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Added 6 mins ago
O
Environmental Specialist – Stack
Onterris
AB · Edmonton, AB
- Full-time
As an Environmental Field Technician - Stack, you’ll be responsible for collecting data and spending most of your time outdoors in a hard hat rather than in a cubicle. This role offers a…
Added 7 mins ago
Gestionnaire des services TI / IT Service Manager
mthree
Montreal, QC
Added 7 mins ago
Senior Specialist, Software Engineering (.Net)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Senior Specialist, Software Engineering (.Net Developer) position, where the next generations of software applications are being…
Added 7 mins ago
Bilingual Senior Specialist, Software Engineering (.Net)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Bilingual Senior Specialist, Software Engineering (.Net Developer) position, where the next generations of software applications…
Added 21 mins ago
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Senior Specialist Procurement Category
CN
Quebec, QC
- Full-time
…supplier relationships, and supports business partners across Engineering, Mechanical, Operations, Finance, and corporate functions. The role also coaches Procurement Specialists, promotes…
Added 21 mins ago
DI
Revenue Operations & Proposal Coordinator
Draganfly Inc.
Canada
- Full-time
…focus is on the sale of drone products and services, contract engineering & custom integration product development, and health monitoring products and…
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Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
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Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Montreal, QC
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Tech Transformation - Application Network Engineer
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Assess east-west and north-south traffic flows across data centers, cloud environments, and third-party connectivity.
Added 33 mins ago
GS
Artificial Intelligence Engineer
Gala Solutions
Montreal, QC
- Contract
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Added 33 mins ago
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Gestionnaire des services TI / IT Service Manager
mthree
Montreal, QC
- Full-time
Added 35 mins ago
CG
Quality Control Inspector
Calian Group
Saskatoon, SK
- Full-time
We are looking for a Quality Assurance and Compliance Specialist to ensure products, assemblies, processes, and quality systems meet customer, contractual, regulatory, and internal quality…
Added 52 mins ago
MU
Web Application Specialist
McGill University
Canada
- Full-time
Under the supervision of the Data Team Lead, the Web Application Specialist will implement and maintain client-side and server-side applications, extending the tools and technologies…
Added 52 mins ago
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Senior Bidding specialist / Spécialiste Sénior en soumission
Guillevin
Montreal, QC
- Full-time
Added 1 hour ago
HM
Environmental & Occupational Health and Safety Specialist
Hyundai Mobis (Mobis Parts Canada)
Markham, ON
- $70,000 to $100,000 CAD / year
- Full-time
Environmental & Occupational Health and Safety Specialist serves as primary to support safe, healthy, and environmentally responsible operations across our parts distribution centres,…
Added 1 hour ago
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Bilingual Sr Auto Claims Specialist
Zurich Canada
Montreal, QC
- Full-time
Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer…
Added 1 hour ago
ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer…
Added 1 hour ago
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Facilities Management Senior Specialist - Canada(591283)
CEVA Logistics
Mississauga, ON
- Full-time
The Facilities Management Sr. Specialist provides area-level oversight and governance for facilities service delivery across the assigned portfolio, ensuring consistent, compliant, and…
Added 1 hour ago
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Senior Google Cloud Data Engineer
CGI
Halifax, NS
- Full-time
We are seeking a Senior Google Cloud Data Specialist to design, build, and optimize scalable data solutions on Google Cloud Platform (GCP).
Added 1 hour ago
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Automation Specialist - SCADA / MES
Phoenix Search Group Inc.
Toronto, ON · Etobicoke, ON
- $85,000 to $100,000 CAD / year
- Full-time
The Industrial Automation Specialist will administer and maintain AVEVA SCADA and MES platforms, own all
Added 1 hour ago
MN
Senior Procurement Specialist
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Ottawa, ON
- Full-time
…Networks and Vivotek hardware (SSS LOB). The Senior Procurement Specialist builds and manages a world‑class supply base, leads supplier and contract manufacturer commercial negotiations,…
Added 1 hour ago
ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Calgary, AB
- Full-time
Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer…
Added 1 hour ago
MN
Senior Procurement Specialist
March Networks
Remote, Canada
- Full-time
- Remote
…Networks and Vivotek hardware (SSS LOB). The Senior Procurement Specialist builds and manages a world‑class supply base, leads supplier and contract manufacturer commercial negotiations,…
Added 1 hour ago
E
Automation Specialist
Ecolab
Calgary, AB · CAN-Calgary Office Liquid Lab
- Full-time
CoolIT, An Ecolab Company, a leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers is seeking a talented Automation Specialist who will…
Added 1 hour ago
UM
Senior Software Tester
Ultra Maritime
Dartmouth, NS
- Full-time
As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an…

