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Added 6 mins ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
…customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to…
Added 6 mins ago
S
Client Services Specialist
Solidifi
Canada
- Full-time
Job Title: Client Services Specialist ( Bilingual-English and French)
Added 6 mins ago
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Senior Financial Crime Risk Analyst, Financial Crime Risk Management (FCRM) Reporting & Strategic Insights, Canada (5327)
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Client Engagement Associate, 15h/week - Brossard
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- Full-time
Added 21 mins ago
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Client Services Specialist
Solidifi
Markham, ON
- $45,000 to $50,000 CAD / year
- Full-time
Job Title: Client Services Specialist ( Bilingual-English and French)
Added 21 mins ago
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Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 21 mins ago
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(CAN) Associé de jour, rénovation
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Montreal, QC
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Customer Retention Specialist - Quebec Zone/Spécialiste, Rétention de la Clientèle – Zone du Québec
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Added 21 mins ago
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Labour Relations Specialist
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
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Disability Payment Specialist
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Added 36 mins ago
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Added 51 mins ago
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Senior Manager, FP&A & Strategic Finance
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Senior Manager, Accounting
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Added 51 mins ago
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Account Executive – B2B Technology Solutions
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Solidifi

Client Services Specialist

Markham, ON, Canada

$45,000 to $50,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Title: Client Services Specialist ( Bilingual-English and French)

Location : Ontario, Canada

Department: Valuations

Company URL: http://www.solidifi.com

About The Role

The Client Services Specialist is responsible for supporting and contributing to the management and strategic direction of our client-driven business. Expectations include ensuring customer needs are met or exceeded through excellent service, proactive communication, operational delivery, and leadership. Specialists communicate directly with external partners and clients, while also collaborating with management on opportunities to grow client business.

Responsibilities

Daily interaction with company clients (banks and mortgage companies) and external business partners
Ensure client service levels are achieved with timely execution of daily tasks
Work with internal partners and management to identify potential issues and provide resolution
Proactively monitor day-to-day valuation orders via email, phone, and/or through our internal management platforms to ensure milestones are achieved during the valuation lifecycle
Deliver consistent and thorough client communication and messaging
Assist with client deployments, including client training, documentation, and facilitate new user/lender set-up
Support the development and growth of client relationships through strategic execution with individual lenders
Exemplify leadership and proactivity to ensure escalation and resolution in a timely manner
Other duties and projects as assigned

Skills And Expertise

Bilingual (English & French)
High School Diploma required, post- secondary education preferred
Some experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plus
Incredible attention to detail and sound decision-making skills
Customer service, leadership, sales, and communication abilities
Excellent written and oral communication skills
Competency in basic computer skills and applications
Ability to work independently as well as in a fast-paced team environment

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn .

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage daily communication with lender clients and external partners, monitor valuation orders and milestones, and ensure timely delivery of client service. Support client deployments and relationship growth, coordinate with internal teams to resolve issues, and escalate matters when needed.

Requirements

Bilingual English and French communication skills and a high school diploma are required; post-secondary education is preferred. The role favors experience or knowledge in mortgage banking, real estate, or appraisal management, along with strong customer service, communication, leadership, decision-making, and computer skills.

Skills

English-French Bilingualism
Customer Service
Written Communication
Oral Communication
Leadership
Sales
Attention To Detail
Decision-Making
Proactive Communication
Issue Resolution
Valuation Order Monitoring
Client Training
Basic Computer Skills
Independent Work
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Valuations
Mortgage Banking
Real Estate
Appraisal Management
Residential Lending
Mortgage Lenders
Banks
Valuation Orders
Client Relationships
External Business Partners
Client Deployments
Client Training
Lender Setup
Operational Delivery
Customer Service
Issue Resolution
Escalation Management
English-French Bilingualism
Internal Management Platforms

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Work requirements

Jobs in Canada