Find work in Canada.

329,411 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
RB
Relationship Manager Commercial Markets
Royal Bank of Canada
Brantford, ON
- Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 11 mins ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 11 mins ago
RB
Relationship Manager Agriculture
Royal Bank of Canada
Woodstock, ON
- Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 11 mins ago
HB
Store Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Richmond, BC
- Other
Strong customer service and communication skills
Added 11 mins ago
MH
Data Analyst (Claims)
Moe's Home Collection
Vancouver, BC
- Full-time
Reporting directly to the Manager, Product Development & Sourcing, the Data Analyst (Claims) will turn claims, returns, and customer feedback data into clear, actionable insights that help…
Added 11 mins ago
EC
Manager, ESS
ESS Compass
QC · SEPT-ILES, QC
- Full-time
Proven experience as a General Manager or similar role in the food service industry.
Added 11 mins ago
LD
Retail Team Lead
LEGOLAND Discovery Centre
Vaughan, ON · Toronto, Ontario
- $19.5 CAD / hour
- Full-time
As a Retail Team Lead, you'll be responsible for leading and inspiring the Retail Team while ensuring exceptional service, operational excellence, and a safe, welcoming environment for both…
Added 11 mins ago
H
Field Applications Engineer
Hexagon
Calgary, AB
- Full-time
…Agriculture to join our team in Canada. Reporting to the Support Manager, Agriculture, this role will help drive precision agriculture development forward by supporting some of the biggest…
Added 11 mins ago
FT
Experienced Tire Technician (Sherwood Park)
Fountain Tire
Sherwood Park, AB
- Other
A customer-service focus with the ability to develop and maintain effective relationships with team members and customers
Added 11 mins ago
TH
Cashier Part-Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 11 mins ago
TH
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 11 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
Demonstrated excellent customer service, organizational and critical-thinking skills required
Added 11 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
Demonstrated excellent customer service, organizational and critical-thinking skills required
Added 11 mins ago
A
Fairmont Gold Attendant (Part-Time)
AccorHotel
Edmonton, AB
- Part-time
…Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to…
Added 23 mins ago
OO
restaurant manager
OPA! of Greece
Prince George, BC
- Full-time
Added 23 mins ago
K
Senior Analyst - Fuel and Fuel Channel Analysis
Kinectrics
Toronto, ON
- Full-time
Reports to: Manager, Fuel and Fuel Channel Assessment
Added 23 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Excellent organization, motivation, leadership, management, interpersonal and customer service skills
Added 23 mins ago
AC
Property Field Claims Manager
Allstate Canada
ON · Ontario, Canada
- Full-time
The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role…
Added 23 mins ago
OH
Rehab Registration Clerk
Olathe Health
Pavilion 1, BC
- Full-time
…when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition…
Added 23 mins ago
GD
DYNAMITE - Sales Associate PT - Devonshire Mall
Groupe Dynamite
Windsor, ON
- Full-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 23 mins ago
GE
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have customer service experience and well-developed leadership skills.
Added 23 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 23 mins ago
GE
Little Chief Restaurant Host/Hostess
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be…
Added 23 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
Demonstrated excellent customer service, organizational and critical-thinking skills required
Added 23 mins ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

Apply About employer

More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

Report this job