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Added 8 mins ago
AW
Senior Engineer, Project Development
Agilus Work Solutions
Richmond Hill, ON
- Full-time
Agilus by Synergie is recruiting for a Senior Engineer, Project Development in the oil & gas industry in Richmond Hill, Ontario.
Added 24 mins ago
Senior Data Warehouse Engineer
Capgemini
Montreal, QC
We are seeking a experienced and results-oriented Senior Data Warehouse Engineer to work our data warehouse modernization and performance optimization initiatives. The ideal candidate will…
Added 38 mins ago
B
Senior Mechanical Engineer
BGIS
Markham, ON
- Full-time
The Senior Mechanical Engineer will be a member of the Professional Services team and be able to work independently on Heating, Ventilation and Air Conditioning (HVAC), plumbing, drainage,…
Added 54 mins ago
B
Senior Mechanical Engineer
BGIS
Markham, ON
- Full-time
The Senior Mechanical Engineer will be a member of the Professional Services team and be able to work independently on Heating, Ventilation and Air Conditioning (HVAC), plumbing, drainage,…
Added 54 mins ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
…development experience, with at least three to five years in a senior or staff software engineer role. This position requires proven experience in workload automation, job scheduling, and…
Added 1 hour ago
AI
Machine Learning Engineer- AWS SageMaker
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are looking for a highly experienced Senior AWS SageMaker / MLOps Engineer with 8+ years of overall IT experience and strong expertise in building, deploying, and operationalizing…
Added 1 hour ago
EI
Senior Water Resources Engineer, Land Development
Egis in Canada
Toronto, ON
- $105,000 to $130,000 CAD / year
- Full-time
The Senior Water Resources Engineer position is based in Toronto, Ontario, Canada and is responsible for the planning, analysis, and delivery of water resources engineering and hydraulic…
Added 1 hour ago
EG
Senior Water Resources Engineer, Land Development
Egis Group
Toronto, ON
- $105,000 to $130,000 CAD / year
- Full-time
The Senior Water Resources Engineer position is based in Toronto, Ontario, Canada and is responsible for the planning, analysis, and delivery of water resources engineering and hydraulic…
Added 1 hour ago
SS
Senior OnBase Engineer – L3 Application Support
Staffmax Staffing & Recruiting
Toronto, ON
- Full-time
Automation/scripting (PowerShell, batch jobs)
Added 1 hour ago
Intermediate Site Reliability Engineer
ContactMonkey
Toronto, ON
You'll take ownership of defined projects and operational improvements, with senior engineers available for guidance and review. There's room to develop deeper expertise in reliability,…
Added 2 hours ago
K
Application Engineer - AMR
KUKA
Mississauga, ON
- Full-time
Application Engineer providing technical expertise and engineering support for KUKA Robotics' internal and external stakeholders in autonomous mobile robot (AMR) technology.…
Added 2 hours ago
EI
Senior Water Resources Engineer
Egis in Canada
AB · Edmonton, AB
- $105,000 to $130,000 CAD / year
- Full-time
The Senior Water Resources Engineer position is based in Edmonton, Alberta, Canada and is responsible for the planning, analysis, and delivery of water resources engineering and hydraulic…
Added 2 hours ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 2 hours ago
BI
Senior Quality Assurance Automation Engineer
BURGEON IT SERVICES
Mississauga, ON
- Contract
Added 2 hours ago
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Founding Robotics Engineer – Autonomous Golf Mowers
Foxbridge Golf Club
Toronto, ON
- Full-time
We are starting from the ground up and looking for a talented, entrepreneurial Robotics Engineer to lead the technical development of this project from concept to working prototype.
Added 2 hours ago
HP
Sr Manager, Business Analytics
Hill's Pet Nutrition
Toronto, ON
- $143,100 to $166,950 CAD / year
- Full-time
…thinking, and people leadership, with significant exposure to senior stakeholders across Hill’s and the broader Colgate-Palmolive…
Added 2 hours ago
Y
Senior QA Automation Engineer (Playwright)
Yochana
Montreal, QC
- Full-time
Position Name – Senior QA Automation Engineer
Added 2 hours ago
Q
Engineer in Training - Protection & Control
Qualus
Vancouver, BC
- Full-time
…business. We are seeking a Protection & Controls Electrical Engineer-in-Training I (EIT) to join our well-established team of engineers and…
Added 2 hours ago
L
Senior Analytics Engineer
Lime
Remote, Canada
- $100,000 to $138,000 CAD / year
- Full-time
- Remote
Lime is hiring a Sr. Analytics Engineer to join our Corp Tech Data and Integrations Team. You will report to Lime’s Corp Tech Analytics Manager in the Enterprise Engineering space and…
Added 2 hours ago
EG
Senior Water Resources Engineer
Egis Group
Edmonton, AB
- $105,000 to $130,000 CAD / year
- Full-time
The Senior Water Resources Engineer position is based in Edmonton, Alberta, Canada and is responsible for the planning, analysis, and delivery of water resources engineering and hydraulic…
Added 2 hours ago
O
Sr. Engineer Network Administration
OnX
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Engineer - Network Administration to join our Infrastructure Management team. In this role, you will be responsible for designing, administering,…
Added 2 hours ago
RC
MLOps Engineer
Realtek Consulting LLC
Toronto, ON
- Contract
Job Title: Senior AWS SageMaker / MLOps Engineer
Added 2 hours ago
O
Sr. Engineer System administrator
OnX
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Administrator to join our Infrastructure Services team. This role is ideal for a hands-on technical professional who thrives in complex…
Added 2 hours ago
S
Senior Application Support Engineer (m/f/d)
Solactive
Toronto, ON
- Full-time
Improve monitoring, automation, operational processes, and support workflows.
Added 2 hours ago
KG
Senior Java Low Latency Developer
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
We are seeking an experienced Senior Java Low Latency Developer to join our Payments Processing Development team and help drive the evolution of our next-generation exchange connectivity…

