Find work in Canada.

321,951 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
M
Senior Manager, Assurance and Accounting
MNP
Montreal, QC · Laval, QC
- Full-time
Lead client facing engagement teams to complete complex audit, review and compliance tax engagements, as well as budgeting, internal controls and financial/accounting transactions
Added 7 mins ago
Project Manager
WSP
Medicine Hat, AB
…supports growing communities across Southern Alberta. As a Project Manager, you will lead meaningful municipal and land development projects, collaborate with multidisciplinary teams, and…
Added 7 mins ago
CI
Assistant Property Manager
Colliers International
Toronto, ON
- Full-time
Strong client relationships are meaningful to you. You enjoy playing a central role in customer care by bringing outstanding interpersonal skills, attention to detail, and a positive…
Added 7 mins ago
T
Senior Account Coordinator (Paid Social)
Trevant
Remote, Canada
- Full-time
- Remote
…media strategies and campaign execution for our clients. This client-facing role is ideal for someone eager to build strong client relationships, own campaign execution with growing…
Added 7 mins ago
TM
Manager - Business Technology/Directeur, Système de gestion
The Maples Group (Financial Services)
Montreal, QC
- Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 7 mins ago
General Manager
Aecon
Calgary, AB
Reporting to the Vice President, ATW, the General Manager is responsible for the overall safety, leadership, operational performance, financial results, and strategic direction of the…
Added 22 mins ago
H
Chef Manager
Havergal
Sudbury, ON
- Full-time
The Chef Manager is responsible to ensure the efficient operation of all Food Services at the facility. This encompasses the administration, staffing/scheduling, client/customer relations,…
Added 22 mins ago
H
General Manager
Havergal
Toronto, ON · NORTH YORK, ON
- Full-time
…in all areas including administration, staffing/scheduling, client/customer relations, service and food…
Added 22 mins ago
ML
Assistant General Manager
MAPLE LEAF LOUNGE
ON · MISSISSAUGA, ON
- Full-time
Exceptional client relations and guest service skills.
Added 22 mins ago
D
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra
Val-d'Or, QC · Mirabel, Québec
- Full-time
Maintenir des relations quotidiennes avec les représentants du client sur site, les clients desservis, les superviseurs de département et les employés;
Added 36 mins ago
MP
residential property manager
Melbourne Property Management Inc.
Toronto, ON · North York, ON
- Full-time
Added 36 mins ago
RP
Senior Parking Manager
Reimagined Parking
Winnipeg, MB
- $45,500 CAD / year
- Full-time
The Senior Parking Manager ensures the safe and efficient parking operations, while delivering a service that exceeds our customer/client’s expectations. The Senior Parking Manager is…
Added 37 mins ago
FL
Account Representative, Horticulture
Fossil Landscape Construction
Vancouver, BC
- Full-time
…maintenance and estate management. We focus on horticulture, client satisfaction, and development of our…
Added 1 hour ago
O
Customs Regulatory Compliance Consultant
Omnitrans
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Serve as a regulatory resource to internal stakeholders including Operations, Sales, Client Relations, and Tariff Analysts.
Added 1 hour ago
SR
Head of People
Serv Recruitment
Kelowna, BC
- Full-time
Serv, a global executive recruitment partner, is hiring on behalf of our client Martell Group for a Head of People.
Added 1 hour ago
JH
Private Dining Sales & Operations Manager - Fine Dining
JRoss Hospitality Recruiters
Toronto, ON
- Full-time
…is seeking an experienced Private Dining Sales & Operations Manager to lead private events while supporting the day-to-day operation of a high-volume, polished restaurant environment. This…
Added 1 hour ago
M-
Responsable de livraison technique principal, IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
Position Summary: Senior Technical Delivery Manager, Sovereign AI
Added 1 hour ago
W
Associate, Financial Planning (Colin Ryan Wealth Management)
Wellington-Altus
Winnipeg, MB
- Full-time
Reporting to the Senior Portfolio Manager & Senior Wealth Advisor at Colin Ryan Wealth Management, the Associate, Financial Planning, supports the delivery of personalized financial…
Added 1 hour ago
SH
Gestionnaire de cas Infirmière de terrain bilingue/ Bilingual Senior Field Nurse Case Manager (Montreal, QC)
Sentrex Health Solutions
Markham, ON · Montreal, QC
- Full-time
Maintenir la confidentialité des renseignements du client et de Sentrex, et en discuter uniquement avec le personnel approprié.
Added 1 hour ago
BC
Commercial Relationship Manager
Beem Credit Union
Prince George, BC
- Full-time
The Commercial Relationship Manager supports Beem’s vision of promoting financial wellness by developing long-term relationships with members, proactively identifying and fulfilling their…
Added 1 hour ago
A
Geotechnical Engineer -Project Manager
AECOM
Burnaby, BC
- $112,000 to $160,000 CAD / year
- Full-time
AECOM is currently seeking a Geotechnical Engineer -Project Manager to lead consulting delivery of engineering services for various infrastructure projects in the Vancouver and other…
Added 1 hour ago
BR
Manager, Lease Documentation
BGO Real Estate
ON · Mississauga, ON
- Full-time
We are looking for someone to join our Lease Documentation team as a Manager, Lease Documentation.
Added 1 hour ago
GC
Unit Manager
Group Compass Ltee
Peterborough, ON
- Full-time
Ensure excellent client relationships and client satisfaction with the service and menu options.
Added 1 hour ago
CH
Development Associate, Campaign
Covenant House Toronto
Toronto, ON
- Full-time
Working closely with the Vice President, Campaign, the Senior Manager, Campaign Operations and frontline fundraisers, the Development Associate will coordinate campaign activity, maintain…
Added 1 hour ago
A
Bilingual Payroll Specialist
Altis
Montreal, QC
- $55,000 to $60,000 CAD / year
- Full-time
2+ years of Canadian payroll processing experience, combined with at least 2 years of client service experience.

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

Apply About employer

More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

Report this job