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Added 22 mins ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Added 22 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Longueuil, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 22 mins ago
WC
Associé à la protection des biens
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 22 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Sudbury, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 22 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Mississauga, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 22 mins ago
WC
(CAN) Asset Protection Associate (LICENSED)
Walmart Canada
Ancaster, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 22 mins ago
PH
Project Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
Act as administrative support for the project and/or Project Manager, including meeting preparation, calendar management, and documentation management
Added 22 mins ago
S
Demand & Content Marketing Lead | Responsable Marketing de la Demande et Contenu
Sadie
Montreal, QC · Saint-Laurent, QC
- Full-time
…runs from HubSpot and outbound sequences to landing pages, case studies, and…
Added 38 mins ago
PH
Social Worker - Emergency Department (NSPH)
Providence Healthcare
Vancouver, BC
- Part-time
…program/team, which is under the direction of the Patient Care Manager, in achieving program, patient and resident…
Added 52 mins ago
VC
Account Manager
Vantage Circle
Remote, Canada
- $80,000 to $100,000 USD / year
- Full-time
- Remote
Act as a consultative advisor: show clients how enabling specific program features (service awards, manager nudges, peer-to-peer recognition, social feeds, HRIS and collaboration…
Added 53 mins ago
W
(CAN) Asset Protection Associate (LICENSED)
Walmart
Ancaster, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 53 mins ago
Cultural Support Worker (Granville Gates Supportive Housing)
Connective
Vancouver, BC
Reports and is accountable to the Program Manager or their designate
Added 1 hour ago
UO
Energy Conservation Engineer
University of British Columbia
Vancouver, BC · UBCV | Campus Energy Centre (CEC)
- $9,599.75 to $14,385.5 CAD / month
- Full-time
Reports to the Energy Conservation Manager in Energy and Water Services' Energy Conservation and Innovation Unit; has direct contact with Building Operations staff, the UBC Sustainability &…
Added 1 hour ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
This role reports to the Senior Finance Manager, BWI Finance, within the Global Technology & Solutions (GTS) Finance team. GTS plays a critical role in enabling the bank's strategic…
Added 1 hour ago
T
Engineer I
TD
Mississauga, ON · Toronto, ON
- Full-time
This role focuses on providing hands-on system administration and technical support case management at level 3 and Level 4, implementation of strategic currency and platform optimization…
Added 1 hour ago
SH
Licensed Practical Nurse - TPT
SIEL Human Solutions
Saskatoon, SK
- Part-time
Reporting to the Clinic Manager/Supervising Physician, the LPN will be responsible for providing safe, compassionate and client-centred nursing care to clients in accordance with their…
Added 1 hour ago
GP
Product Manager (Enterprise AI)
Global Pharma Tek
ON · Ontario, Canada
- Contract
Role Summary: The Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 1 hour ago
IR
Mental Health Liaison Nurse, ER
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
…required. The MHLN will report directly to the Clinical Team Manager, Mental Health Program. Responsibilities will be primarily to the emergency department and will begin from initial…
Added 1 hour ago
T
Engineer I
TD
Toronto, ON
- Full-time
This role focuses on providing hands-on system administration and technical support case management at level 3 and Level 4, implementation of strategic currency and platform optimization…
Added 1 hour ago
W
(CAN) Associé à la protection des biens
Walmart
Rosemère, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
Senior Project Manager (12-Month Contract)
Atlas Corp.
Vancouver, BC
The Senior Project Manager is responsible for leading complex transformation, business process improvement, technology, cybersecurity, operational technology, finance, and enterprise…
Added 1 hour ago
RO
Group Sales Assistant
Royal Ontario Museum
Toronto, ON
- Part-time
Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your…
Added 1 hour ago
TA
Human Resources Business Partner-FR
Top Aces
Dorval, QC
- Full-time
Maintain accurate case documentation, people data and reporting.
Added 1 hour ago
EG
Assistant Controller (Ontario)
Emterra Group
Oakville, ON
- Full-time
Strong experience using accounting software (Business Central, RTA Fleet Management Software, Navusoft, or Materials Manager are assets).
Added 1 hour ago
T
Manager, Business Management
TD
Toronto, ON
- Full-time
Within Canadian Commercial Banking Portfolio Management & Governance (PMaG), the Manager, Business Management is an individual contributor responsible for leading and integrating key…

Solink

Customer Success Manager

Remote, Canada

Remote

$96,769 to $120,000 CAD / year · Full-time

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Job details

Pay: $96,769 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager

Level: P3
Location: Remote | Canada
Reports To: Manager, Customer Success

Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

About the role

Solink's AI Vision Intelligence Platform helps multi-location businesses in restaurant, retail, and service industries get more from their video. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

As a Customer Success Manager (Low Touch), you will keep a book of established customers engaged and growing. Monthly check-ins give every account regular contact, and digital and one-to-many programs extend your reach. Health signals and usage data show you where to focus, so your time goes to the customers who will benefit most.

