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Added 8 mins ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Added 8 mins ago
AM
Systems Design Engineer (New Grad)
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…are looking for a driven, analytically-minded Systems Design Engineer to join AMD's DGPU LSE team - a cutting-edge leadership group working on industry-leading discrete Graphics Processing…
Added 8 mins ago
L
Senior Yocto Developer Toronto
Litmus
Remote, Canada
- Full-time
- Remote
We are looking for a highly skilled and passionate Senior Yocto & Linux Software Engineer to join our engineering team in Toronto. In this role, you will be responsible for developing,…
Added 8 mins ago
S
Principal Research Scientist
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 18 mins ago
GC
Data Engineer
GEI Consultants, Inc.
Guelph, ON
- $90,000 to $150,000 CAD / year
- Full-time
The Data Engineer plays a hands-on role by preparing and integrating the data foundations that AI solutions depend on. This includes building ingestion pipelines, managing data stores,…
Added 18 mins ago
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Senior AI Engineer (GCP/Vertex AI) Contract
TekRek
Canada
- Contract
The data platform runs on Databricks and Google Cloud. Several AI solutions are already live in production and have delivered measurable reductions in claims processing time.
Added 50 mins ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- Full-time
Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized…
Added 50 mins ago
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Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 1 hour ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
We are seeking a hands-on Data Engineer to own both the underlying CRM data foundation and the Data360 platform. The role will design, build, govern, and support scalable data models,…
Added 1 hour ago
JW
Senior Software Engineer, Tokenization
Jobs Web3
Toronto, ON
- Full-time
As a Senior Software Engineer, you will design and build the core systems that issue, custody, and settle tokenized equities on-chain and keep them in sync with traditional brokerage and…
Added 1 hour ago
S
Senior Software Engineer, Platform & Infrastructure
Spellbook
Canada
- Full-time
Spellbook is seeking a generalist Platform and Infrastructure Engineer to join our team. In this role, you'll work across our entire technical stack - from infrastructure (AWS, MongoDB,…
Added 1 hour ago
R
Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so…
Added 1 hour ago
PE
Senior Security Engineer
PheedLoop Events
Toronto, ON
- Full-time
Think like an attacker every day. Run internal red team engagements against PheedLoop's platform, infrastructure, and people, then turn every finding into a fix that actually ships. Your…
Added 1 hour ago
SF
Application Security Engineer II
Spring Financial Inc.
Vancouver, BC
- Full-time
As an Application Security Engineer II, you are an experienced practitioner who works independently to secure Spring’s applications, services, and APIs. You take ownership of application…
Added 1 hour ago
FR
Hardware Design Engineer - Agricultural Robots
Finite Robotics
Kitchener, ON
- Full-time
…production grade for the 2027 fleet. This role (the Hardware Design Engineer) is an important role help make that…
Added 1 hour ago
N
Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are looking for an experienced software engineer to lead the development of our distributed edge compute platform. This role demands a deep understanding of hyperscalers like AWS, Azure,…
Added 1 hour ago
S
Internal Product Engineer, Developer Productivity AI
Stripe
Toronto, ON
- Full-time
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments,…
Added 1 hour ago
II
Software Engineer
Intouch Insight
Ottawa, ON
- Full-time
Behind our platform is a suite of Laravel service APIs that power everything from surveys and checklists to mystery shopping and reporting. We keep them on current versions of PHP and…
Added 1 hour ago
SF
Application Security Engineer II
Spring Financial
Vancouver, BC
- Full-time
As an Application Security Engineer II, you are an experienced practitioner who works independently to secure Spring’s applications, services, and APIs. You take ownership of application…
Added 1 hour ago
N
Software Engineer - Platform Services
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…drive the development of cutting-edge platforms. As a Software Engineer in Platform Services, you will be part of a dynamic team responsible for designing and developing scalable and robust…
Added 1 hour ago
N
UI Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
You will play a crucial role in developing innovative and user-friendly interfaces, working closely with our platform engineers and UX team. As a UI Software Engineer, you will be…
Added 1 hour ago
Platform Engineer
Scotiabank
Toronto, ON
The Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise-wide strategic initiatives. This…
Added 1 hour ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 1 hour ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 1 hour ago
E
iOS Engineer - SE3
eBay
Toronto, ON
- Full-time
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…

Solactive

Senior Application Support Engineer (m/f/d)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Join our motivated international team at Solactive
FinTech Excellence: Experience FinTech excellence at Solactive
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
Community & Networking: Engage in our various networking events
Professional Development: Grow both personally and professionally through our diverse training offers

Your Application

This role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email at careers@solactive.com

Want to know more about life at Solactive? Visit Work@ Solactive

Please Note

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.

Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at careers@solactive.com.

Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. Costs related to unsolicited CVs or candidate profiles will not be covered by Solactive.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications, monitor Linux environments, resolve incidents, and manage tickets and service requests through to resolution. Improve platform stability and operational processes through troubleshooting, monitoring, automation, documentation, stakeholder coordination, and mentoring.

Requirements

Requires 5+ years of application, production, or technical support experience in financial markets, including experience with trading platforms, market-data systems, or other real-time applications. Candidates should have strong Linux and SQL skills, knowledge of market connectivity, trade lifecycle processes, monitoring tools, APIs, distributed systems, and incident, change, and release management.

Skills

Linux Administration And Troubleshooting
Advanced SQL
Application Support
Production Support
Incident Management
Market Connectivity
Trading Platforms
Market-Data Systems
Trade Lifecycle Processes
Monitoring Tools
APIs
Distributed Systems
Database Management
Bash
Python
Change And Release Management

Benefits

Job Ticket
Corporate Benefits
Modern Office Space
Ergonomic Workspace
Employee Lounge
Free Beverages And Fruit
Networking Events
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Financial Markets
Trading Platforms
Market-Data Systems
Market Connectivity
Trade Lifecycle
Linux
SQL
ELK
Kibana
Grafana
APIs
Distributed Systems
Job Schedulers
System Integrations
Incident Management
Change Management
Release Management
ITIL
Bash
Python
DevOps
SRE
Market-Making
Derivatives
Multi-Asset Trading
Monitoring
Automation
Root-Cause Analysis

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