Solactive

Senior Application Support Engineer (m/f/d)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Join our motivated international team at Solactive
FinTech Excellence: Experience FinTech excellence at Solactive
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
Community & Networking: Engage in our various networking events
Professional Development: Grow both personally and professionally through our diverse training offers

Your Application

This role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email at careers@solactive.com

Want to know more about life at Solactive? Visit Work@ Solactive

Please Note

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.

Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at careers@solactive.com.

Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. Costs related to unsolicited CVs or candidate profiles will not be covered by Solactive.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications, monitor Linux environments, resolve incidents, and manage tickets and service requests through to resolution. Improve platform stability and operational processes through troubleshooting, monitoring, automation, documentation, stakeholder coordination, and mentoring.

Requirements

Requires 5+ years of application, production, or technical support experience in financial markets, including experience with trading platforms, market-data systems, or other real-time applications. Candidates should have strong Linux and SQL skills, knowledge of market connectivity, trade lifecycle processes, monitoring tools, APIs, distributed systems, and incident, change, and release management.

Skills

Linux Administration And Troubleshooting
Advanced SQL
Application Support
Production Support
Incident Management
Market Connectivity
Trading Platforms
Market-Data Systems
Trade Lifecycle Processes
Monitoring Tools
APIs
Distributed Systems
Database Management
Bash
Python
Change And Release Management

Benefits

Job Ticket
Corporate Benefits
Modern Office Space
Ergonomic Workspace
Employee Lounge
Free Beverages And Fruit
Networking Events
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Financial Markets
Trading Platforms
Market-Data Systems
Market Connectivity
Trade Lifecycle
Linux
SQL
ELK
Kibana
Grafana
APIs
Distributed Systems
Job Schedulers
System Integrations
Incident Management
Change Management
Release Management
ITIL
Bash
Python
DevOps
SRE
Market-Making
Derivatives
Multi-Asset Trading
Monitoring
Automation
Root-Cause Analysis

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