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Added 10 mins ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
As a Senior Forward Deployed Engineer, you will work directly with customer technical teams to design, build, deploy, and stabilize production solutions using Extreme's products and…
Added 10 mins ago
Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON
Montreal, QC
Added 10 mins ago
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Data Engineer, Enterprise Data, Insights & Analytics
Canadian Tire Corporation
Toronto, ON
- Full-time
As a Data Engineer, Enterprise Data, Insights & Analytics, you will design, build, and maintain scalable data pipelines that support accurate, timely financial reporting and analytics. This…
Added 10 mins ago
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R&D Engineer Mechanical
Broadcom
Ottawa, ON
- $76,300 to $122,000 CAD / year
- Full-time
As a Mechanical Design Engineer, you will design, develop, and deliver mechanical assemblies, including full chassis design for ultra-high-performance and power electronic products. We are…
Added 10 mins ago
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Principal Hardware Engineer
Broadcom
Ottawa, ON
- $114,400 to $183,000 CAD / year
- Full-time
As a Principal Hardware Engineer, you will design, develop, and deliver Ultra High-performance electronic products. In addition, you may provide technical leadership to a small design team.…
Added 10 mins ago
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Principal Mechanical Engineer
Broadcom
Ottawa, ON
- $114,400 to $183,000 CAD / year
- Full-time
As a Principal Mechanical Engineer, you will design, develop, and deliver Mechanical assemblies, including full chassis design for Ultra High-performance and power electronic products. In…
Added 10 mins ago
B
Software Engineer
Broadcom
Ottawa, ON
- $76,300 to $122,000 CAD / year
- Full-time
As a Senior Software Engineer, you will design, develop, and deliver software and firmware for ultra-high-performance datacenter-scale solutions. We are looking for candidates who thrive in…
Added 40 mins ago
RT
Structural Engineer
Rio Tinto
Labrador City, NL
- Full-time
We are looking for a Senior Structural Engineer to provide technical leadership and support operations and sustaining engineering project delivery across Iron Ore Company of Canada…
Added 40 mins ago
M
Senior Software Engineer, Device & Data Platform
Mecka
Richmond Hill, ON
- $180,000 to $210,000 CAD / year
- Full-time
…be responsible for service and API design, data integrity, production reliability, and compatibility across device and customer workflows. As data collection grows, these systems need to…
Added 40 mins ago
Senior Software Dev Engineer, EC2 Hyperplane
Amazon
Vancouver, BC
Use AI-assisted development to understand and change existing production code across several services and languages, while keeping a high bar on correctness and operational safety
Added 40 mins ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
5+ years' experience as a Application Support Engineer in financial services
Added 40 mins ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
5+ years' experience as a Application Support Engineer in financial services
Added 54 mins ago
C
Electrical Engineer / System Integrator
Canal
North Vancouver, BC
- Full-time
…work to other technical resources. At times, this role will support business development activities through assisting with technical proposals/bids and by identifying new opportunities with…
Added 55 mins ago
Senior Software Engineer, Web3 Backend
Robinhood
Toronto, ON
As a Senior Software Engineer, you’ll architect, build, and scale the backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet…
Added 55 mins ago
Liaison Engineer
Westerkirk
Calgary, AB
This is a full-time position based on a 40 hour work week, weekend rotations will be required to support production
Added 55 mins ago
Principal Software Engineer
Questrade Financial Group
Toronto, ON
Shaping how AI is used across the full delivery lifecycle, from requirements and design through testing, release and production support, and measure the efficiency gains it delivers
Added 1 hour ago
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Responsable de la qualité des fournisseurs / Supplier Quality Leader
Smardt
Dorval, QC
- Full-time
Être capable d'améliorer la qualité et la capacité de production des fournisseurs
Added 1 hour ago
M
Network Engineer
Moneris
Toronto, ON
- Full-time
Moneris is seeking a highly skilled Network Engineer to design, implement, automate, and support the enterprise network infrastructure that powers our business and payment processing…
Added 1 hour ago
Senior Backend Product Developer, SCM Tech Fulfillment
HelloFresh
Toronto, ON
…preparing for expansion, we are looking for a Senior Software Engineer with strong backend experience, a talent for turning complex logic into clean, reliable systems, and enough full-stack…
Added 1 hour ago
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Forward Deployed Engineer - Full Stack AI Solutions
VistaVu
Calgary, AB
- Full-time
Take promising prototypes into production with maintainable code, automated tests, evaluation, deployment practices, and monitoring. Address failure modes, latency, cost, and…
Added 1 hour ago
L
Murex DevOps
Luxoft
Toronto, ON
- Full-time
As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS,…
Added 1 hour ago
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JAMS Platform Engineer
ProwessSoft
Toronto, ON
- Contract
Engineer and administer JAMS Scheduler| including Scheduler| Agents| Executors| queues| resources and job configuration. Improve platform reliability| performance| capacity| resilience and…
Added 1 hour ago
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Mining Engineer
Nutrien
Sussex, NB
- Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs…
Added 1 hour ago
VS
Forward Deployed Engineer - Full Stack AI Solutions
VistaVu Solutions
Calgary, AB
- Full-time
Take promising prototypes into production with maintainable code, automated tests, evaluation, deployment practices, and monitoring. Address failure modes, latency, cost, and…
Added 1 hour ago
AI
Lead React Native Engineer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native 0.76+, New…

Solactive

Senior Application Support Engineer (m/f/d)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Join our motivated international team at Solactive
FinTech Excellence: Experience FinTech excellence at Solactive
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
Community & Networking: Engage in our various networking events
Professional Development: Grow both personally and professionally through our diverse training offers

Your Application

This role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email at careers@solactive.com

Want to know more about life at Solactive? Visit Work@ Solactive

Please Note

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.

Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at careers@solactive.com.

Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. Costs related to unsolicited CVs or candidate profiles will not be covered by Solactive.

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More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications, monitor Linux environments, resolve incidents, and manage tickets and service requests through to resolution. Improve platform stability and operational processes through troubleshooting, monitoring, automation, documentation, stakeholder coordination, and mentoring.

Requirements

Requires 5+ years of application, production, or technical support experience in financial markets, including experience with trading platforms, market-data systems, or other real-time applications. Candidates should have strong Linux and SQL skills, knowledge of market connectivity, trade lifecycle processes, monitoring tools, APIs, distributed systems, and incident, change, and release management.

Skills

Linux Administration And Troubleshooting
Advanced SQL
Application Support
Production Support
Incident Management
Market Connectivity
Trading Platforms
Market-Data Systems
Trade Lifecycle Processes
Monitoring Tools
APIs
Distributed Systems
Database Management
Bash
Python
Change And Release Management

Benefits

Job Ticket
Corporate Benefits
Modern Office Space
Ergonomic Workspace
Employee Lounge
Free Beverages And Fruit
Networking Events
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Financial Markets
Trading Platforms
Market-Data Systems
Market Connectivity
Trade Lifecycle
Linux
SQL
ELK
Kibana
Grafana
APIs
Distributed Systems
Job Schedulers
System Integrations
Incident Management
Change Management
Release Management
ITIL
Bash
Python
DevOps
SRE
Market-Making
Derivatives
Multi-Asset Trading
Monitoring
Automation
Root-Cause Analysis

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