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Added 8 mins ago
Project Manager, Construction
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
We’re looking for a Project Manager, Construction to lead and coordinate construction projects from planning and design through to completion. In this role, you’ll work closely with retail…
Added 8 mins ago
Management - Store Leader
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mount Pearl, NL · St. John's, NL · Paradise, NL
The Store Manager will provide and communicate the strategic direction and vision for the store. The Store Manager will manage all facets of store operations and ensure operational…
Added 8 mins ago
Financial Analyst, Operations in Ontario
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS · Stellarton, NS · Calgary, AB
The Financial Analyst, Operations in Ontario will provide financial analysis and business decision support to the Manager and Director of Finance Operations, the District Operators and…
Added 8 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
PE · Montague, PE
The Bakery Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the…
Added 8 mins ago
Apatisiiwin Skills Development - Program Development Officer
Cree Nation Government
Eeyou Istchee, QC
The Program Development Officer is responsible for implementing, administering and monitoring the various ASD programs, in all aspects of the ASD Policy, in Eeyou Istchee territory.…
Added 8 mins ago
Fixed Operations Manager - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the…
Added 8 mins ago
Risk Manager (Construction)
PACT
ON · Mississauga, Ontario
The Risk Manager plays a critical role in supporting the successful delivery of construction projects by identifying, assessing, and managing project risks throughout the PACT project…
Added 8 mins ago
Deli Manager | Rosedale
Summerhill Market
Toronto, ON
Now we’re looking for an experienced, hands-on Deli Manager to lead our Deli department at our Rosedale location. If you’re passionate about great food, exceptional service, developing…
Added 8 mins ago
LF
DC Material Handler
Leons Furniture Limited
Dartmouth, NS
- Full-time
Distribution Manager. We need enthusiastic people with a great customer focused
Added 9 mins ago
CG
Site Superintendent
Con-Tech General Contractors
SK · Saskatchewan, Canada
- Full-time
…budget. This individual will work closely with the Project Manager and fulfill an integral role on the…
Added 9 mins ago
PC
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
Reporting directly to the Go to Market Manager, Ecosystem Integration, the incumbent is responsible for supporting the operational execution, day-to-day governance tracking, and pricing and…
Added 9 mins ago
BU
10053 - Brand Manager Barcel Canada
Barcel USA
ON · Ontario, Canada
- Full-time
As a key member of Barcel’s marketing team that focuses on global markets outside of the US and Mexico, the Brand Manager owns the development and execution of the Canada brand growth…
Added 9 mins ago
AC
RQ10989 - Business Architect - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Development of Program Area(s) Business Architecture and corresponding Business Architecture Documentation (BAD) according to OPS standards and industry best practices.
Added 9 mins ago
RC
Corporate Tax Manager
RecruitPod Canada Inc.
Calgary, AB
- Full-time
We are seeking an experienced, technically strong and highly independent Tax Manager to join our growing Canadian CPA firm.
Added 9 mins ago
WC
General Merchandise Assistant Manager
Walmart Canada
Red Deer, AB
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 9 mins ago
D
Project Manager, Innovation & Productivity (IPRO) - Danone Canada
Danone
Boucherville, QC
- $72,000 to $110,000 CAD / year
- Full-time
Team leadership and adaptability in non-structured environments.
Added 9 mins ago
BC
Dynamics 365 Business Central Operations Manager
BDO Canada
Toronto, ON
- Full-time
BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada.…
Added 9 mins ago
TE
Regional Project Manager - New Installation (Winnipeg)
TK Elevator
Winnipeg, MB
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 9 mins ago
CM
Quality Assurance Supervisor
Compass Minerals
Goderich, ON
- Full-time
This position, reporting to the Plant Manager, is responsible for overseeing quality assurance and quality control at the Goderich Plant. The QA Supervisor will drive quality improvement…
Added 9 mins ago
5W
Farm Manager
5th World
Williams Lake, BC
- Full-time
The Farm Manager will be the primary on-site operational lead for a new regenerative farm created in partnership between 5th World and the University of British Columbia (UBC). The 44-acre…
Added 9 mins ago
D
Project Manager, Innovation & Productivity (IPRO) - Danone Canada
Danone
Boucherville, QC
- $72,000 to $110,000 CAD / year
- Full-time
Team leadership and adaptability in non-structured environments.
Added 9 mins ago
WC
(CAN) Gérant de rayon, fruits et légumes
Walmart Canada
Thetford Mines, QC
- Full-time
Position Summary...The Produce Department Manager at Walmart leads produce associates and oversees department processes to ensure high customer service and meet production targets.…
Added 9 mins ago
B
Business Development Manager
Brunel
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Brunel is partnering with a specialty pharmaceutical organization to recruit a Business Development Manager. This role will support the formation of business partnerships, manage partner…
Added 9 mins ago
CC
Sales Development Manager, Multi-channel
Coca-Cola Canada Bottling Limited
Nanaimo, BC
- Full-time
Coke Canada Bottling Sales Development Managers (SDM) are field sales representatives tasked with identifying and capitalizing on sales opportunities with a wide range of customers,…
Added 9 mins ago
A
Product Manager
Affinity
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We’re looking for an entrepreneurial Product Manager who is excited about building and delivering AI-powered products that create real business impact. This role goes beyond traditional…

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

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Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

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