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Added 11 mins ago
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Temporary Sales Associate
Coach
Markham, ON
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 11 mins ago
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Temporary Fashion Associate - Miramichi Power Centre
RCL - Reitmans Canada Ltd/Ltée
Miramichi, NB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 11 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Shelburne, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
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Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
…trending, what’s viral, and how to translate that into an amazing customer experience – always staying curious and looking for ways to…
Added 11 mins ago
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Desktop Technician
CGI
Red Deer, AB
- Full-time
Strong experience with Windows operating systems (7, 10, 11).
Added 11 mins ago
LC
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Woodstock, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 11 mins ago
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SEASONAL ASSOCIATE-EN
La Vie En Rose
Abbotsford, BC
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 11 mins ago
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Part Time Store Associate View Royal - 32 hours
The Salvation Army in Canada
Victoria, BC
- Part-time
Have a few months of experience in processing or distribution of goods or customer service.
Added 11 mins ago
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Housekeeping Attendant
Crescent Hotels & Resorts
Edmonton, AB
- Part-time
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and…
Added 11 mins ago
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Shipping & Receiving Associate
Lenmark Industries
Leduc, AB
- Full-time
Lenmark is looking for a dependable and motivated Shipping & Receiving Associate to join our warehouse team.
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Oracle Exadata Cloud@Customer (ExaCC) Senior DBA Consultant
Raise
Calgary, AB
- Full-time
Pay Rate: $86.39/hour, depending on experience
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Laundry Attendant
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and…
Added 11 mins ago
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Fashion Associate (Part time) - Deerfoot Meadows
RCL - Reitmans Canada Ltd/Ltée
Calgary, AB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 11 mins ago
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DYNAMITE - Seasonal Sales Associate - CrossIron Mills
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Rocky View No 44, AB · Rocky View County, Alberta
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 11 mins ago
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Sales Associate, Softlines (Seasonal, Part-Time)
Sporting Life Group
Richmond, BC
- Part-time
As a Sales Associate, you will deliver an unmatched customer experience by helping golfers find the right gear to elevate their game. Through expert product knowledge and personal…
Added 11 mins ago
Associate Veterinarian - North Oakville Animal Hospital
VetStrategy / Daubigny
Oakville, ON
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 11 mins ago
Associate Veterinarian - North Oakville Animal Hospital
VetStrategy / Daubigny
Oakville, ON
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 11 mins ago
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Associate Operations Representative – Deposit Processing
RBC
Saanich, BC
- Part-time
As an Associate Operations Representative, you will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes…
Added 11 mins ago
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Data Associate - Data Requirements & Quality
TD
Toronto, ON · Montreal, QC
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 11 mins ago
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Customer Experience Associate
TD
Red Deer, AB
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 26 mins ago
C
Client Engagement Associate
CIBC
Abbotsford, BC
- Full-time
Banking, Building Rapport, Client Loyalty, Client Service, Customer Engagement, Customer Experience (CX), Customer Service, Data Entry, Empathy, Financial Services, Microsoft PowerPoint,…
Added 26 mins ago
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Sales Associate
Ardene
Victoria, BC
- Part-time
The Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
Added 40 mins ago
NY
New York Fries Hourly Supervisor - Vaughan
New York Fries
Concord, ON
- Full-time
All our Associates work together to help each other succeed. All our teams work together to deliver the Perfect Guest Experience to our Guests each and every time. At New York Fries, we…
Added 40 mins ago
MI
Account Associate, Commercial Insurance
Masters Insurance | Financial
Ottawa, ON · Kanata, ON
- Full-time
Proven experience in the insurance industry or a related field.
Added 40 mins ago
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Sales Associate
Oakley
Rocky View No 44, AB · Rocky View County, AB
- Full-time
As an Oakley Sales Associate, you’ll play a key role in delivering exceptional customer experiences. From meeting sales goals to offering personalized eyewear and apparel solutions, you’ll…

Solactive AG

Senior Associate (m/f/d) Equity Index Client Operations

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

The best client relationships are built on trust, responsiveness, and consistent execution. As a Senior Associate in Equity Index Client Operations (EICO), you will be a key partner to Solactive’s global institutional clients, owning their experience across onboarding, daily operations, and complex index-related requests. You’ll combine client relationship management, analytical problem-solving, and technological innovation to solve challenges, improve processes, and deliver a seamless client experience. You’ll help shape how Solactive delivers value by improving processes, automating routine work, and ensuring precise, proactive client interactions.

