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Added 21 mins ago
D&
Truckload Specialist
Day & Ross
Florenceville-Bristol, NB
- Full-time
Perform effectively in a teamwork environment and collaborate with other members of the Customer Service department to assure continued support to valued customers.
Added 21 mins ago
Wealth Advisor - Halifax
Scotiabank
Halifax, NS
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 21 mins ago
Medical Office Assistant
TELUS
Calgary, AB
…contact and central hub for clients seeking health and wellness support. Your warmth, professionalism, efficiency, and attention to detail directly shape their experience - and their…
Added 36 mins ago
Specialist - Project Engineer
L3Harris Technologies
ON · Waterdown, ON
Participate in and support the bids and proposal/sales process by providing engineering inputs including feasibility, NRE, risks and schedule estimates for new products or features
Added 36 mins ago
RB
Mortgage Specialist
Royal Bank of Canada
Parksville, BC · Nanaimo, BC
- Full-time
Added 36 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 36 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 50 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 50 mins ago
BS
ServiceNow Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Customer focused culture to deepen client relationships, work with other team members, such as Architects, developers, business analysts, QA Testers, and the operations team in…
Added 51 mins ago
Marketing Specialist
Equitable
Waterloo, ON
As a Marketing Specialist, Individual Wealth, you will support the development, maintenance and execution of advisor and client-facing marketing materials and communications. Working…
Added 1 hour ago
DI
Customer Support Specialist | Montreal
dcbel Inc
Montreal, QC
- Full-time
We’re looking for a Customer Support Specialist to assist our customers with level 1 troubleshooting when using dcbel’s Ara products and services, and coordinating level 2 technical…
Added 1 hour ago
SR
Equipment Rental specialist
Sunbelt Rentals, Inc.
Levis, QC
- Full-time
The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment. This position…
Added 1 hour ago
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Customer Education Specialist
PheedLoop
Toronto, ON
- Full-time
The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge…
Added 1 hour ago
FB
Produce Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 1 hour ago
TS
Christmas Campaign Supervisor
The Salvation Army Canada and Bermuda Territory
Kemptville, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
CH
Project Manager/Hazardous Waste Specialist
Clean Harbors
Victoria, BC
- Full-time
Clean Harbors in Victoria B.C is seeking a Technical Services Project Manager to join their on-site team at a local customer facility. This role is responsible for overseeing environmental…
Added 2 hours ago
JI
Application Support Specialist, Halifax
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Application Support Specialist is responsible to support and maintain a variety of Enterprise applications and platforms. You will be the main point of contact for technical expertise…
Added 2 hours ago
V
Maintenance Officer
VMCH
Mulgrave, NS
- Full-time
VMCH is a Catholic, for-purpose organisation providing aged care, disability services, retirement living, home care, specialist education and affordable housing across Victoria. With more…
Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 2 hours ago
NC
Technical Specialist (Digital Signage)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Our Customer Support team (Stingray Business division), based in Montreal, is currently looking for a Technical Specialist (Digital Signage) who is motivated by a constantly evolving…
Added 2 hours ago
G
Procurement Specialist
Gainrep
Richmond, BC
- Full-time
We are seeking a detail-oriented procurement professional to support the Procurement & Vendor Partnerships team. This role manages vendor contracts, supports sourcing and RFP activities,…
Added 3 hours ago
WC
(CAN) Day Remodel Associate
Walmart Canada
Mississauga, ON
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 4 hours ago
TH
Asset Protection Specialist Full-Time - 7057 Polo Park
The Home Depot Canada
Winnipeg, MB
- Full-time
Position Overview: The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS…
Added 4 hours ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Winnipeg, MB
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 6 hours ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
We are seeking a detail-oriented procurement professional to support the Procurement & Vendor Partnerships team. This role manages vendor contracts, supports sourcing and RFP activities,…

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

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