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Added 7 mins ago
Senior Compensation Consultant | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer…
Added 7 mins ago
B
Dynamics 365 Business Central Operations Manager
BDO
Hamilton, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
- Full-time
Ensuring effective delivery of operations and high customer service
Added 22 mins ago
OT
Senior Manager, Contracts
Open Text Corporation
Waterloo, ON
- Other
Serve as a trusted advisor providing high quality, practical support to Renewals, Sales, Support Services, Legal, Finance, and senior leadership on complex commercial transactions.
Added 1 hour ago
MT
QUALIFIED AUTOMOTIVE TECHNICIAN
Motor Trade Association (MTA)
Hamilton, ON
- Full-time
…seriously cool off-road race projects. We're looking for a Parts & Service Advisor who loves people, thrives in a fast-paced environment, and has a passion for the automotive industry. We…
Added 4 hours ago
AC
Bilingual Business Development Manager - FF&E
Aramark Canada
Montreal, QC
- Full-time
This role is primarily responsible for driving FF&E revenue growth within a set of dedicated customer verticals assigned to them, with a core focus on integrating FF&E into the existing…
Added 7 hours ago
IW
Product Specialist, Investment Products - Winnipeg, Toronto
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…supports product communications, reporting, documentation, advisor enablement and product initiatives. The role contributes to service excellence, efficient information flow and the…
Added 9 hours ago
Toronto Showroom - Expression of Interest
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Toronto, ON
A supportive, collaborative team and clear paths to grow from Client Advisor into senior and leadership roles in a global business
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Everyday Banking Advisor - Spirit River
ATB
Spirit River, AB · Rycroft, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 13 hours ago
A
Regional Service Agent
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Thunder Bay, ON
- Full-time
The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.…
Added 13 hours ago
Senior Lending Advisor - Cochrane, AB
Scotiabank
Cochrane, AB
As a Senior Lending Advisor, you’ll help clients achieve their homeownership goals by delivering expert mortgage advice, strengthening relationships, and driving lending growth.
Added 13 hours ago
EC
Health and Safety Advisor - Atlantic Canada
EnGlobe Corp.
Dartmouth, NS
- Full-time
…accountability, and continuous improvement. As a Health & Safety Advisor, you will play a key role in supporting our commitment to providing a safe and healthy workplace for our employees,…
Added 13 hours ago
K
Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…distribution and advice effectiveness, operational improvement, customer and advisor experience, cost optimization, business architecture, AI use case development, and transformation…
Added 14 hours ago
IW
Senior Manager, Living Plan Portal - Canada
IG Wealth Management
MB · Manitoba, Canada
- Full-time
We are looking for a Living Plan Portal specialist (Senior Manager) to join our Advanced Financial Planning team. We are open to considering candidates located in all provinces. Although…
Added 14 hours ago
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Senior Manager, Living Plan Portal - Canada
IG Wealth Management
ON · Ontario, Canada
- Full-time
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Added 14 hours ago
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Director of Finance
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Vancouver, BC
- Full-time
Serve as a trusted financial advisor to the CEO, executive leadership team, and other senior stakeholders.
Added 15 hours ago
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Associate Director, Digital Infrastructure Strategy
McMaster University
Hamilton, ON
- Full-time
Our University Technology Services team mission is to provide exceptional customer service and a high level of support to the McMaster community. Critical to the success of this role we…
Added 15 hours ago
EF
Senior Financial Advisor (Chilliwack City Branch)
Envision Financial
Chilliwack, BC
- $56,800 to $72,800 USD / year
- Full-time
The Senior Financial Advisor provides exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services. The Senior…
Added 15 hours ago
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Sr. Financial Advisor - CIRO-ID (Urban)
CIBC
Burnaby, BC · Vancouver, BC · Richmond, BC
- Full-time
…comprehensive financial plans and providing exceptional client service. As a Senior Financial Advisor in the Imperial Service Team, you’ll expertly deliver on CIBC’s Imperial Service…
Added 16 hours ago
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Regional Service Agent
Allstate Canada
Thunder Bay, ON
- Full-time
The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.…
Added 16 hours ago
Manager, Strategic Business Partnering (Operations)
Pembina Pipeline Corporation
Calgary, AB
…Director, Strategic Business Partnering within the Human Resources Service Unit. This role leads strategic HR business partnering for the Pembina Operations and Project Delivery & Technical…
Added 16 hours ago
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Senior Account Manager, Prairies
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AB · Edmonton, AB
- Full-time
Demonstrated ability to operate as a trusted advisor to senior customer stakeholders.
Added 16 hours ago
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Bilingual Client Success Manager
Maple
Toronto, ON
- Full-time
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Added 17 hours ago
SS
Roving Sales Advisor - Ottawa - 12 month contract
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Senior Director, Sales Strategy and Support, the Roving Sales Advisor plays a critical role in promoting and maintaining the occupancy of the retirement homes in the region…
Added 17 hours ago
Senior Financial Advisor (Chilliwack City Branch)
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The Senior Financial Advisor provides exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services. The Senior…
Added 17 hours ago
Senior Financial Advisor - West Vancouver Branch - West Vancouver, BC
Scotiabank
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Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…

Solink

Director, Deployment Operations

Remote, Canada

Remote

$156,696 to $195,870 CAD / year · Full-time

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Job details

Pay: $156,696 to $195,870 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Director, Deployment Operations

Level: M4 | Proficient
Location: Ottawa, ON | Hybrid
Reports To: Victoria Wnek, VP, Operations
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and generating recurring revenue. Our Deployment function has grown in scale, complexity and strategic importance, and this role exists to lead it into its next chapter.

