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Added 1 hour ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…in people’s lives. This isn’t just a job, it's a chance to lead change, drive progress, and leave a lasting…
Added 2 hours ago
M
Senior Software Engineer - Customer Portfolio Enablement
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is looking for a talented Senior Software Engineer to deliver resilient and sustainable software projects from design to implementation and rollout. You will execute on defined…
Added 3 hours ago
C
Trainmaster
CPKC
Red Deer, AB
- Full-time
…safe and cost-effective manner. The successful candidate will lead by example to build a strong safety culture along with providing coaching on operational…
Added 3 hours ago
FT
Senior Network Engineer
Franklin Templeton
Toronto, ON
- Full-time
You will resolve complex incidents, lead root-cause analysis, and deliver sustainable solutions.
Added 3 hours ago
Staff Software Engineer, Backend Platform
Robinhood
Toronto, ON
…ready to be at the epicenter of this historic cultural and financial shift, keep…
Added 4 hours ago
P
Portfolio Manager, Multi-Asset Wealth Solutions
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 5 hours ago
TM
Sales Engineer
Technical Management Group Ltd. (TMG)
Toronto, ON
- Full-time
…contribute to TMG’s next phase of growth and development. The Sales Engineer plays a central technical-commercial role within TMG's sales and proposal process, supporting revenue generation…
Added 5 hours ago
T
Sr, Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
Readiness and motivation (as senior or lead developer and valued subject matter expert) to address and resolve highly complex and multifaceted development-related issues.
Added 6 hours ago
X
Lead Engineer - Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
…production code and proof-of-concepts, you will solve complex financial technology challenges at a massive…
Added 6 hours ago
ES
Senior Site Reliability Engineer – AEM
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Senior Site Reliability Engineer – Adobe Experience Manager (AEM), CDN and Edge Delivery
Added 6 hours ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 6 hours ago
A
Information Technology - Lead Analytics Engineer, Analytics Engineering Excellence
Aritzia
Vancouver, BC
- Full-time
…empower self-serve analysis, reporting, and data science. As the Lead Analytics Engineer, you will play a pivotal role in designing and maintaining data models, applying data modeling…
Added 7 hours ago
RB
Lead Software Developer
Royal Bank of Canada
Toronto, ON
- Full-time
As a Lead Software Developer for Trading, your primary role will be software development, where you will develop new and transform existing applications and APIs to fulfill the needs of RBC…
Added 7 hours ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance
N2P Systems
Toronto, ON
- Full-time
We are seeking a Senior Site Reliability Engineer (SRE) to help build and operate a modern, public-facing enterprise web platform delivered through Adobe Experience Manager (AEM) Edge…
Added 7 hours ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
…achieved by creating a multi-product shipping experience that will lead to Customers fulfilling more needs digitally such as Cred cards, loans, and…
Added 7 hours ago
SE
Contact Engineer
Suncor Energy
Fort McMurray, AB · Firebag
- Full-time
We are seeking a Contact Engineer to support safe, reliable, and efficient plant operations. This role works closely with operations to monitor performance, troubleshoot process issues,…
Added 7 hours ago
A
Canada Renewable Energy Engineering Leader
Arup
Toronto, ON
- Full-time
While broad capability across renewable technologies is essential, strong experience delivering owner’s engineer and/or detailed design for renewable energy projects is a core requirement,…
Added 7 hours ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
Lead fundamental issuer analysis – business quality, financial profile, industry dynamics – using AI-assisted modelling as a starting point, not a conclusion
Added 7 hours ago
E
Electrical Engineering Technologist
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
Support the Team Lead’s/Supervising Engineer’s business line responsibilities and objectives.
Added 8 hours ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
…capabilities, extends globally to a wide range of clients, from financial advisors and their clients to high-net worth and institutional investors including pension plans, corporate plans,…
Added 8 hours ago
AC
Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
The Senior Programme Manager will lead multidisciplinary teams and contractors while maintaining strong relationships with the client, railway operators, designers, construction partners…
Added 8 hours ago
JW
Senior Software Engineer, Tokenization
Jobs Web3
Toronto, ON
- Full-time
As a Senior Software Engineer, you will design and build the core systems that issue, custody, and settle tokenized equities on-chain and keep them in sync with traditional brokerage and…
Added 8 hours ago
R
Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
…turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can…
Added 8 hours ago
H
Senior Data Engineer
HCLTech
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are seeking a hands-on Senior Data Engineer to lead the development, support, and continuous improvement of our Azure-based data platform. This role combines data engineering, platform…
Added 8 hours ago
SF
Application Security Engineer II
Spring Financial Inc.
Vancouver, BC
- Full-time
Spring Financial is a Canadian financial technology company focused on making every day financial services simpler, faster, and more accessible.

Solactive

Senior Application Support Engineer (m/f/d)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Join our motivated international team at Solactive
FinTech Excellence: Experience FinTech excellence at Solactive
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
Community & Networking: Engage in our various networking events
Professional Development: Grow both personally and professionally through our diverse training offers

Your Application

This role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email at careers@solactive.com

Want to know more about life at Solactive? Visit Work@ Solactive

Please Note

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.

Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at careers@solactive.com.

Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. Costs related to unsolicited CVs or candidate profiles will not be covered by Solactive.

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More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications, monitor Linux environments, resolve incidents, and manage tickets and service requests through to resolution. Improve platform stability and operational processes through troubleshooting, monitoring, automation, documentation, stakeholder coordination, and mentoring.

Requirements

Requires 5+ years of application, production, or technical support experience in financial markets, including experience with trading platforms, market-data systems, or other real-time applications. Candidates should have strong Linux and SQL skills, knowledge of market connectivity, trade lifecycle processes, monitoring tools, APIs, distributed systems, and incident, change, and release management.

Skills

Linux Administration And Troubleshooting
Advanced SQL
Application Support
Production Support
Incident Management
Market Connectivity
Trading Platforms
Market-Data Systems
Trade Lifecycle Processes
Monitoring Tools
APIs
Distributed Systems
Database Management
Bash
Python
Change And Release Management

Benefits

Job Ticket
Corporate Benefits
Modern Office Space
Ergonomic Workspace
Employee Lounge
Free Beverages And Fruit
Networking Events
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Financial Markets
Trading Platforms
Market-Data Systems
Market Connectivity
Trade Lifecycle
Linux
SQL
ELK
Kibana
Grafana
APIs
Distributed Systems
Job Schedulers
System Integrations
Incident Management
Change Management
Release Management
ITIL
Bash
Python
DevOps
SRE
Market-Making
Derivatives
Multi-Asset Trading
Monitoring
Automation
Root-Cause Analysis

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