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Added 13 mins ago
BB
Accounts Receivable Specialist
Bosch Building Technologies
Vancouver, BC
- $47,000 to $55,000 CAD / year
- Full-time
Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts and ensuring the timely collection of outstanding invoices. This role handles payment…
Added 28 mins ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Join us to work with the largest customers in their industries. You will get the opportunity to build creative solutions for them tackle the business challenges that stand in the way of…
Added 28 mins ago
CC
Specialist, Corporate Security
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal…
Added 28 mins ago
EC
Automotive Consumer Affairs Specialist - Tier 3 (On-Site)
Enigma Corporation
Chatham-Kent, ON · Chatham, ON
- Full-time
Join a world-class team in Chatham, ON, as a Automotive Consumer Affairs Specialist! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences…
Added 28 mins ago
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FIRST IMPRESSIONS REPRESENTATIVE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Human Resources Specialist.
Added 28 mins ago
NS
Client Experience Specialist/ Customer Service Representative
National Seating & Mobility
Kamloops, BC
- Full-time
…comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada - and we are looking for a Client Experience Specialist to be an important part of that…
Added 43 mins ago
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IT Asset & Hardware Fulfillment Specialist - CA
MPOYNT
Toronto, ON
- Full-time
MPOYNT helps organizations simplify and scale endpoint management through innovative technology solutions and managed services. We are building a high-performing Hardware Fulfillment team…
Added 58 mins ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
Proactively address customer concerns by coordinating solutions, managing follow-up activities, and ensuring issues are resolved effectively.
Added 58 mins ago
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Account Executive - Canada
Cisco
Calgary, AB
- Full-time
…that consistently delivers profitable growth. We serve the customer lifecycle by connecting customers with transformative solutions to drive business value and efficiency. Here, you’ll find…
Added 1 hour ago
BG
Precision Ag Specialist_CA
Brandt Group of Companies
Saskatoon, SK
- Full-time
The Precision Agriculture Specialist is responsible for executing precision ag strategies at the field level, driving technology adoption, supporting data services, and training store…
Added 1 hour ago
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E2E French Fry Applications Specialist
FPS Food Process Solutions Corporation
Charlottetown, PE
- Full-time
…collaborative team member to join our team as a French Fry Applications Specialist/Associate. In this exciting and fast-paced role, you will provide sales and application support for French…
Added 1 hour ago
CC
Specialist, Retention - Hybrid
Cogeco Connexion
Hamilton, ON
- Full-time
The Retention Specialist position is a hybrid role based out of our Burlington, ON office working remotely with 2 in-office days per month (subject to change in accordance with Cogeco’s…
Added 1 hour ago
CC
Specialist, Retention - Hybrid
Cogeco Connexion
Burlington, ON
- Full-time
The Retention Specialist position is a hybrid role based out of our Burlington, ON office working remotely with 2 in-office days per month (subject to change in accordance with Cogeco’s…
Added 1 hour ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 1 hour ago
CC
Specialist, Sales
Cogeco Connexion
Burlington, ON
- Full-time
In accordance with established procedures, policies and available tools, the Sales Specialist is responsible for handling inbound and outbound calls in a timely and professional manner. The…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 1 hour ago
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Banking Advisor - Brampton & Mississauga (Bilingual: Mandarin, Cantonese, Arabic, Tagalog)
RBC
Brampton, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
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Evergreen Client/Banking Advisor
RBC
Cochrane, AB
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
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Client Engagement Associate [Hourly]
CIBC
Edmonton, AB
- Part-time
…digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you'll assist with transactions, complete sales of…
Added 1 hour ago
FI
Accounts Receivable Specialist
Formations Inc
AB · Edmonton, AB
- Full-time
Formations Inc. is looking for a detail-oriented and organized Accounts Receivable Specialist to join our Finance team. Reporting to the Director of Finance, you will be responsible for…
Added 1 hour ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works independently, as part of a detached team, to ensure the safe, effective and efficient use of the…
Added 1 hour ago
UO
Employer Relations Specialist, Haskayne School of Business
University of Calgary
Calgary, AB
- Volunteer
The Haskayne School of Business is currently seeking a Full-time Limited Term Employer Relations Specialist for approximately 12 months.
Added 1 hour ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $90,000 CAD / year
- Full-time
On behalf of our client, SWIM is seeking a new Senior Payroll Specialist. This new employee will report directly into the Senior Manager, Accounting & Finance and will work alongside other…
Added 1 hour ago
Simulation Technician, Academic Health Science
University of Saskatchewan
Saskatoon, SK
…role helps foster an environment of collaboration, excellent customer service, and efficient day-to-day operations to meet the educational and research needs of various health science…
Added 2 hours ago
SG
Junior Technical Support Specialist
SOLV4EX Group
Richmond, BC
- Full-time
Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable,…

SOLV4EX Group

Junior Technical Support Specialist

Richmond, BC, V6V 2Z8, Canada

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of DES. This customer-facing role delivers Level 1 (L1) support: creating and triaging support tickets, guiding customers through basic troubleshooting, confirming that enough information has been collected to diagnose an issue, and resolving documented issues using the DES knowledge base.

