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Added 5 mins ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Reporting to the Senior Manager, Client Relations and Business Development, the BD Specialist works with members of the Vancouver office and assigned national practice and industry groups…
Added 5 mins ago
ST
Apprenticeship Training Specialist
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- Full-time
Collaborate with the Manager, Apprenticeship Training & Partnerships, Apprenticeship Training Coordinators, Apprenticeship Advisors, Administrative Assistant, Apprenticeship Training and…
Added 5 mins ago
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COMMERCIAL ACCOUNT MANAGER - Kamloops
BDC
Kamloops, BC
- Full-time
1–3 years (or more) of experience in business development, sales, or client relationship management
Added 20 mins ago
RO
Group Sales Assistant
Royal Ontario Museum
Toronto, ON
- Part-time
We are seeking a detail-oriented and client-focused Group Sales Assistant to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales…
Added 20 mins ago
ST
Customer Success Account Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Way, Onsite
- Full-time
As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You…
Added 34 mins ago
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Spécialiste des services financiers/Finance Manager
AutoCanada
Mirabel, QC
- Other
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Added 34 mins ago
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Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 34 mins ago
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Pre-Owned Sales Manager - Guelph Hyundai
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Guelph, ON
- $100,000 to $140,000 CAD / year
- Other
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Added 34 mins ago
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Beauty Advisor, Chantecaille
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Vancouver, BC
- Full-time
…relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume…
Added 34 mins ago
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Private Banker II
TD
Halifax, NS · Charlottetown, PE
- Full-time
…personal credit management. Our Private Bankers support our client's banking needs while connecting them with the right TD specialists to manage their wealth management…
Added 34 mins ago
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Account Manager, Small Business
TD
Georgetown, ON
- Full-time
…clients. Our dynamic professionals are committed to supporting our client needs including starting a business, managing in stability and stress, growing a business and transitioning a…
Added 34 mins ago
RS
Estimator and Project Manager
RWC Systems
Calgary, AB
- Full-time
RWC is growing in Alberta, and we’re looking for an Estimator / Project Manager who enjoys building relationships, winning work and seeing projects through to completion. Specializing in…
Added 49 mins ago
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COMMERCIAL ACCOUNT MANAGER - Kamloops
BDC
Kamloops, BC
- Full-time
1–3 years (or more) of experience in business development, sales, or client relationship management
Added 49 mins ago
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Senior Project Manager (Experiential Production)
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Toronto, ON
- Full-time
…a pivotal role in the successful end-to-end delivery of our client accounts and events, owning client relationships, as well as supporting our integrated Experience team client roster. It’s…
Added 1 hour ago
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Client Service Associate
BMO
Calgary, AB · CALG
- Full-time
…operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing…
Added 1 hour ago
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The Portfolio Manager develops client relationships to gain an intimate understanding of client’s life goals, circumstance and needs in order to provide investment counselling integrated…
Added 1 hour ago
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ServiceNow Cyber Sales Executive (Senior Manager)
Deloitte
Toronto, ON
- Full-time
…practice. The individual will focus on our market position, relationship with ServiceNow on various levels and capacities, and most importantly lead sales activities specific to ServiceNow.…
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BS
Digital Marketing & Ecommerce Manager (French Asset)
Bilingual Source
Oshawa, ON · Greater Oshawa Metropolitan Area
- $85,000 to $95,000 CAD / year
- Contract
Our client, an established organization in the commercial sector, is seeking a Digital Marketing & eCommerce Manager for a 16- to 18-month contract opportunity in the Greater Oshawa Area.
Added 1 hour ago
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Senior Consultant or Manager, Zero Trust Architecture
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Toronto, ON
- Full-time
As a Senior Consultant or Manager in our Zero Trust practice, you will be a trusted advisor to Deloitte clients as they modernize how they secure access for their users, devices,…
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Media Planner
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Present plans to the client brand group, with assistance of Supervisor/Manager
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Client Advisor Intern
RBC
Montreal, QC
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
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Chef d’équipe, Administration des avantages sociaux
Altis
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- $100,000 to $120,000 CAD / year
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Added 1 hour ago
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Branch Manager - Alpine Park
Royal Bank of Canada
Calgary, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
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Relationship Manager, Commercial Financial Services
Royal Bank of Canada
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- Full-time
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Solink

Customer Success Manager

Remote, Canada

Remote

$96,769 to $120,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $96,769 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager

Level: P3
Location: Remote | Canada
Reports To: Manager, Customer Success

Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

About the role

Solink's AI Vision Intelligence Platform helps multi-location businesses in restaurant, retail, and service industries get more from their video. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

As a Customer Success Manager (Low Touch), you will keep a book of established customers engaged and growing. Monthly check-ins give every account regular contact, and digital and one-to-many programs extend your reach. Health signals and usage data show you where to focus, so your time goes to the customers who will benefit most.