Solink

Technical Account Support Specialist

Remote, Canada

Remote

$65,129 to $81,411 CAD / year · Full-time

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Job details

Pay: $65,129 to $81,411 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 5, 2026

Original job description

Technical Account Support Specialist

Level: P2
Location: Remote | Canada
Reports To: William Shirk, Manager, Support
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Technical Account Support Specialist, you will be the primary technical contact for escalated cases, helping resolve software and hardware issues efficiently. You'll collaborate with sales, customer success, product, and technical teams to ensure client requirements are met.

You'll be actively involved in client meetings and communications to review technical issues and gather feedback, manage escalations, and track project progress. You'll contribute to expanding client relationships and improving service delivery for our customers.

What You’ll Do

Be the Technical Bridge: Serve as the primary technical contact for customer support and deployment, assisting in handling technical issues related to client accounts.
Resolve with Confidence: Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer-facing platforms.
Keep Systems Running Smoothly: Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
Partner Across Teams: Work closely with sales, customer success, product and technical teams to understand client requirements and ensure successful delivery of technical services.
Drive Projects Forward: Develop and maintain project plans, timelines, and budgets.
Measure What Matters: Track and report on project progress and status.
Lead Meaningful Client Conversations: Participate in client meetings to review technical issues, gather feedback, and identify opportunities for improvement.
Strengthen Customer Relationships: Collaborate with cross-functional teams including sales, engineering, and product management to identify opportunities to expand client relationships.
Own Escalation Management: Manage escalations and coordinate with internal teams to resolve client issues.
Stay Ahead of the Curve: Maintain up-to-date knowledge of industry trends, technologies, and best practices. Proactively minimize escalated situations through identifying trends, knowledge gaps and process gaps.

What You Bring

Must-Have:

Relevant Education: You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience.
Customer-Facing Technical Experience: You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
Technical Depth and Curiosity: You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking.
Tool-Savviness and Efficiency: You have proficiency in CRM software and other industry-related IT tools.
Clear and Confident Communication: You have excellent communication, presentation, and interpersonal skills.
Adaptability and Organization: You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
Proactive Problem Prevention: Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively.
Project Management & Reporting Expertise: You have strong project management skills, with the ability to manage multiple tasks, reporting and projects simultaneously.

Security Requirements

Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.

Compensation

The salary range for this role is $65,129 - $81,411

We determine compensation based on the experience, skills, and impact you bring to the role.

For this position, we are hiring within the P2 range. Candidates in this range will demonstrate developing expectations

Our Values

We do things the Solink way:

Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words - they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

Intro call with our Talent Team
Take-home typing test
Interview with the Hiring Manager & cross-functional team members
Reference Checks
Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

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More about this job

Responsibilities

The specialist serves as the primary technical contact for escalated cases, managing software and hardware issues while collaborating with cross-functional teams. They are responsible for tracking project progress, leading client meetings, and proactively identifying opportunities to improve service delivery.

Requirements

Candidates must possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 1-3 years of experience in technical account management or customer support. Strong technical knowledge of hardware, software, and networking is required, as well as the ability to work legally in Canada.

Skills

Technical account management
Customer support
Hardware troubleshooting
Software troubleshooting
Networking
CRM software
Project management
Communication
Presentation skills
Escalation management
Data analysis
Infrastructure management
Problem solving
Client relations

Benefits

Health insurance
Dental insurance
Health spending account
Wellness support
Equity
Flexible work

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

William Shirk

Keywords

Technical Account Support
Hardware
Software
Networking
CRM
Project Management
Infrastructure
Escalation Management
Customer Success
Video Security
Cloud-based platform
Technical Support
Client-facing
Data-driven
Operational efficiency
Reporting
IT tools
Security

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