Jobs in Canada

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Added 5 mins ago
UM
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- $45,000 to $50,000 CAD / year
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Job Title: Client Services Specialist (Bilingual-English and French)
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Solidifi Title & Closing LLC

Client Services Specialist

Markham, ON, Canada

$45,000 to $50,000 CAD / year · Full-time

Apply on workforcenow.adp.com About employer

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Job details

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Title: Client Services Specialist (Bilingual-English and French)

Location : Ontario, Canada

Department: Valuations

Company URL: http://www.solidifi.com

About the Role

The Client Services Specialist is responsible for supporting and contributing to the management and strategic direction of our client-driven business. Expectations include ensuring customer needs are met or exceeded through excellent service, proactive communication, operational delivery, and leadership. Specialists communicate directly with external partners and clients, while also collaborating with management on opportunities to grow client business.

Responsibilities

Daily interaction with company clients (banks and mortgage companies) and external business partners
Ensure client service levels are achieved with timely execution of daily tasks
Work with internal partners and management to identify potential issues and provide resolution
Proactively monitor day-to-day valuation orders via email, phone, and/or through our internal management platforms to ensure milestones are achieved during the valuation lifecycle
Deliver consistent and thorough client communication and messaging
Assist with client deployments, including client training, documentation, and facilitate new user/lender set-up
Support the development and growth of client relationships through strategic execution with individual lenders
Exemplify leadership and proactivity to ensure escalation and resolution in a timely manner
Other duties and projects as assigned

Skills and Expertise

Bilingual (English & French)
High School Diploma required, post- secondary education preferred
Some experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plus
Incredible attention to detail and sound decision-making skills
Customer service, leadership, sales, and communication abilities
Excellent written and oral communication skills
Competency in basic computer skills and applications
Ability to work independently as well as in a fast-paced team environment

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Client Services Specialist manages daily interactions with banks and mortgage companies to ensure service levels and valuation milestones are met. They also collaborate with internal teams to resolve issues and assist with client deployments and training.

Requirements

Candidates must be bilingual in English and French and possess a high school diploma, with post-secondary education preferred. Strong communication, attention to detail, and basic computer skills are required, while industry experience in mortgage or real estate is considered an asset.

Skills

Bilingual
Customer service
Communication
Attention to detail
Decision-making
Leadership
Sales
Computer skills
Mortgage banking knowledge
Real estate knowledge
Appraisal management
Problem resolution
Documentation
Training

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Valuations
Mortgage Banking
Real Estate
Appraisal Management
Bilingual
Customer Service
Relationship Management
Operational Delivery
Data Entry
Client Training
Documentation
Problem Resolution
Communication
Leadership
Sales
Computer Literacy
Residential Lending
Network Management
Field Professionals

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Jobs in Canada