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Added 4 mins ago
SU
Corporate Security Officer (CSO) , Canada
Saab UK
Ottawa, ON
- Full-time
…industrial security, as well as crisis management and security risk management. Reporting to the President of Saab Canada Inc., you will work closely with business leaders in Canada and…
Added 19 mins ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Collaborates with other PMO functions (Risk, Compliance, Testing, Legal, and Change Management) to ensure integrated assurance, minimize duplication, and strengthen the program’s control…
Added 19 mins ago
WC
Senior Manager, Data Analytics
Walmart Canada
Mississauga, ON
- Full-time
…understanding of the business, its financial priorities and operational challenges, the Senior Manager anticipates analytical needs and proactively develops reporting, insights and…
Added 19 mins ago
CC
Senior Manager, Revenue Growth Management & Strategy
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
We are looking for a Senior Manager, Revenue Growth Management & Strategy (RGM), Large Store to join our Revenue Growth Management team. If you are a strategic and commercially minded…
Added 19 mins ago
NV
Project Manager (ID#5604)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Project Manager to work with senior executives to define and shape a major business modernization initiative. The…
Added 19 mins ago
CC
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
Partner directly with General Managers, operational leaders, and project teams.
Added 19 mins ago
RU
Management Consulting Manager, Supply Chain Advisory
RSM US LLP
Toronto, ON
- Full-time
As a Manager within the Operations and Supply Chain Consulting practice, you will become a leader in one of the fastest growing and most entrepreneurial groups within RSM. You will have the…
Added 19 mins ago
T
Business Banking Specialist
TD
Montreal, QC
- Full-time
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Added 19 mins ago
B
Senior Manager, Learning & Knowledge Management
BMO
Toronto, ON · YNG
- Full-time
This role will have end-to-end ownership of Training, the Procedures Library, Change Management, and Program Communications across the Third Party Risk Management Program.
Added 19 mins ago
C
Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
The Senior Manager, Safety Management System & Safety Culture serves as CAE's lead for the development, governance, promotion and continual improvement of the Global Safety Management…
Added 19 mins ago
Senior Manager, Enterprise Capabilities
City of Vancouver
Vancouver, BC
The Senior Manager: Enterprise Capabilities, Technology Services is responsible for planning, directing and co-ordinating the operations and strategic development of services and products…
Added 48 mins ago
PP
Support Services Manager
Park Place Seniors Living, Inc.
Surrey, BC
- Full-time
JOB SUMMARY: The Support Services Manager is responsible for recruiting, training and supervision of Housekeepers, Laundry Aides and may also oversee Food Services and Maintenance. Ensures…
Added 48 mins ago
B
Graphic Designer
BGBx
Canada
- Full-time
Reporting to the Studio Manager, this role partners with Creative, Project Management, Print Production, Account Services, Editorial, and other cross-functional teams to ensure deliverables…
Added 48 mins ago
AC
Analyste d’affaires, Marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Analyze current-state processes, systems, data flows, roles, exceptions, duplication and operational pain points.
Added 48 mins ago
FH
Assistant Spa Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and…
Added 49 mins ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Project planning and operational delivery are central to the role. You’ll lead internal and external stakeholder management, budgeting, creative assets, feasibility reviews, production…
Added 49 mins ago
J
Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 USD / year
- Full-time
Jacobs is seeking an experienced Senior Project Manager (SPM) to support the delivery of a major airport expansion program in Toronto, Canada. This role will lead the planning, design,…
Added 49 mins ago
A
Information Technology (IT) Manager
Argus
AB · Edmonton, AB
- Full-time
Reporting to the CFO, the IT Manager oversees and provides the strategic and operational leadership for the information technology function, including IT infrastructure, cybersecurity, ERP…
Added 49 mins ago
Branch Manager, Vancouver
Odlum Brown
Vancouver, BC
The Branch Manager, Vancouver supports advisory team members and works closely with the Vice President, Wealth Management; Head of Wealth Management Enablement; and Chief Compliance Officer…
Added 49 mins ago
PP
Support Services Manager
Park Place Seniors Living
Surrey, BC
- Full-time
JOB SUMMARY: The Support Services Manager is responsible for recruiting, training and supervision of Housekeepers, Laundry Aides and may also oversee Food Services and Maintenance. Ensures…
Added 1 hour ago
AI
Service Delivery Manager – Azure Cloud Infrastructure & Operations
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Operational Reporting and Performance Monitoring
Added 1 hour ago
BE
Manager, Human Resources, Occupational Health & Safety
BC Energy Regulator
Fort St. John, BC
- Full-time
The Manager, Human Resources, Occupational Health & Safety (Manager) is responsible for advancing a healthy, safe, and inclusive work environment across the BCER. With a primary focus on…
Added 1 hour ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
This role reports to the Senior Finance Manager, BWI Finance, within the Global Technology & Solutions (GTS) Finance team. GTS plays a critical role in enabling the bank's strategic…
Added 1 hour ago
T
Engineer I
TD
Mississauga, ON · Toronto, ON
- Full-time
Influence behavior to reduce risk and foster a strong technology risk management culture throughout the enterprise.
Added 1 hour ago
SL
Specialist, Supplier Relationship Management
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
The Specialist, Supplier Relationship Management will report to the Manager, Supplier Relationship Management and will support the Operations team in the effective management of third-party…

