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Solis Optics

Optical Associate

Victoria, BC, V8Z 0B9, Canada

The expected starting compensation for this position is between $19.62 to $19.96 hourly, considering factors like experience, skills, and qualifications. · Full-time

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Job details

Pay: The expected starting compensation for this position is between $19.62 to $19.96 hourly, considering factors like experience, skills, and qualifications.
Job type: Full-time
Working hours: 30-40 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

We’re hiring to fill a current vacancy, join our team at Optiks International - Victoria - Uptown - partners of solis optics, as an Optical Associate!

Step into a role where you'll deliver exceptional customer experiences in a fun, supportive, dynamic, and rewarding environment. Join us in making a meaningful impact on people's lives - one frame at a time.

This position is a full-time role working 30-40 hours per week. Our location is open Monday to Saturday.

What You'll Do

Greet and welcome customers, manage customer check-in and check-out
Engage with customers in person, by phone, and via email
Coordinate appointments, prepare prescription printouts
Educate customers on eyewear options tailored to their lifestyle, ensuring optimal value and quality
Guide customers in selecting eyewear that combines style with optimal vision
Support frame and facial measurements alongside an Optician, ensuring proper fit and positioning of new eyewear
Assist with contact lens orders
Manage billing and payments for patients, insurers and other third parties
Deliver exceptional customer service to ensure a positive customer experience
Support store operations by performing additional duties as required

 What You Bring

Previous experience in a customer-facing role, preferably within a retail environment
Previous optical experience is considered an asset
Ability to multi-task and thrive in a fast-paced environment
Proficiency with technology and computers, including MS Office Suite
Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences
A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

How You'll Benefit

Competitive wages and benefits with exceptional optical coverage
Rapid and ongoing growth, providing a consistently challenging and rewarding environment
A workplace culture that fosters collaboration and teamwork
Continuous training and development opportunities to support your career growth

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $19.62 to $19.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.

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More about this job

Responsibilities

The Optical Associate will greet customers, manage appointments, and assist with the selection and fitting of eyewear. They are also responsible for handling billing, payments, and supporting general store operations.

Requirements

Candidates should have previous experience in a customer-facing or retail environment, with optical experience considered an asset. Proficiency in technology and strong communication skills are required to thrive in this fast-paced role.

Skills

Customer service
Retail sales
Communication
Interpersonal skills
Multi-tasking
MS Office Suite
Appointment coordination
Billing
Eyewear fitting
Contact lens ordering

Benefits

Competitive wages
Optical coverage
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Optical Associate
Retail
Customer Service
Eyewear
Optician support
Billing
MS Office
Appointment management
Contact lenses
Patient care
Sales
Retail operations

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