What you'll do

Run monthly check-ins across your book. Use health signals and usage data to decide who gets a call, who gets an email, and who gets a resource.
Drive smooth onboarding. Work with Sales to hand off new customers cleanly, set expectations, and build their confidence in the platform.
Grow adoption. Track engagement and guide customers toward the best practices and features that match their business goals.
Protect retention and find growth. Flag risk early, step in before small issues become churn, and identify expansion opportunities.
Handle escalations with care. Respond quickly and professionally, and work with Support, Product, and other teams to resolve issues.
Build playbooks and programs. Contribute to playbooks, templates, and customer education (webinars, guides, email programs) that serve the whole segment, not one account at a time.
Support Sales when needed. Join technical pre-sales conversations to ensure a clean handoff and shared expectations.

What you bring

4+ years managing customer accounts in a SaaS environment, ideally with a high volume or scaled book
Strong written and verbal communication, including the ability to explain technical topics simply
A consultative approach: you connect customer outcomes to revenue growth and advocate for the customer
Comfort with data and prioritization: you can review a book of 100 accounts and know where to focus
Technical curiosity and quick learning. You pick up new platforms and tools quickly, and you’re eager to become an expert in our product to help drive customer adoption and retention.

Nice to have

Experience with video surveillance or security camera systems
Hands-on experience in restaurant, hospitality, retail and/or regulated environments
Fluency in French and/or Spanish

Career Archetype Role Expectations

Career archetypes represent the foundational behaviours and performance standards expected of every employee.

At Solink, career archetypes define the baseline for how we show up and create impact. They are not aspirational traits or optional strengths, they are the minimum standards required to operate successfully within our environment. These expectations ensure consistency in how we think, collaborate, execute, and raise the performance bar. If someone consistently does not meet these standards, they are not aligned with what it takes to thrive at Solink.

This is a P3 level role. At Solink, individuals at this level independently own initiatives from start to finish with minimal direction. They proactively solve problems, collaborate across functions, and prioritize their work based on business needs and expected impact.

In this role, you’ll be expected to:

Propose, launch, and deliver initiatives aligned with team and company goals.
Investigate root causes, recommend thoughtful solutions, and resolve blockers with the right partners.
Prioritize competing tasks and projects based on value, effort, timelines, and business impact.
Communicate progress and risks clearly, apply feedback, and support more junior colleagues through informal mentoring.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The on-target earnings range for this role is $96,769 - $120,000 CAD on an 80/20 split.

We determine compensation based on the experience, skills, and impact you bring to the role as identified during the interview process, and by what will be expected of you by day 90.

For this position, our goal is to hire candidates who are either Developing or Proficient.

Developing: Foundational, relevant experience and skills, with the ability to build capability in the role through hands-on experience, coaching, and support.
Proficient: Demonstrated experience applying the core technical and behavioural skills required for the role, with the ability to work independently and consistently deliver against expectations.

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The Customer Success Manager will manage a book of established accounts to drive adoption, retention, and growth through proactive engagement and data-driven insights. They will also contribute to customer education programs and collaborate with cross-functional teams to resolve escalations and ensure a seamless customer experience.

Requirements

Candidates must have 4+ years of experience managing customer accounts in a SaaS environment and possess strong communication and analytical skills. Applicants are required to be Canadian citizens or eligible to work in Canada and must pass a criminal records check.

Skills

Customer success management
SaaS
Account management
Data analysis
Technical communication
Customer onboarding
Retention strategy
Relationship management
Problem solving
Consultative selling
Prioritization
Technical curiosity
Cross-functional collaboration
Project management

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Remote work flexibility

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
AI Vision Intelligence
Video Security
Account Management
Data-driven
Retention
Onboarding
Technical Support
Playbooks
Customer Engagement
Operational Efficiency
Security
Retail
Restaurant
Hospitality
Cloud-based platform
KPIs
Consultative approach
Cross-functional

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