Jobs in Canada

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Added 2 mins ago
VC
Program Support Assistant
Vancouver Coastal Health
Vancouver, BC
- Full-time
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…
Added 2 mins ago
SH
Home Care Attendant
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.
Added 2 mins ago
SC
ERP Project Communication & Change Manager (70309725)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and…
Added 2 mins ago
SC
Analyste Senior, livraison de services aux clients bilingue (70309755)
Sodexo Canada Ltd
Montreal, QC
- Full-time
Mode de travail : À temps plein, en présentiel (5 jours par semaine)
Added 2 mins ago
SA
Service Manager
Steele Auto Group
Dieppe, NB
- Full-time
Atlantic Mazda is looking for a Service Manager to join our team in Moncton, New Brunswick! You will lead the day-to-day operations of the service department, support and motivate the team,…
Added 2 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 2 mins ago
A
Civil Technologist/Designer
AECOM
Mississauga, ON · Markham, Ontario
- $75,000 to $85,000 CAD / year
- Full-time
Valid Ontario driver's licence and willingness to travel to project sites as required.
Added 2 mins ago
A
Bellperson
AccorHotel
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 2 mins ago
AP
Pest Technician - We'll Train! (Base Salary, Commission & Bonus included)
Abell Pest Control
ON · Chatham, ON
- Full-time
Commission on new business and bonus on service work completed
Added 2 mins ago
Detailer (T&T Honda)
Go Auto
Calgary, AB
Must possess a valid Class 5 driver's license
Added 2 mins ago
SC
Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales
Service Corporation International
Rosemère, QC
- Full-time
…préarrangements. Le Conseiller en préarrangements funéraires offre un service personnalisé et est le point de contact principal avec les familles, et joue aussi un rôle essentiel pour…
Added 2 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Oshawa, ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 2 mins ago
Furnishing Apprentice - Edmonton
WestJet Group
Edmonton, AB
Working knowledge of the aircraft maintenance manuals, component maintenance manuals, illustrated parts catalogue aircraft applicability and service bulletin is an asset.
Added 16 mins ago
AC
Applications Specialist
AXYZ CNC Routers
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Added 16 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 16 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
London, ON
- Full-time
…products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive…
Added 16 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Kitchener, ON
- Full-time
…dentaires professionnels, avec plus d'un siècle d'innovation et de service à l'industrie dentaire et aux patients du monde entier. Dentsply Sirona développe, fabrique et commercialise une…
Added 16 mins ago
S
Equipment Operator – Pipeline/Facility Abandonment and Pipeline Repairs
SUMMIT
Brooks, AB
- Full-time
Benefit if experienced excavating in close proximity to in service pipelines
Added 16 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Hamilton, ON
- Full-time
…dentaires professionnels, avec plus d'un siècle d'innovation et de service à l'industrie dentaire et aux patients du monde entier. Dentsply Sirona développe, fabrique et commercialise une…
Added 16 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
London, ON
- Full-time
…dentaires professionnels, avec plus d'un siècle d'innovation et de service à l'industrie dentaire et aux patients du monde entier. Dentsply Sirona développe, fabrique et commercialise une…
Added 16 mins ago
E
Engagement Manager, Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
You'll act as the primary driver of engagement success: building alignment across complex customer stakeholder groups, guiding high-stakes implementation and workflow decisions, and…
Added 16 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
Hamilton, ON
- Full-time
…products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive…
Added 16 mins ago
O
Vehicle Inspection Manager
OPENLANE
Brampton, ON
- $90,000 to $100,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly
Added 16 mins ago
B
Property Tax Administrator
BGIS
Mississauga, ON
- Full-time
Implement tools and processes to continuously improve on the quality of service offered to the clients; provide information to BGIS Regional and National teams for lease and landlord…
Added 16 mins ago
E
Deployment Strategist, Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
You'll act as the primary driver of engagement success: building alignment across complex customer stakeholder groups, guiding high-stakes implementation and workflow decisions, and…

Solutions 2 GO Inc.

Senior Client Success Specialist | Canada & U.S.

