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Added 21 mins ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
JFE Shoji Power Canada (JSC) is an electrical steel products manufacturer located in Burlington, Ontario. As the largest producer of transformer cores in North America, JSC specializes in…
Added 21 mins ago
FR
Hardware Design Engineer - Agricultural Robots
Finite Robotics
Kitchener, ON
- Full-time
…and design process for our robotic platform. You will work on systems ranging from lab tests to field-ready machines. Specifically, you will work on power distribution, power conversion,…
Added 23 mins ago
Plant Layout Design Engineer
Amrize
Mississauga, ON
Join Amrize as a Plant Layout Design Engineer and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 38 mins ago
'
Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
Position Title: Principal Engineer, Digital Manufacturing
Added 38 mins ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
Amazon
Varennes, QC
Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.
Added 38 mins ago
A
Process System Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 52 mins ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
…expertise, we’re trusted by North America’s largest energy users, power producers, and…
Added 52 mins ago
W
Senior Power Plant Engineer
WestJet
Calgary, AB
- Full-time
Reporting to the Senior Manager, Powerplant Engineering, the Senior Powerplant Engineer is responsible for the engineering management as related to the WestJet Aircraft Engine Program which…
Added 52 mins ago
V
Data Center Solutions Architect - Sales Engineer
Vantage
Montreal, QC
- Full-time
…center electrical and mechanical infrastructure, including power distribution, critical backup systems, cooling architectures, life‑safety systems, and overall facility design. Familiarity…
Added 52 mins ago
BC
Industrial Electrical Engineer - Mining and Metals
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…execution, including proposals, analysis studies for industrial power systems, detailed engineering, equipment specifications, site surveys, site monitoring and commissioning of substation…
Added 52 mins ago
A
Test/Lab Engineer
Actalent
Waterloo, ON
- $33 to $38 CAD / hour
- Contract
3+ year hands-on experience with hardware, embedded systems, or test benches, including basic power, cabling, connectivity, and device troubleshooting.
Added 52 mins ago
BC
Industrial Electrical Engineer - Mining and Metals
BBA Consultants
Montreal, QC
- Full-time
…execution, including proposals, analysis studies for industrial power systems, detailed engineering, equipment specifications, site surveys, site monitoring and commissioning of substation…
Added 52 mins ago
C-
Senior Electrical Designer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
As Senior Electrical Designer, you will work with the Lead Electrical Engineer to design, develop, review, and support electrical and automation systems used in rolling stock applications.
Added 52 mins ago
JW
Software Engineer, Tokenization
Jobs Web3
Toronto, ON
- Full-time
As a Software Engineer, you'll build and own backend services that make tokenized equities work end to end - issuance, custody, and settlement on-chain, kept in sync with traditional…
Added 52 mins ago
JW
Senior Software Engineer, Web3 Backend
Jobs Web3
Toronto, ON
- Full-time
As a Senior Software Engineer, you’ll architect, build, and scale the backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet…
Added 1 hour ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
…expertise, we’re trusted by North America’s largest energy users, power producers, and…
Added 1 hour ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
JFE Shoji Power Canada (JSC) is an electrical steel products manufacturer located in Burlington, Ontario. As the largest producer of transformer cores in North America, JSC specializes in…
Added 1 hour ago
S
Junior AI-Accelerated Developer
Spare
Remote, Canada
- $70,000 to $101,000 CAD / year
- Full-time
- Remote
Spare builds the Operating System for Cities. We power microtransit, paratransit, fixed-route, and municipal operations in 250+ cities worldwide. We are an aggressively AI-first company,…
Added 1 hour ago
DM
Second engineer
Desgagnés Marine Pétro
Québec, QC
- From $143,253.05 CAD / year
- Full-time
- On-site
Control and extinguish fires using manual and power equipment
Added 1 hour ago
DM
Chief engineer - water transport
Desgagnés Marine Pétro
Québec, QC
- From $731.48 CAD / day
- Full-time
- On-site
Control and extinguish fires using manual and power equipment
Added 1 hour ago
SC
Spécialiste Tests Electrique (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
We are looking for an Electronics Test Equipment Engineer to contribute to the development, integration, and validation of ground support equipment used for complex electronic systems in a…
Added 1 hour ago
Infrastructure Engineer
HTS Engineering Ltd.
Toronto, ON
We are looking for an Infrastructure Engineer to join our specialized, tight-knit technical team. You will be responsible for implementing and supporting the server environments and…
Added 2 hours ago
MR
Laboratory Maintenance & Reliability Technician
Mara Renewables Corp
Dartmouth, NS
- Full-time
At Mara Renewables Corporation (Mara), we exist to re-engineer nature’s pantry, reimagine human nutrition, and revitalize wellness and the environment. We use the power of science and…
Added 2 hours ago
Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON
Montreal, QC
Added 2 hours ago
CT
Data Engineer, Enterprise Data, Insights & Analytics
Canadian Tire Corporation
Toronto, ON
- Full-time
As a Data Engineer, Enterprise Data, Insights & Analytics, you will design, build, and maintain scalable data pipelines that support accurate, timely financial reporting and analytics. This…

Solactive

Senior Application Support Engineer (m/f/d)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Join our motivated international team at Solactive
FinTech Excellence: Experience FinTech excellence at Solactive
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
Community & Networking: Engage in our various networking events
Professional Development: Grow both personally and professionally through our diverse training offers

Your Application

This role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email at careers@solactive.com

Want to know more about life at Solactive? Visit Work@ Solactive

Please Note

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.

Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at careers@solactive.com.

Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. Costs related to unsolicited CVs or candidate profiles will not be covered by Solactive.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications, monitor Linux environments, resolve incidents, and manage tickets and service requests through to resolution. Improve platform stability and operational processes through troubleshooting, monitoring, automation, documentation, stakeholder coordination, and mentoring.

Requirements

Requires 5+ years of application, production, or technical support experience in financial markets, including experience with trading platforms, market-data systems, or other real-time applications. Candidates should have strong Linux and SQL skills, knowledge of market connectivity, trade lifecycle processes, monitoring tools, APIs, distributed systems, and incident, change, and release management.

Skills

Linux Administration And Troubleshooting
Advanced SQL
Application Support
Production Support
Incident Management
Market Connectivity
Trading Platforms
Market-Data Systems
Trade Lifecycle Processes
Monitoring Tools
APIs
Distributed Systems
Database Management
Bash
Python
Change And Release Management

Benefits

Job Ticket
Corporate Benefits
Modern Office Space
Ergonomic Workspace
Employee Lounge
Free Beverages And Fruit
Networking Events
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Financial Markets
Trading Platforms
Market-Data Systems
Market Connectivity
Trade Lifecycle
Linux
SQL
ELK
Kibana
Grafana
APIs
Distributed Systems
Job Schedulers
System Integrations
Incident Management
Change Management
Release Management
ITIL
Bash
Python
DevOps
SRE
Market-Making
Derivatives
Multi-Asset Trading
Monitoring
Automation
Root-Cause Analysis

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