You'll lead a team across three focus areas: Deployment Execution, Optimization & Automation, and Operations Enablement. You'll be accountable for the overall function and driving major automation and process-improvement initiatives and partnering with senior leaders across the organization to improve planning, quality, scalability and accountability.

This is an opportunity for an operations leader who's energized by building systems that scale, raising the bar on execution and connecting operational performance directly to ARR growth.

What You’ll Do

Own the sales-to-deployment operating model: Define and continuously improve how work flows from Sales through Deployment to Support, including handoffs, planning, capacity, quality standards and accountability at every stage.
Lead and develop a high-performing leadership team: Lead Managers across Deployment Execution, Optimization & Automation, and Enablement & Cross-Functional. Set clear goals, coach for growth and build a leadership bench that can scale with the business.
Drive operational transformation: Lead major automation, tooling and process-improvement initiatives that increase throughput, reduce cycle time and improve the customer deployment experience.
Deliver on ARR: Ensure deployments are executed on time and at quality so that contracted revenue converts to recurring revenue predictably. Own the metrics, forecasting and reporting that connect operations to financial outcomes.
Partner across the organization: Work closely with senior leaders in Sales, Customer Success, Support, Product and Finance to align on planning, resolve cross-functional friction and make Deployment a strategic lever for the business.
Establish governance and operational rigour: Set the standards, SOPs, KPIs and reporting cadence that give leadership clear visibility into deployment health, capacity and risk.
Oversee partner and field strategy: Guide how Solink works with installation partners and field resources, including partner enablement, performance management and relationship health.
Serve as the senior escalation point: Own resolution of high-impact customer and operational escalations, and turn recurring issues into systemic fixes.

Role Expectations

This is an M4 level role. At Solink, individuals at this level serve as a strategic advisor within a department, who is confident acting as their executive leader’s right hand within their functional area and is able to set cross-functional direction in collaboration with departments within the organization.

In this role, you'll be expected to:

Set the vision and multi-quarter roadmap for the Deployment function and translate it into clear priorities for your managers.
Operate with a high degree of autonomy, making decisions that shape how the function runs and how it interacts with the rest of the business.
Influence senior stakeholders across functions, building alignment on shared goals, processes and trade-offs.
Balance near-term delivery with long-term investment in automation, tooling and scalability.
Build a culture of ownership, quality and continuous improvement across the Deployment team.

What success looks like:

Deployment cycle times, on-time delivery and quality metrics improve measurably, and ARR from new deals is realized faster and more predictably.
Key automation and process-improvement initiatives are delivered, reducing manual effort and allowing the function to scale without proportional headcount growth.
Sales, Deployment, Support and other partners operate from a shared planning model with clear handoffs, visible accountability and fewer escalations.

What You Bring

Must-Have:

8+ years in operations, deployment, implementation or professional services, including 3+ years leading managers or multi-team functions.
A proven track record of designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS or hardware-enabled services environment.
Demonstrated success leading process-improvement and automation initiatives with measurable impact on efficiency, quality or revenue.
Strong analytical and business acumen, with experience owning KPIs, capacity planning and operational reporting tied to financial outcomes such as ARR.
Excellent cross-functional leadership and communication skills, with the credibility to influence senior leaders and drive alignment.

Nice-to-Have:

Experience in physical security, video surveillance, IoT or other field-deployed technology.
Experience managing installation partner or channel networks across multiple regions.
Familiarity with operations tooling and automation platforms (e.g., Salesforce, HubSpot, NetSuite, Asana, Jira, n8n or similar).
Background in Lean, Six Sigma or other formal continuous-improvement methodologies.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The compensation range for this role is $156,696-195,870 CAD and includes a base salary plus a performance-based variable component.

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the Proficient range. Candidates in this range will demonstrate the ability to serve as a strategic advisor within their department, confidently acting as the senior leader's right hand within their functional area and setting cross-functional direction in collaboration with other departments across the organization.

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Behavioural interview with a member of People & Culture
Hiring Manager interview with this role's manager
Cross-functional panel interview
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The Director of Deployment Operations will own the end-to-end sales-to-deployment operating model, driving automation and process improvements to ensure efficient customer onboarding. They will lead a high-performing team across deployment execution, optimization, and enablement while partnering with senior leadership to align operational performance with ARR growth.

Requirements

Candidates must have 8+ years of experience in operations, deployment, or professional services, with at least 3 years in a leadership role. A proven track record of scaling operating models in high-growth B2B SaaS or hardware-enabled environments is required.

Skills

Operations management
Deployment strategy
Process improvement
Automation
Capacity planning
Cross-functional leadership
SaaS
KPI management
Change management
Strategic planning
Team leadership
Operational excellence
Data-driven decision making
Stakeholder management
Project management
Financial acumen

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Performance-based variable compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Victoria Wnek

Keywords

Operations
Deployment
SaaS
B2B
Automation
Salesforce
HubSpot
NetSuite
Asana
Jira
n8n
Lean
Six Sigma
ARR
KPIs
IoT
Video surveillance
Physical security
Process improvement
Capacity planning
Operational reporting
Cross-functional leadership
Strategic advisor
Change management
Governance
SOPs
Field strategy
Customer success
Scalability
Performance management

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