The ideal candidate brings customer-facing experience, a strong electrical inclination, and a willingness to learn. Formal electrical training is not required but considered an asset. The Junior Technical Support Representative works closely with Senior Technical Support Representatives and the Technical Service Manager, and takes on Level 2 (L2) cases as product knowledge and troubleshooting skills develop.

Compensation reviews and advancement toward a Senior Technical Support Representative role are based on demonstrated competency with L2 cases; the more L2 cases resolved independently and to DES standards, the closer the role moves to the Senior level.

Top Role Responsibilities:

Serve as the first point of contact for technical inquiries from customers, installers, distributors, and ASPs via phone, email, and ticketing systems; create a HubSpot support ticket for every inquiry and assign the correct support level category.
Assess each inquiry to confirm the product, application, and symptoms, identify any safety concerns, and determine whether the issue is a simple inquiry (L1) or a complex issue requiring advanced support (L2).
Guide customers through documented troubleshooting steps for installation questions, configuration guidance, basic communication errors, and minor system alarms, using DES troubleshooting SOPs and the DES knowledge base.
Assist Authorized Service Providers with troubleshooting, take over L1 cases from ASPs when required, and confirm that the information provided is sufficient to move the case forward.
Request and collect the information required to diagnose an issue, including photos, serial numbers, voltage and other system readings, and BMS or system logs, and evaluate whether it is complete and usable before the case progresses.
Take a first attempt at L2 cases with guidance from Senior Technical Support Representatives and resolve them where possible.
Escalate to L2 when an issue cannot be resolved after documented troubleshooting, a safety concern is present, a part replacement or RMA evaluation is required, the issue involves firmware, communication anomalies, or persistent faults, a repeat or systemic issue is suspected, or the customer requests escalation; prepare a clear problem summary with all diagnostic steps, logs, measurements, photos, and customer communication attached before handoff.
Accurately log every customer interaction, troubleshooting step, and resolution in HubSpot in accordance with DES documentation standards.
Deliver timely, clear, and professional communication, setting expectations while the case is at L1 and ensuring a smooth transition when the case moves to L2.
Help customers and installers understand the correct installation, configuration, and operation of DES products, and direct them to the appropriate manuals, installation guides, and knowledge base resources.
Gather the product, purchase, and system information required for warranty and RMA requests, and route them for evaluation.
Maintain familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates; complete assigned DES product and service training.
Work with Senior Technical Support Representatives and the Technical Service Manager; share recurring customer questions, knowledge base gaps, and unclear product documentation.
Follow DES troubleshooting SOPs, the Customer Interaction Conduct Policy, the Ticket Ownership Policy, and DES safety and lithium handling guidelines in all customer interactions.

Must-Have Professional Skills & Personal Characteristics:

Experience in a customer-facing role, with the ability to communicate clearly with customers and understand what they are describing.
Strong electrical inclination and a demonstrated ability and willingness to learn technical systems.
Understanding of basic electrical concepts, including voltage, current and series and parallel configurations.
Ability to triage inquiries, distinguishing simple issues that can be resolved at L1 from complex issues that require L2 support.
Effective written and verbal communication skills, including explaining technical steps to non-technical customers.
Experience using Microsoft Office (e.g., Excel, Word, Teams).

Nice-to-Have Professional Skills & Personal Characteristics:

Technical diploma or certificate in electrical, electronics, or a related field.
Hands-on electrical work or troubleshooting experience.
Exposure to the lithium battery, solar, RV/marine, or power electronics industries.
Familiarity with lithium battery fundamentals or battery management systems (BMS).
Familiarity with communication protocols (i.e., CAN bus, Modbus, RS485).
Experience using CRM or service ticketing systems (e.g., HubSpot, NetSuite).
Highly organized and detail-oriented, with the ability to manage a high volume of inquiries.
Bilingual in English/French or English/Spanish.

Compensation & Benefits:

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Vacation: Entitled to two (2) weeks of paid vacation per calendar year.
Benefits: This role includes standard company benefits, including health, dental, and vision insurance, paid time off, and other applicable employee programs

Location:

Hybrid position (minimum 3 days per week in the Richmond, BC and/or Langley, BC office/lab). Candidates must be located in the Lower Mainland. Occasional travel may be required.

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More about this job

Responsibilities

The Junior Technical Support Specialist serves as the primary point of contact for technical inquiries, triaging support tickets and guiding customers through basic troubleshooting. They are responsible for documenting interactions, escalating complex issues to senior staff, and maintaining accurate records within the company's CRM system.

Requirements

Candidates should possess strong customer-facing experience and a solid understanding of basic electrical concepts, though formal training is not required. Proficiency in Microsoft Office and the ability to effectively communicate technical information to non-technical users are essential.

Skills

Technical support
Customer service
Troubleshooting
Electrical concepts
HubSpot
CRM
Communication
Data logging
BMS
Energy storage systems
Problem solving
Documentation
Microsoft Office
Triage
Safety compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Annual performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Lithium Batteries
Solar Energy
Energy Storage
HubSpot
BMS
Troubleshooting
Electrical Systems
Customer Service
CRM
Inverters
Firmware
CAN bus
Modbus
RS485
RMA
Warranty
Technical Documentation
SOP
Safety Guidelines

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