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Added 11 mins ago
AM
Salesforce AI & Data Cloud Solutions Engineer
AGF Management
Toronto, ON
- Full-time
Platform development experience with Flow Builder, Apex, Lightning Web Components, release management, and DevOps tooling such as Azure DevOps.
Added 41 mins ago
M(
Director of Platform Engineering
MaintainX (An Autodesk Company)
Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
We're looking for an Engineering Director to lead MaintainX's Platform division. Platform owns the seven foundational teams every product engineer builds on: AI Builder, DevOps, Compliance,…
Added 1 hour ago
M
Technical Architect- AI
Mphasis
Toronto, ON
- Full-time
…cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the…
Added 1 hour ago
GD
Software Engineering Developer, DevOps
General Dynamics Missions System International
Calgary, AB · Ottawa, Ontario
- $85,000 to $110,000 CAD / year
- Full-time
The ideal candidate will work closely with a large number of stakeholders to ensure smooth delivery pipelines, strong infrastructure-as-code practices, and a robust DevOps culture. This…
Added 1 hour ago
CF
AI/ML DevOps Engineer
CI Financial
Toronto, ON
- Full-time
CI Financial is seeking an experienced AI/ML DevOps Engineer to join the Data, AI & Analytics (DNA) team. In this role, you will help operationalize Gen AI and machine learning solutions by…
Added 2 hours ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations…
Added 2 hours ago
Intermediate Site Reliability Engineer
ContactMonkey
Toronto, ON
Around 3–5 years of experience in SRE, DevOps, platform engineering, cloud operations, or a related engineering role. Equivalent practical experience is welcome.
Added 3 hours ago
M
Data Specialist
McKesson
Mississauga, ON
- Full-time
Partner with Forward Deployed Engineer, business stakeholders, product teams, and analytics teams to translate business requirements into scalable data solutions.
Added 3 hours ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 3 hours ago
AS
Cloud DevOps Engineer – Health
Alquemy Search & Consulting
Vancouver, BC
- Full-time
Hands-on experience with Azure Kubernetes Service (AKS) or another managed Kubernetes platform such as EKS/GKE, or self-hosted Kubernetes.
Added 3 hours ago
S
Senior Application Support Engineer (m/f/d)
Solactive
Toronto, ON
- Full-time
We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support…
Added 3 hours ago
KG
Senior Java Low Latency Developer
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
…Access (DMA) platforms. This role is ideal for a highly skilled engineer with a strong background in low-latency trading systems, financial markets technology, and modern Java…
Added 4 hours ago
TC
GCP Infrastructure & Cloud SRE Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Partner with development, security, and infrastructure teams to enable self-service platform capabilities.
Added 4 hours ago
DevOps Developer, AI Automation
Stay22
Montreal, QC
We are searching for a Platform Engineer with strong Devops and SRE experience to join our growing Platform team. You will also drive the adoption of agentic AI across the platform,…
Added 4 hours ago
Senior Software Engineer – DevTest / QA Automation
Kaseya Careers
Toronto, ON
Collaborate closely with software engineers, architects, product managers, DevOps, operations, and other QA/DevTest engineers to identify quality risks and improve engineering practices.
Added 4 hours ago
JT
Technical Program Manager
Jobility Talent Solutions
Toronto, ON
- Contract
Comfortable engaging in technical conversations with engineering teams on topics like infrastructure, migrations, platform services, and cloud cost/operations, without needing to be a…
Added 4 hours ago
MF
Cloud Platform Engineer
MTY Food Group
Montreal, QC
- Full-time
We are seeking a skilled and proactive Cloud Platform Engineer to manage, monitor, and optimize our Amazon Web Services (AWS) and Google Cloud Platform (GCP) environments. This role will be…
Added 13 hours ago
Q
Sr Staff/Principal DevOps Engineer, Machine Learning Infrastructure and Performance
Qualcomm
Markham, ON
- Full-time
Today, more intelligence is moving to end devices, and mobile is becoming the pervasive AI platform. Building on the smartphone foundation and the scale of mobile, Qualcomm envisions making…
Added 14 hours ago
C
AKS Workstream Lead
Capgemini
Mississauga, ON
- $75 to $95 CAD / hour
Lead detailed design, implementation, security integration, validation, and handover of the enterprise AKS platform.
Added 17 hours ago
I
Cloud Platform Engineer
Insight
Remote, Canada
- Full-time
- Remote
As a Cloud Platform Engineer, you will focus on project delivery across Azure and AWS environments. We will count on you to contribute to infrastructure design, implement platform…
Added 17 hours ago
R&
Site Reliability Specialist
Robertson & Company Ltd.
Toronto, ON
- Contract
Collaborate with Infrastructure, Security, DevOps, Application, and Architecture teams to deliver automated platform solutions
Added 18 hours ago
GD
Software Engineering Developer, DevOps
General Dynamics Missions System International
Ottawa, ON
- $85,000 to $110,000 CAD / year
- Full-time
The ideal candidate will work closely with a large number of stakeholders to ensure smooth delivery pipelines, strong infrastructure-as-code practices, and a robust DevOps culture. This…
Added 20 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
10+ years of professional software engineering experience with strong Python and SQL, Spark and Databricks SQL are a plus.
Added 20 hours ago
IG
Quality Engineer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
-Hands-on experience with data validation, transformation, and data pipeline testing in cloud environments, specifically Azure and/or Google Cloud Platform (GCP)
Added 21 hours ago
MP
Lead Data Engineer (ITA7)
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
Experience with source control, CI/CD pipelines, DevOps/DataOps and agile delivery methodologies, including GitLab CI/CD pipelines

Solactive

Senior Application Support Engineer (m/f/d)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Join our motivated international team at Solactive
FinTech Excellence: Experience FinTech excellence at Solactive
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
Community & Networking: Engage in our various networking events
Professional Development: Grow both personally and professionally through our diverse training offers

Your Application

This role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email at careers@solactive.com

Want to know more about life at Solactive? Visit Work@ Solactive

Please Note

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.

Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at careers@solactive.com.

Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. Costs related to unsolicited CVs or candidate profiles will not be covered by Solactive.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications, monitor Linux environments, resolve incidents, and manage tickets and service requests through to resolution. Improve platform stability and operational processes through troubleshooting, monitoring, automation, documentation, stakeholder coordination, and mentoring.

Requirements

Requires 5+ years of application, production, or technical support experience in financial markets, including experience with trading platforms, market-data systems, or other real-time applications. Candidates should have strong Linux and SQL skills, knowledge of market connectivity, trade lifecycle processes, monitoring tools, APIs, distributed systems, and incident, change, and release management.

Skills

Linux Administration And Troubleshooting
Advanced SQL
Application Support
Production Support
Incident Management
Market Connectivity
Trading Platforms
Market-Data Systems
Trade Lifecycle Processes
Monitoring Tools
APIs
Distributed Systems
Database Management
Bash
Python
Change And Release Management

Benefits

Job Ticket
Corporate Benefits
Modern Office Space
Ergonomic Workspace
Employee Lounge
Free Beverages And Fruit
Networking Events
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Financial Markets
Trading Platforms
Market-Data Systems
Market Connectivity
Trade Lifecycle
Linux
SQL
ELK
Kibana
Grafana
APIs
Distributed Systems
Job Schedulers
System Integrations
Incident Management
Change Management
Release Management
ITIL
Bash
Python
DevOps
SRE
Market-Making
Derivatives
Multi-Asset Trading
Monitoring
Automation
Root-Cause Analysis

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