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Added 10 mins ago
TS
Institutional Equity Salestrader
TD Securities
Toronto, ON
- Full-time
The Equity Sales Trading team represents institutional clients on the equity marketplace via research, trade ideas, identifying new market trends, trade orders, risk management and…
Added 10 mins ago
AC
Assistant Store Manager - (Virgin Plus: Korean Speaking); North York M2N 5X2
Axcellent Communications Inc.
Toronto, ON · North York, ON
- Full-time
…hunt for a driven, bilingual (Korean/English) Assistant Store Manager to co-captain our Virgin Plus store in North York, M2N 5X2! If you know the telecom industry inside and out, love…
Added 10 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 10 mins ago
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Spécialiste en éclairage / Lighting Specialist-EN
Guillevin
Montreal, QC
- Full-time
Support territory and sales team needs while executing lighting plans developed in collaboration with the Lighting Sales Manager.
Added 10 mins ago
GH
Senior Marketing Manager
Gecko Hospitality - Canada
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Gecko Hospitality is recruiting a Senior Marketing Manager for a rapidly growing restaurant group. With restaurants across Canada, this is a fantastic opportunity for a marketing leader who…
Added 10 mins ago
T
Enterprise Account Executive
Terminal
Toronto, ON
- $260,000 to $300,000 CAD / year
- Full-time
…relationships have been founder-led throughout. We are now building a sales team dedicated to enterprise, and this role sits at the center of it. We are looking for sellers who can work…
Added 10 mins ago
B
Solutions Architect, EMEA
Baseten
Toronto, ON
- $145,000 to $290,000 USD / year
- Full-time
As a Solutions Architect at Baseten you will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable…
Added 10 mins ago
KB
Product Growth Marketing Manager, Lifecycle & GTM Systems
KidKare by MinuteMenu
Canada
- Full-time
…support these goals, we're looking for a Product Growth Marketing Manager, Lifecycle & GTM Systems to build and run the engine that turns our product value into pipeline, adoption, and…
Added 10 mins ago
T
Engagement Manager
TEKsystems
Ottawa, ON
- $70,900 to $106,300 CAD / year
- Full-time
The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Services (TGS) organization and responsible for managing one or more engagements or engagement…
Added 24 mins ago
J
Manager of Projects (MOP)
Jacobs
Ottawa, ON
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 24 mins ago
SP
Tour Sales Coordinator
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
Process all incoming phone and email inquiries and communicate them to the Tour and Travel Sales Manager and/or Reservations Manager accordingly.
Added 24 mins ago
BN
Infrastructure Business Development Manager
BYD North America
Toronto, ON
- Full-time
The Infrastructure Business Development Manager is responsible for supporting the planning, partner coordination, and execution of charging network expansion and infrastructure development…
Added 24 mins ago
PT
Business Development Manager
pH7 Technologies
Vancouver, BC
- Full-time
Approximately 8–10+ years of relevant experience in business development, commercial development, technical sales, project development or a related role within mining, minerals processing,…
Added 24 mins ago
OC
Rep., II - Bilingual Cust Supt - OCI
Olympus Corporation
Richmond Hill, ON
- Full-time
The Customer Service Representative – Sales Level II in addition to continuing to be responsible for the daily functions of a Customer Service – Sales Level I will also be responsible to…
Added 25 mins ago
FT Supervisor Produce - Belmont Market
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 39 mins ago
SI
Maintenance Licensed - Millwright
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Maintenance Manager, the Maintenance, Licensed Millwright is responsible for completing repairs, routine and preventive maintenance, troubleshooting of filling machines,…
Added 39 mins ago
TC
Assistant Store Manager Winners Homesense Summit Shopping Centre
TJX Canada – Winners, Marshalls, HomeSense
Kamloops, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 40 mins ago
SC
Sales Associate - Part Time
Staples Canada
Okotoks, AB
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 55 mins ago
C
Account Representative- Sales Training Program (Vancouver) October 2026
CDW
Vancouver, BC
- Full-time
…brands in the IT industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and…
Added 55 mins ago
TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 55 mins ago
TS
Administrative Assistant/Kettle Coordinator
The Salvation Army in Canada
Parksville, BC
- Part-time
In shortage of TS management staff assists TS Manager/Supervisor in completion and filing of weekly sales reports.
Added 55 mins ago
SL
Director, Digital Servicing
Sun Life Québec
Montreal, QC
- Full-time
3-5 years in director-level or senior manager role leading cross-functional teams
Added 55 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 55 mins ago
CA
Customer Service Representative (Part-Time)
Centurion Associates Inc
Waterloo, ON
- Part-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 55 mins ago
FT
Outside Sales - Territory Manager Quebec West
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Regional Sales Manager - East, the Territory Manager will have as main responsibilities market development, the coordination of sales with the customers and the internal…

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

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Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

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