
M
RQ11622 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 53 mins ago
R
Insurance Advisor - Life, Health & Wealth
RBC
St. John's, NL
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 55 mins ago
ER
Human Resources Coordinator
Expand Reach Inc.
Woodbridge, ON
- $50,000 to $60,000 CAD / year
- Full-time
Support Joint Health and Safety Committee (JHSC) operations by scheduling meetings, preparing materials, recording minutes, and tracking recommendations.
Added 55 mins ago
CG
avionics regulatory specialist
Calian Group
Gatineau, QC
- Full-time
In this role you will be providing specialist avionics systems engineering and regulatory support to DTAES 6, DTAES 3 project managers, DGAEPM, DGMPD and other DND/CAF organizations in…
Added 55 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 55 mins ago
AW
Intermediate Industrial Process and Automation Control Specialist
AWC Water Solutions
Langley (District), BC · City of Langley, BC
- $89,093 to $113,391 CAD / year
- Full-time
Develop software using AWC PLC and HMI standards, templates, and reusable software / function block libraries,
Added 1 hour ago
Digital Media Specialist
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public…
Added 1 hour ago
AP
Intermediate Industrial Process and Automation Control Specialist
AWC Process Solutions
Langley (District), BC · Langley, British Columbia
- Full-time
Develop software using AWC PLC and HMI standards, templates, and reusable software / function block libraries,
Added 1 hour ago
CO
Energy Management Specialist
City of Mississauga
Mississauga, ON
- Full-time
Test, analyze and maintain software programs and applications in support of achieving business requirements.
Added 1 hour ago
DG
Telephone Supplier Relations Specialist
DBNC Group Inc.
Mississauga, ON
- Full-time
DBNC Group is a third-generation family business with interests across construction, self-storage, real estate, software and hospitality.
Added 1 hour ago
PA
Solutions Consultant - French Speaking
Palo Alto Networks
Montreal, QC · Quebec, QC
- Full-time
Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
Added 1 hour ago
O
Spécialiste en messagerie N2
Onepoint
Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 1 hour ago
W
Environnement postes de travail (EUC), Spécialiste serveurs
Wepoint
Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 1 hour ago
DP
Senior Payroll Specialist
Dundee Precious Metals Inc.
Toronto, ON
- Full-time
Role Description The Senior Payroll Specialist is accountable for the accurate and timely processing of payroll for Canadian (local and international), US, and UK employees, ensuring…
Added 1 hour ago
N
Talent Acquisition Sourcer
Nakisa
Montreal, QC
- Full-time
Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical…
Added 1 hour ago
C
Product Support Specialist
CanDeal
Toronto, ON
- Full-time
Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace…
Added 1 hour ago
LC
Sr. Security Specialist, iDaaS (Identity as a Service)
Loblaw Companies Limited
Brampton, ON
- Full-time
Senior Security Specialist, iDaaS (Identity as a Service)
Added 1 hour ago
LC
Knowledge Management Specialist
Loblaw Companies Limited
Brampton, ON
- Full-time
The Contact Centre Knowledge Management Specialist will be responsible for creating, maintaining and continuously improving clear and accurate Knowledge content that enables our contact…

Solactive AG

Senior Application Support Engineer (Trading & Market Data)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships. Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence. This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Be part of the Solactive family, a motivated team with an international setting.
FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture.
Responsibility & Connections: Take over responsibility from day one and build relationships in- and outside the company.
Special Benefits: Regular staff parties, access to Corporate Benefits, modern office space and free beverages.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications while leading incident management and resolution. Collaborate with development and infrastructure teams to maintain platform stability and drive operational improvements through automation.

Requirements

Requires 5+ years of experience in application or production support within financial markets. Candidates must possess strong Linux administration skills, advanced SQL knowledge, and a deep understanding of trade lifecycle processes.

Skills

Linux administration
SQL
Incident management
Trading platforms
Market data
Production support
API
Distributed systems
ELK
Kibana
Grafana
Bash
Python
ITIL
Change management
Release management

Benefits

Staff parties
Corporate benefits
Modern office space
Free beverages

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Trading Platforms
Market Data
Linux
SQL
Incident Management
ITIL
API
Distributed Systems
ELK
Kibana
Grafana
Bash
Python
FinTech
Trade Lifecycle
Market Connectivity
DevOps
SRE
Automation
Monitoring
Database
Change Management
Release Management
Operational Excellence
Financial Systems
System Integration
Job Schedulers
Root-cause Analysis

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