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Added 8 mins ago
M
RQ11475 - Software Developer - CRM - Senior
Maarut
Toronto, ON
- Contract
Lead CI/CD implementation using Azure DevOps and GitHub.
Added 8 mins ago
M
RQ11648 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Confluence, Azure DevOps (for requirements tracking & project
Added 20 mins ago
XS
Test Automation Architect
Xaxis Solutions
Toronto, ON
- Contract
Integrate automation frameworks with CI/CD pipelines, including Jenkins, Azure DevOps, or equivalent platforms.
Added 20 mins ago
QW
Python Developer
Quantum World Technologies Inc.
Mississauga, ON
- Full-time
We are looking for a highly skilled Senior Python Developer with 5+ years of hands-on experience in building enterprise-scale, highly componentized and scalable applications using Python.…
Added 20 mins ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $135,000 CAD / year
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 20 mins ago
KG
Senior Azure .NET Developer
K&K Global Talent Solutions INC.
Toronto, ON
- Contract
We are seeking a highly skilled Senior Azure Applications Developer with extensive experience in cloud-based application development, specifically within the Microsoft Azure ecosystem. In…
Added 23 mins ago
Bilingual Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining…
Added 37 mins ago
TI
Senior Business Analyst
Teckhorizon Inc
Toronto, ON
- Contract
The client is seeking an experienced Senior Business Analyst to provide comprehensive I&IT business analysis services across medium to large-sized projects. The successful candidate will…
Added 37 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 37 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 37 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 37 mins ago
MI
Senior Business Analyst
Maarut Inc
Toronto, ON
- Contract
JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).
Added 37 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 38 mins ago
Intermediate Site Reliability Engineer
ContactMonkey
Toronto, ON
You'll take ownership of defined projects and operational improvements, with senior engineers available for guidance and review. There's room to develop deeper expertise in reliability,…
Added 1 hour ago
XS
Test Automation Architect
Xaxis Solutions
Toronto, ON
- Contract
Integrate automation frameworks with CI/CD pipelines, including Jenkins, Azure DevOps, or equivalent platforms.
Added 1 hour ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 1 hour ago
Y
Senior Full Stack Developer (React)
Yochana
Montreal, QC
- Full-time
We're looking for a Senior Full Stack Developer to join our engineering team, building and maintaining mission critical software across the full stack. You'll work on both frontend and…
Added 1 hour ago
S
Senior Application Support Engineer (m/f/d)
Solactive
Toronto, ON
- Full-time
…market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational…
Added 1 hour ago
IG
Manager Enterprise Application
Insight Global
Toronto, ON · North York, ON
- $150,000 to $190,000 CAD / year
- Full-time
-Strong understanding of enterprise architecture, systems integration, DevOps, automation, cybersecurity, and application lifecycle management
Added 1 hour ago
KG
Senior Java Low Latency Developer
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
Position: Senior Java Low Latency Developer (Payments & Trading Platforms)
Added 1 hour ago
E
Senior Full-Stack Application Developer (Kotlin-Java/React)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Senior Full-Stack Application Developer (Kotlin-Java/React), reports to the Director, Product Development, you will be working with a team of 13 members that include developers,…
Added 1 hour ago
T
Senior Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
…knowledge of project deliveries based on Agile methodology and DevOps principles is a must have. Familiarity with NoSQL datastores, implementation in Azure and other open-source systems…
Added 2 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 2 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 2 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…

Solactive

Senior Application Support Engineer (m/f/d)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

Provide L1/L2 support for business-critical trading and market-data applications.
Monitor Linux-based production environments and resolve real-time operational issues.
Act as the primary point of contact for business users, delivering timely support and clear communication.
Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
Execute database changes and optimise SQL queries.
Partner with development, infrastructure, and business teams to maintain platform stability.
Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
Translate business requirements into technical actions and operational improvements.
Lead projects and operational initiatives independently.
Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

Improve monitoring, automation, operational processes, and support workflows.
Maintain runbooks, support documentation, and knowledge articles.
Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

Strong Linux administration and troubleshooting experience.
Advanced SQL skills.
Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
Knowledge of APIs, distributed systems, job schedulers, and system integrations.
Strong understanding of Incident, Change, and Release Management processes.

Desirable

Experience within market-making, derivatives, or multi-asset trading environments.
Scripting experience with Bash and/or Python.
AI Workflows and Automations
DevOps, SRE, or software development experience.
Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

Global Team: Join our motivated international team at Solactive
FinTech Excellence: Experience FinTech excellence at Solactive
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
Community & Networking: Engage in our various networking events
Professional Development: Grow both personally and professionally through our diverse training offers

Your Application

This role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email at careers@solactive.com

Want to know more about life at Solactive? Visit Work@ Solactive

Please Note

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.

Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at careers@solactive.com.

Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. Costs related to unsolicited CVs or candidate profiles will not be covered by Solactive.

Apply About employer

More about this job

Responsibilities

Provide L1/L2 production support for business-critical trading and market-data applications, monitor Linux environments, resolve incidents, and manage tickets and service requests through to resolution. Improve platform stability and operational processes through troubleshooting, monitoring, automation, documentation, stakeholder coordination, and mentoring.

Requirements

Requires 5+ years of application, production, or technical support experience in financial markets, including experience with trading platforms, market-data systems, or other real-time applications. Candidates should have strong Linux and SQL skills, knowledge of market connectivity, trade lifecycle processes, monitoring tools, APIs, distributed systems, and incident, change, and release management.

Skills

Linux Administration And Troubleshooting
Advanced SQL
Application Support
Production Support
Incident Management
Market Connectivity
Trading Platforms
Market-Data Systems
Trade Lifecycle Processes
Monitoring Tools
APIs
Distributed Systems
Database Management
Bash
Python
Change And Release Management

Benefits

Job Ticket
Corporate Benefits
Modern Office Space
Ergonomic Workspace
Employee Lounge
Free Beverages And Fruit
Networking Events
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Financial Markets
Trading Platforms
Market-Data Systems
Market Connectivity
Trade Lifecycle
Linux
SQL
ELK
Kibana
Grafana
APIs
Distributed Systems
Job Schedulers
System Integrations
Incident Management
Change Management
Release Management
ITIL
Bash
Python
DevOps
SRE
Market-Making
Derivatives
Multi-Asset Trading
Monitoring
Automation
Root-Cause Analysis

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