Customer Service Lead

Company Description Solmar Development Corp is a family-owned and operated organization that has been creating communities across the Greater Toronto Area for over 36 years. The company focuses on thoughtfully planned neighborhoods, including family homes, condominium communities, business parks, and commercial developments. Solmar blends cutting-edge innovation with timeless design, delivering projects that prioritize quality, comfort, and long-term value. Luxury is central to Solmar’s vision, and team members contribute to building distinctive communities for a brighter tomorrow. Working at Solmar offers the opportunity to be part of a passionate, experienced team shaping the future of residential and commercial spaces.

Role Description the Customer Service role at Solmar Development Corp is a full-time, on-site position based in Mississauga. In this role, the team member will be responsible for the transition of a unit from construction to Customer Care to prepare the unit for QC, PDI and occupancy. They will manage a team of customer service support team and staff for a smooth transition to residents. respond to customer inquiries via phone, email, and in person, providing clear information about homes, communities, and services. Daily responsibilities include resolving customer issues, managing follow-ups of warranty letters, documenting interactions, and maintaining accurate records in company systems. The role also involves coordinating with internal teams to address service requests, supporting residents and buyers throughout the ownership journey, and ensuring that the customer experience reflects Solmar’s standards of professionalism and care. This position requires consistent on-site presence to support walk-in visitors, scheduled appointments, and customer needs.

Qualifications

Must have worked in high-rise and has completed 1+ buildings from construction to technical audits

• Strong Customer Service and Customer Support skills to handle inquiries and resolve issues efficiently.
• Ability to enhance Customer Satisfaction and Customer Experience through clear communication and reliable follow-up.
• Excellent verbal and written communication skills in English.
• Attention to detail and strong organizational abilities for managing records and documentation.
• Comfort working on-site (Safety equipment required) in Mississauga and collaborating in a team-oriented environment.
• Proficiency with common office software (e.g., email, NEWSTAR spreadsheets).
• Prior experience with Tarion, real estate, construction, or property management customer service is required.
• High school diploma required; post-secondary education in business, administration, or a related field is an asset.