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Added 45 mins ago
S
Service Partner Program Specialist - ONSITE
SCIEX
Vaughan, ON
- Full-time
The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling…
Added 1 hour ago
D
Service Partner Program Specialist - ONSITE
Danaher
Concord, ON
- Full-time
The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling…
Added 1 hour ago
IF
Inside sales specialist
iA Financial Group (Industrial Alliance)
Toronto, ON
- Temporary
…confident and secure about their future? As a Inside Sales Specialist, you will play a key role in Sales Directors, associates, and MGA advisors by streamlining administrative and sales…
Added 1 hour ago
TH
Compensation Analyst - 1-year Contract
The Home Depot Canada
Toronto, ON
- Full-time
Working closely with Compensation team members, HR partners, Finance, and business stakeholders, the Specialist helps ensure compensation programs are administered accurately, consistently,…
Added 1 hour ago
IF
Inside Sales Specialist
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
As a Inside Sales Specialist, you will play a key role in supporting Sales Directors, associates, and MGA advisors by streamlining administrative and sales processes, facilitating…
Added 1 hour ago
R
Field Service Implementation Representative - Ontario
Roche
ON · Canada DIA Field - Central
- Full-time
You hold a diploma of collegial studies in electronic technology or related education AND possess 5+ years of relevant field service experience.
Added 1 hour ago
R
Field Service Implementation Representative - Quebec
Roche
Quebec, QC · Canada DIA Field-Quebec
- Full-time
…administratives et d’expérience client lors de chaque interaction de…
Added 1 hour ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Define and evolve the firm’s Q2C practice vision, service portfolio, go-to-market strategy, priority client segments, and market differentiation.
Added 2 hours ago
P
Building Automation Specialist / Senior Automation Systems Technician (BAS007)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Our Client is seeking an experienced BAS Specialist / Senior Automation Systems Technician to support the engineering, configuration, commissioning, troubleshooting, service, and ongoing…
Added 2 hours ago
Customer Service Specialist
Factors Group of Nutritional Companies
Coquitlam, BC
Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team. In this role,…
Added 2 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and…
Added 2 hours ago
FH
Clinical Learning and Development Specialist
Fraser Health
Surrey, BC
- Full-time
The Clinical Learning and Development Specialist provides system-wide leadership across acute and community sectors in the implementation, monitoring, and evaluation of clinical practice…
Added 2 hours ago
SC
Customs Compliance Specialist
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is an organization with the scale, systems, and service depth to support complex supply chains across multiple modes of transportation. At the same time, its Canadian operations remain…
Added 2 hours ago
C
Partner Renewal Specialist - Cisco
CDW
Toronto, ON
- Full-time
The Cisco Renewal Specialist is responsible for managing and executing the end-to-end renewal lifecycle for Cisco software, services, maintenance, and subscription agreements across an…
Added 3 hours ago
LT
Stretch Specialist
Life Time Inc.
Mississauga, ON
- Full-time
Personal Training-Hourly Stretch Specialist are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They will provide…
Added 3 hours ago
CO
Coordinator, Corporate Records
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Medicine Hat, AB
- Full-time
The ability to work independently, build collaborative relationships, and provide excellent client service.
Added 3 hours ago
TS
Junior Project Controls Specialist
Tetranex Solutions Inc.
Calgary, AB
- Full-time
Tetranex Solutions is an Alberta-based, full-discipline engineering and procurement company focused on client service and quality execution. Headquartered in Calgary, with additional…
Added 3 hours ago
AH
Accounts Receivable Specialist
Axxel HR
Toronto, ON
- Full-time
The Accounts Receivable Specialist is responsible for the timely collection and accurate application of customer payments for North America. The role manages customer accounts throughout…
Added 3 hours ago
BD
Customer Service Specialist
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Mississauga, ON
- Full-time
Role Description The Customer Service Specialist is a full-time, on-site role based in Mississauga, ON. This role involves responding to customer inquiries by phone and email, providing…
Added 3 hours ago
MB
SPÉCIALISTE PRINCIPAL(E), EDI ET INTÉGRATIONS (Senior EDI & Integrations Specialist)
MADE BY GATHER
Montreal, QC
- Full-time
Traduire les guides EDI des détaillants et les manuels de conformité des fournisseurs en exigences claires pour les équipes des Opérations, du Service à la clientèle et des Finances.
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Estates Maintenance Manager
poltronesofà UK
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Act as technical lead for our Facilities Management contractor and specialist suppliers, monitoring performance, responsiveness, quality, SLAs and KPIs.
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Donor Engagement Specialist
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Community Relations, the Donor Engagement Specialist supports Concordia University of Edmonton’s philanthropic initiatives by managing donor relationships,…
Added 4 hours ago
CR
Advanced communications specialist
Canadian Red Cross
Canada
- Full-time
The Advanced Communications Specialist provides communications support and specialized advice to assigned programs, services, and internal stakeholders. The role leads the development and…
Added 4 hours ago
CD
AI Integration and Digital Innovation Specialist
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
…work with rigor, collaboration, and a constant concern for service. Join a team whose work supports the success of thousands of…

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

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Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

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