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Added 9 mins ago
S
Senior Manager, VOC Transformation Delivery
Scotiabank
Toronto, ON
- Full-time
The Senior Manager, VoC Transformation Delivery is responsible for leading strategic initiatives that enhance how the Bank captures, understands, and acts on client feedback. The role acts…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Brossard, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Montreal, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Quebec, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Mississauga, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 11 mins ago
T
Senior Account Coordinator (Paid Social)
Trevant
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
Monitor campaign pacing, performance, and budgets to ensure delivery aligns with client goals and KPIs, and make informed optimization recommendations in partnership with managers
Added 11 mins ago
CO
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Contract
…Division of the Finance Department. Reporting to the Senior Manager, this dual role is responsible for the preparation, analysis, implementation and monitoring of the departmental operating…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Saskatoon, SK
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 11 mins ago
T
Architectural Project Manager
TransLink
Vancouver, BC · Greater Vancouver, BC
- $91,840 to $137,760 CAD / year
- Full-time
Minimum of six (6) years of progressively responsible experience in the planning, design, and delivery of transportation infrastructure projects, including project management and…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Vancouver, BC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Toronto, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 11 mins ago
WI
Senior Estimator
WSP in Canada
Ottawa, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 13 mins ago
M
Senior Manager, Assurance and Accounting
MNP
Montreal, QC · Laval, QC
- Full-time
Accountable for engagement planning and scheduling as well as project financials (i.e., budgets, WIPS, timely billing, collection, variance recognition)
Added 13 mins ago
M
Manager or Senior Manager, Cross Border Individual Tax
MNP
Montreal, QC
- Full-time
Accountable for engagement planning and scheduling as well as project financials (i.e. budgets, WIPS, timely billing, collection and variance recognition)
Added 13 mins ago
Project Manager
WSP
Medicine Hat, AB
…supports growing communities across Southern Alberta. As a Project Manager, you will lead meaningful municipal and land development projects, collaborate with multidisciplinary teams, and…
Added 13 mins ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
Relationship Building – As a project manager the Analyst, Client onboarding & Sales Support will lead and manage the transition effort while collaborating with the team identified to…
Added 13 mins ago
ED
Brand Program Manager (12-month contract) - EN 461
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Contract
- Remote
As part of the Marketing group, the Brand Marketing and Strategy team is seeking a Brand Manager. The Brand Manager will act as a program owner and lead the operational performance and…
Added 13 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Partnerships Senior manager/Manager will support the partnerships strategy, build credibility with senior decision-makers and coordinate with internal teams around shared objectives.…
Added 13 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Partnerships Senior manager/Manager will support the partnerships strategy, build credibility with senior decision-makers and coordinate with internal teams around shared objectives.…
Added 13 mins ago
T
Senior Account Coordinator (Paid Social)
Trevant
Remote, Canada
- Full-time
- Remote
Monitor campaign pacing, performance, and budgets to ensure delivery aligns with client goals and KPIs, and make informed optimization recommendations in partnership with managers
Added 13 mins ago
AL
Project Manager
Alfa Laval
Toronto, ON · Edmonton, AB · Calgary, AB · Scarborough
- Full-time
The Project Manager's primary focus will involve managing orders for the supply of Alfa Laval solutions to a wide range of applications and customers in Canada. The role will be responsible…
Added 13 mins ago
TM
Manager - Business Technology/Directeur, Système de gestion
The Maples Group (Financial Services)
Montreal, QC
- Full-time
Business Systems Project Delivery: ensuring on-time and on-budget delivery of the projects within the defined portfolio, and clearly communicating project status on a timely and periodic…
Added 13 mins ago
General Manager
Aecon
Calgary, AB
Reporting to the Vice President, ATW, the General Manager is responsible for the overall safety, leadership, operational performance, financial results, and strategic direction of the…
Added 27 mins ago
IF
Client Relationship Manager, Partnerships & Affinity Markets – Special Markets
iA Financial Group (Industrial Alliance)
Vancouver, BC
- Full-time
…creating value for clients and partners? As a Client Relationship Manager, Partnerships & Affinity Markets – Special Markets, you will support the national growth, retention, profitability,…
Added 28 mins ago
J
Senior Data Analyst
Jane
Remote, Canada
- Full-time
- Remote
Ability to take initiative and ownership, work independently, and drive projects from concept to delivery.

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

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Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

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