Your Tasks

Own client relationships end-to-end, serving as the primary contact for asset managers, investment banks, hedge funds, and trading desks across onboarding, daily file delivery, corporate action announcements, methodology queries, and issue resolution.
Translate index methodologies and complex corporate action treatments into clear explanations for clients and internal stakeholders.
Lead client onboarding and technology initiatives, coordinating configuration, testing, implementation, and follow-up.
Communicate proactively with clients on progress, service updates, and product changes.
Identify client pain points and propose concrete improvements in process, automation, or service.
Champion the client perspective internally to improve platforms, communications, and service.
Document and share knowledge to strengthen processes, team collaboration, and client support.

Your Profile

Degree in Finance, Economics, Business, Mathematics, or a related field, or equivalent professional experience.
4+ years in client-facing roles within financial services, fintech, market data, or comparable B2B environments. Customer success, client operations, or implementation backgrounds are highly relevant.
Strong analytical aptitude: comfortable with data, logic, and structured problem-solving.
Exceptional organizational skills with the ability to manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
Proactive and solutions-oriented: you anticipate needs, identify obstacles, and keep initiatives moving.
Excellent written and verbal communication skills. You explain complex concepts clearly to technical and non-technical audiences and seek to understand why a question is being asked.
Demonstrated ownership: you take responsibility for relationships, requests, or projects from initiation through completion and coordinate across teams to drive resolution.
Comfortable with digital platforms, data products, and technology teams. Advanced Excel required; familiarity with automation tools, APIs, or AI-supported workflows is a plus. Coding is not required, but enthusiasm for learning and leveraging technology is essential.
Experience in financial services, capital markets, ETFs, or indices is an advantage; curiosity and a genuine interest in financial data and markets are essential.
Collaborative and internationally minded. You thrive in a team environment where knowledge is shared, feedback is constructive, and everyone contributes to improving how we work.

Our Offer

Competitive compensation: Enjoy a competitive salary package that reflects your experience, skills, and contribution to the team.
Global client exposure: Build relationships with leading financial institutions and investment professionals worldwide.
Meaningful ownership: Take responsibility for important client relationships and initiatives, with the opportunity to influence how we deliver services.
Broad business experience: Gain exposure to financial markets, index products, data delivery, technology, and client relationship management.
Professional growth: Develop a career at the intersection of finance, technology, and client success.
Learning and development: Access training on index methodology, corporate actions, Solactive tools, automation, and AI-supported workflows.
International collaboration: Join a global team of approximately 50 nationalities with opportunities to collaborate across Solactive's offices.
Modern working environment: Flat hierarchy, flexible hours, hybrid work model, healthcare coverage, modern Toronto office, and regular networking and social events.

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More about this job

Responsibilities

Manage end-to-end client relationships for institutional accounts, including onboarding, daily operations, and complex index-related inquiries. Lead technology initiatives and process improvements to enhance service delivery and automate routine tasks.

Requirements

Requires a degree in Finance, Economics, Business, or Mathematics and 4+ years of experience in client-facing financial services roles. Candidates must possess strong analytical skills, proficiency in Excel, and the ability to communicate complex concepts to diverse audiences.

Skills

Analytical problem-solving
Financial services
Index methodology
Corporate actions
Data analysis
Process automation
Project management
Communication
Excel
Market data
Asset management
Investment banking
Stakeholder management
Technical implementation

Benefits

Competitive salary
Healthcare coverage
Flexible hours
Hybrid work model
Professional development
Networking and social events

Visa sponsorship

Not detected in the job text

Keywords

Equity Index
Client Operations
Asset Managers
Investment Banks
Hedge Funds
Trading Desks
ETFs
Structured Products
Market Data
Fintech
Automation
APIs
AI-supported workflows
Capital Markets
Data Delivery
Client Success
Process Improvement
Relationship Management
Financial Analysis
Index Providers

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