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Added 13 mins ago
CN
Customer Engagement Clerk (Vitamins/Supplements)
Community Natural Foods
Calgary, AB
- Part-time
…Excellence and maintain high customer satisfaction while growing…
Added 13 mins ago
FE
Inside Sales Representative
Franklin Empire Inc.
Newmarket, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are currently seeking an Inside Sales Representative for our Newmarket branch.
Added 27 mins ago
BM
Bilingual talent acquisition specialist
Brand Momentum
Mississauga, ON
- Contract
…across the country. Working closely with the Talent Acquisition Manager, you will be responsible for the entire recruitment lifecycle, from posting and sourcing candidates to conducting…
Added 27 mins ago
MT
Account Manager
Manitoulin Transport
Halifax, NS
- Full-time
Role Description This full-time, on-site Account Manager role is based in Halifax, NS. The Account Manager is responsible for managing and growing a portfolio of customers by building…
Added 27 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…
Added 27 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
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Added 27 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
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Added 27 mins ago
TH
Merchandising Execution Associate Part-Time - 7052 Regina
The Home Depot
Regina, SK
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 27 mins ago
TH
Lumber Sales Associate Part-Time - 7226 Parry Sound
The Home Depot
Parry Sound, ON
- Part-time
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Added 27 mins ago
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Sales manager
Michaels Stores
Toronto, ON
- Full-time
Store - TOR-TORONTO/ST CLAIR, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.…
Added 27 mins ago
B
Mortgage Specialist Associate
BMO
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- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 27 mins ago
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Sales Development Manager, Small Store
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…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 27 mins ago
Specialist, Demand Planning
CONA Services
Toronto, ON
The Demand Planning Specialist will report into the Manager, Demand Planning and is accountable for the management of the demand planning process for their assigned business area as part of…
Added 27 mins ago
Sales Development Manager, Small Store
CONA Services
Vaudreuil-Dorion, QC
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 43 mins ago
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Account Manager
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- Full-time
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Added 43 mins ago
M
Client Relationship Management - Lead Specialist
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Montreal, QC
- Other
Direct and implement the sales and marketing strategy for managed accounts and growth areas leveraging an in-depth understanding of market needs and expectations, trends and internal…
Added 57 mins ago
D
Senior Manager, Strategic Project Management
Datasite
Toronto, ON
- Full-time
The Senior Manager of Strategic Project Management leads Datasite's highest-priority cross-functional initiatives from definition through delivery, including go-to-market readiness,…
Added 57 mins ago
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Senior Leasing Manager (Retail)
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Toronto, ON
- Full-time
Our client is seeking an experienced Senior Leasing Manager to lead the leasing strategy and execution for a portfolio of retail properties. This individual will be responsible for driving…
Added 57 mins ago
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Senior Relationship Manager - Group Benefits
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Mississauga, ON
- Full-time
The Relationship Manager executes sales goals by maintaining a large book of business that includes complex employer and advisor networks and high-yield association accounts. You will work…
Added 57 mins ago
DT
Assistant Manager I
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Salmon Arm, BC
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 57 mins ago
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Assistant Manager I
Dollar Tree Stores
Castlegar, BC
- Part-time
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Added 1 hour ago
Q
FY27 Intern - Machine Learning Engineering Internship - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
…visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your internship, we…
Added 1 hour ago
OB
Sales Manager
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Winnipeg, MB
- Full-time
Reporting to the General Manager, the Sales Manager is responsible for the total Sales and Marketing function of Olympic Buildings MB. as it relates to Residential, Agriculture and…
Added 1 hour ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…

Solink

Customer Success Manager

Remote, Canada

Remote

$96,769 to $120,000 CAD / year · Full-time

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Job details

Pay: $96,769 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager

Level: P3
Location: Remote | Canada
Reports To: Manager, Customer Success

Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

About the role

Solink's AI Vision Intelligence Platform helps multi-location businesses in restaurant, retail, and service industries get more from their video. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

As a Customer Success Manager (Low Touch), you will keep a book of established customers engaged and growing. Monthly check-ins give every account regular contact, and digital and one-to-many programs extend your reach. Health signals and usage data show you where to focus, so your time goes to the customers who will benefit most.