What you'll do

Run monthly check-ins across your book. Use health signals and usage data to decide who gets a call, who gets an email, and who gets a resource.
Drive smooth onboarding. Work with Sales to hand off new customers cleanly, set expectations, and build their confidence in the platform.
Grow adoption. Track engagement and guide customers toward the best practices and features that match their business goals.
Protect retention and find growth. Flag risk early, step in before small issues become churn, and identify expansion opportunities.
Handle escalations with care. Respond quickly and professionally, and work with Support, Product, and other teams to resolve issues.
Build playbooks and programs. Contribute to playbooks, templates, and customer education (webinars, guides, email programs) that serve the whole segment, not one account at a time.
Support Sales when needed. Join technical pre-sales conversations to ensure a clean handoff and shared expectations.

What you bring

4+ years managing customer accounts in a SaaS environment, ideally with a high volume or scaled book
Strong written and verbal communication, including the ability to explain technical topics simply
A consultative approach: you connect customer outcomes to revenue growth and advocate for the customer
Comfort with data and prioritization: you can review a book of 100 accounts and know where to focus
Technical curiosity and quick learning. You pick up new platforms and tools quickly, and you’re eager to become an expert in our product to help drive customer adoption and retention.

Nice to have

Experience with video surveillance or security camera systems
Hands-on experience in restaurant, hospitality, retail and/or regulated environments
Fluency in French and/or Spanish

Career Archetype Role Expectations

Career archetypes represent the foundational behaviours and performance standards expected of every employee.

At Solink, career archetypes define the baseline for how we show up and create impact. They are not aspirational traits or optional strengths, they are the minimum standards required to operate successfully within our environment. These expectations ensure consistency in how we think, collaborate, execute, and raise the performance bar. If someone consistently does not meet these standards, they are not aligned with what it takes to thrive at Solink.

This is a P3 level role. At Solink, individuals at this level independently own initiatives from start to finish with minimal direction. They proactively solve problems, collaborate across functions, and prioritize their work based on business needs and expected impact.

In this role, you’ll be expected to:

Propose, launch, and deliver initiatives aligned with team and company goals.
Investigate root causes, recommend thoughtful solutions, and resolve blockers with the right partners.
Prioritize competing tasks and projects based on value, effort, timelines, and business impact.
Communicate progress and risks clearly, apply feedback, and support more junior colleagues through informal mentoring.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The on-target earnings range for this role is $96,769 - $120,000 CAD on an 80/20 split.

We determine compensation based on the experience, skills, and impact you bring to the role as identified during the interview process, and by what will be expected of you by day 90.

For this position, our goal is to hire candidates who are either Developing or Proficient.

Developing: Foundational, relevant experience and skills, with the ability to build capability in the role through hands-on experience, coaching, and support.
Proficient: Demonstrated experience applying the core technical and behavioural skills required for the role, with the ability to work independently and consistently deliver against expectations.

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The Customer Success Manager will manage a book of established accounts to drive adoption, retention, and growth through proactive engagement and data-driven insights. They will also contribute to customer education programs and collaborate with cross-functional teams to resolve escalations and ensure a seamless customer experience.

Requirements

Candidates must have 4+ years of experience managing customer accounts in a SaaS environment and possess strong communication and analytical skills. Applicants are required to be Canadian citizens or eligible to work in Canada and must pass a criminal records check.

Skills

Customer success management
SaaS
Account management
Data analysis
Technical communication
Customer onboarding
Retention strategy
Relationship management
Problem solving
Consultative selling
Prioritization
Technical curiosity
Cross-functional collaboration
Project management

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Remote work flexibility

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
AI Vision Intelligence
Video Security
Account Management
Data-driven
Retention
Onboarding
Technical Support
Playbooks
Customer Engagement
Operational Efficiency
Security
Retail
Restaurant
Hospitality
Cloud-based platform
KPIs
Consultative approach
Cross-functional

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