Brampton, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 4+ years of experience in order management, client support or key account support, preferably within B2B wireless, retail or consumer electronics
Posting language: English
Posted: Nov 10, 2026

Original job description

Solutions 2 GO Inc.

Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Bring Your Leadership Game to Solutions 2 GO!

Senior Client Success Specialist

The Senior Client Success Specialist serves as the primary operational contact for key US accounts, connecting customers with Sales, Product, Planning and Logistics to ensure accurate and timely order fulfillment. This role manages the full order lifecycle, including account setup, pricing validation, delivery coordination, returns and credits, and serves as the escalation point for complex customer issues. The Specialist also supports key account programs, vendor-managed inventory and collaborative planning, monitors order trends, and drives process improvements to strengthen customer service and support business growth.

Duties & Responsibilities

Serve as the senior point of contact for key US accounts and the escalation point for complex order and delivery issues.
Manage the full order lifecycle, from order entry through delivery, proactively identifying and resolving issues to ensure accurate and timely fulfillment.
Set up and configure new US client accounts, ensuring account information and customer requirements are accurately captured.
Validate customer-specific pricing before orders are released.
Manage return merchandise authorizations (RMAs) and credits for US clients.
Monitor deliveries and collaborate with warehouse teams, logistics providers and freight partners to resolve shipping issues.
Coordinate delivery appointments and purchase orders for key account programs.
Manage vendor-managed inventory (VMI) pull requests and maintain the associated quality control platform.
Lead collaborative planning, forecasting and replenishment (CPFR) discussions with key accounts, communicating changes in order trends to the Planning team.
Prepare sales reports and provide ongoing operational support to the US Sales team.
Document procedures and recommend process improvements to strengthen service delivery and support business growth.
Provide guidance to teammates and backup support for B2C and Canadian B2B operations

Skills & Qualifications

4+ years of experience in order management, client support or key account support, preferably within B2B wireless, retail or consumer electronics
Post-secondary diploma or degree in Business Administration, Supply Chain Management or a related field, or an equivalent combination of education and relevant experience
Strong understanding of the end-to-end order-to-cash process, including order processing, pricing validation, returns, credits and delivery coordination
Proficiency with ERP systems and Microsoft Excel; NetSuite experience is an asset
Experience supporting large accounts and managing vendor-managed inventory (VMI) and collaborative planning, forecasting and replenishment (CPFR) programs
Strong communication and problem-solving skills, with the ability to engage confidently across organizational levels and remain composed when resolving complex issues
Ability to work independently, exercise sound judgment and provide guidance to less experienced teammates
Experience with electronic data interchange (EDI) or retailer portals, and bilingual proficiency in English and French, are assets

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca

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More about this job

Responsibilities

Serve as the senior operational contact for key U.S. accounts, managing the order lifecycle and resolving complex order, delivery, return, and credit issues. Support account programs, VMI and CPFR activities, sales reporting, teammate guidance, and process improvements in coordination with internal teams and external partners.

Requirements

Requires at least four years of experience in order management, client support, or key account support, along with a post-secondary diploma or degree in business, supply chain, or a related field, or equivalent experience. Candidates should understand the order-to-cash process and have ERP and Excel proficiency; NetSuite, VMI/CPFR, EDI or retailer portal experience, and English-French bilingual proficiency are assets.

Skills

Order Management
Client Support
Key Account Support
Order-to-Cash Process
Pricing Validation
Returns and Credits Management
Delivery Coordination
Vendor-Managed Inventory
Collaborative Planning, Forecasting and Replenishment
ERP Systems
Microsoft Excel
Sales Reporting
Problem-Solving
Process Improvement
Electronic Data Interchange
Retailer Portals

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order-to-Cash
Account Setup
Pricing Validation
Order Fulfillment
Returns
Credits
Delivery Coordination
Return Merchandise Authorization
Vendor-Managed Inventory
Collaborative Planning, Forecasting and Replenishment
ERP Systems
NetSuite
Microsoft Excel
Electronic Data Interchange
Retailer Portals
Sales Reporting
Forecasting
Replenishment
Logistics
Freight Partners
Purchase Orders
Quality Control
Process Improvement
B2B
Consumer Electronics

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Work requirements

Jobs in Canada