Solink

Customer Success Manager

Remote, Canada

Remote

$96,769 to $120,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $96,769 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager

Level: P3
Location: Remote | Canada
Reports To: Manager, Customer Success

Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

About the role

Solink's AI Vision Intelligence Platform helps multi-location businesses in restaurant, retail, and service industries get more from their video. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

As a Customer Success Manager (Low Touch), you will keep a book of established customers engaged and growing. Monthly check-ins give every account regular contact, and digital and one-to-many programs extend your reach. Health signals and usage data show you where to focus, so your time goes to the customers who will benefit most.

What you'll do

Run monthly check-ins across your book. Use health signals and usage data to decide who gets a call, who gets an email, and who gets a resource.
Drive smooth onboarding. Work with Sales to hand off new customers cleanly, set expectations, and build their confidence in the platform.
Grow adoption. Track engagement and guide customers toward the best practices and features that match their business goals.
Protect retention and find growth. Flag risk early, step in before small issues become churn, and identify expansion opportunities.
Handle escalations with care. Respond quickly and professionally, and work with Support, Product, and other teams to resolve issues.
Build playbooks and programs. Contribute to playbooks, templates, and customer education (webinars, guides, email programs) that serve the whole segment, not one account at a time.
Support Sales when needed. Join technical pre-sales conversations to ensure a clean handoff and shared expectations.

What you bring

4+ years managing customer accounts in a SaaS environment, ideally with a high volume or scaled book
Strong written and verbal communication, including the ability to explain technical topics simply
A consultative approach: you connect customer outcomes to revenue growth and advocate for the customer
Comfort with data and prioritization: you can review a book of 100 accounts and know where to focus
Technical curiosity and quick learning. You pick up new platforms and tools quickly, and you’re eager to become an expert in our product to help drive customer adoption and retention.

Nice to have

Experience with video surveillance or security camera systems
Hands-on experience in restaurant, hospitality, retail and/or regulated environments
Fluency in French and/or Spanish

Career Archetype Role Expectations

Career archetypes represent the foundational behaviours and performance standards expected of every employee.

At Solink, career archetypes define the baseline for how we show up and create impact. They are not aspirational traits or optional strengths, they are the minimum standards required to operate successfully within our environment. These expectations ensure consistency in how we think, collaborate, execute, and raise the performance bar. If someone consistently does not meet these standards, they are not aligned with what it takes to thrive at Solink.

This is a P3 level role. At Solink, individuals at this level independently own initiatives from start to finish with minimal direction. They proactively solve problems, collaborate across functions, and prioritize their work based on business needs and expected impact.

In this role, you’ll be expected to:

Propose, launch, and deliver initiatives aligned with team and company goals.
Investigate root causes, recommend thoughtful solutions, and resolve blockers with the right partners.
Prioritize competing tasks and projects based on value, effort, timelines, and business impact.
Communicate progress and risks clearly, apply feedback, and support more junior colleagues through informal mentoring.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The on-target earnings range for this role is $96,769 - $120,000 CAD on an 80/20 split.

We determine compensation based on the experience, skills, and impact you bring to the role as identified during the interview process, and by what will be expected of you by day 90.

For this position, our goal is to hire candidates who are either Developing or Proficient.

Developing: Foundational, relevant experience and skills, with the ability to build capability in the role through hands-on experience, coaching, and support.
Proficient: Demonstrated experience applying the core technical and behavioural skills required for the role, with the ability to work independently and consistently deliver against expectations.

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The Customer Success Manager will manage a book of established accounts to drive adoption, retention, and growth through proactive engagement and data-driven insights. They will also contribute to customer education programs and collaborate with cross-functional teams to resolve escalations and ensure a seamless customer experience.

Requirements

Candidates must have 4+ years of experience managing customer accounts in a SaaS environment and possess strong communication and analytical skills. Applicants are required to be Canadian citizens or eligible to work in Canada and must pass a criminal records check.

Skills

Customer success management
SaaS
Account management
Data analysis
Technical communication
Customer onboarding
Retention strategy
Relationship management
Problem solving
Consultative selling
Prioritization
Technical curiosity
Cross-functional collaboration
Project management

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Remote work flexibility

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
AI Vision Intelligence
Video Security
Account Management
Data-driven
Retention
Onboarding
Technical Support
Playbooks
Customer Engagement
Operational Efficiency
Security
Retail
Restaurant
Hospitality
Cloud-based platform
KPIs
Consultative approach
Cross-functional

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