What you'll do

Run monthly check-ins across your book. Use health signals and usage data to decide who gets a call, who gets an email, and who gets a resource.
Drive smooth onboarding. Work with Sales to hand off new customers cleanly, set expectations, and build their confidence in the platform.
Grow adoption. Track engagement and guide customers toward the best practices and features that match their business goals.
Protect retention and find growth. Flag risk early, step in before small issues become churn, and identify expansion opportunities.
Handle escalations with care. Respond quickly and professionally, and work with Support, Product, and other teams to resolve issues.
Build playbooks and programs. Contribute to playbooks, templates, and customer education (webinars, guides, email programs) that serve the whole segment, not one account at a time.
Support Sales when needed. Join technical pre-sales conversations to ensure a clean handoff and shared expectations.

What you bring

4+ years managing customer accounts in a SaaS environment, ideally with a high volume or scaled book
Strong written and verbal communication, including the ability to explain technical topics simply
A consultative approach: you connect customer outcomes to revenue growth and advocate for the customer
Comfort with data and prioritization: you can review a book of 100 accounts and know where to focus
Technical curiosity and quick learning. You pick up new platforms and tools quickly, and you’re eager to become an expert in our product to help drive customer adoption and retention.

Nice to have

Experience with video surveillance or security camera systems
Hands-on experience in restaurant, hospitality, retail and/or regulated environments
Fluency in French and/or Spanish

Career Archetype Role Expectations

Career archetypes represent the foundational behaviours and performance standards expected of every employee.

At Solink, career archetypes define the baseline for how we show up and create impact. They are not aspirational traits or optional strengths, they are the minimum standards required to operate successfully within our environment. These expectations ensure consistency in how we think, collaborate, execute, and raise the performance bar. If someone consistently does not meet these standards, they are not aligned with what it takes to thrive at Solink.

This is a P3 level role. At Solink, individuals at this level independently own initiatives from start to finish with minimal direction. They proactively solve problems, collaborate across functions, and prioritize their work based on business needs and expected impact.

In this role, you’ll be expected to:

Propose, launch, and deliver initiatives aligned with team and company goals.
Investigate root causes, recommend thoughtful solutions, and resolve blockers with the right partners.
Prioritize competing tasks and projects based on value, effort, timelines, and business impact.
Communicate progress and risks clearly, apply feedback, and support more junior colleagues through informal mentoring.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The on-target earnings range for this role is $96,769 - $120,000 CAD on an 80/20 split.

We determine compensation based on the experience, skills, and impact you bring to the role as identified during the interview process, and by what will be expected of you by day 90.

For this position, our goal is to hire candidates who are either Developing or Proficient.

Developing: Foundational, relevant experience and skills, with the ability to build capability in the role through hands-on experience, coaching, and support.
Proficient: Demonstrated experience applying the core technical and behavioural skills required for the role, with the ability to work independently and consistently deliver against expectations.

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The Customer Success Manager will manage a book of established accounts to drive adoption, retention, and growth through proactive engagement and data-driven insights. They will also contribute to customer education programs and collaborate with cross-functional teams to resolve escalations and ensure a seamless customer experience.

Requirements

Candidates must have 4+ years of experience managing customer accounts in a SaaS environment and possess strong communication and analytical skills. Applicants are required to be Canadian citizens or eligible to work in Canada and must pass a criminal records check.

Skills

Customer success management
SaaS
Account management
Data analysis
Technical communication
Customer onboarding
Retention strategy
Relationship management
Problem solving
Consultative selling
Prioritization
Technical curiosity
Cross-functional collaboration
Project management

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Remote work flexibility

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
AI Vision Intelligence
Video Security
Account Management
Data-driven
Retention
Onboarding
Technical Support
Playbooks
Customer Engagement
Operational Efficiency
Security
Retail
Restaurant
Hospitality
Cloud-based platform
KPIs
Consultative approach
Cross-functional

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