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Added 1 hour ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
Eaton’s Electrical sector is currently seeking a Power System Automation Specialist. This position can be based at one of our listed Eaton location in Ontario, Quebec or Nova Scotia and…
Added 4 hours ago
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Power Infrastructure & Geotechnical Engineering Leader
Arup
Calgary, AB
- Full-time
…infrastructure, while providing opportunities to contribute specialist structural, foundation, civil, and geotechnical expertise to Arup projects across a broad range of…
Added 4 hours ago
MEP Technical Manager - Scarborough Subway Extension (STC)
Aecon
Toronto, ON · Scarborough, ON
Lead project-side coordination of mechanical, electrical, plumbing (MEP), fire and life safety, and associated building systems, prioritizing construction delivery from design through…
Added 4 hours ago
MC
Senior Test Engineering Specialist (36135)
Myticas Consulting
Gatineau, QC
- Full-time
B.Sc. in Electrical, Computer, or Systems Engineering and a minimum of one year of relevant satellite communications experience.
Added 4 hours ago
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Mechanical Fitter - Maroochydore
Unitywater
Sunshine Coast, BC
- Full-time
…Unitywater’s assets. This includes assisting the Mechanical and Electrical Unit Leaders by proactively implementing processes, procedures and systems in the delivery of maintenance work on…
Added 4 hours ago
SG
Junior Technical Support Specialist
SOLV4EX Group
Richmond, BC
- Full-time
The ideal candidate brings customer-facing experience, a strong electrical inclination, and a willingness to learn. Formal electrical training is not required but considered an asset. The…
Added 5 hours ago
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Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
This role focuses on coordinating and delivering electrical BIM/VDC models and installation drawings for complex, large-scale construction projects. The Intermediate/Experienced Electrical…
Added 5 hours ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
Reports To: Underground Electrical General Supervisor
Added 6 hours ago
SO
Journeyman Heavy Duty Mechanic
Sundown Oilfield Services Ltd.
Grande Prairie, AB
- Full-time
Company Description Sundown Oilfield Services Ltd. is a locally focused oilfield specialist serving the Peace Country since 2003, with operations across Northern Alberta and British…
Added 6 hours ago
CG
Robotics Specialist
Cullerton Group
ON · Ontario, Canada
- Other
Diagnose and resolve robotic, electrical, and automation-related issues
Added 6 hours ago
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DERMS and Flexibility Solutions Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…to join our Product team as a DERMS & Flexibility Solutions Specialist. This is an exciting opportunity to help shape the future of distributed energy resource management and support the…
Added 6 hours ago
NC
Maintenance Specialist
Nortem Cladding, Architectural solutions
Vaughan, ON
- Full-time
Role Description The Maintenance Specialist is a full-time, on-site role based in Vaughan, ON. This position is Operate industrial vacuum cleaners to remove scraps, dirt, heavy debris and…
Added 7 hours ago
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Electrical Engineering Specialist I
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Join us as an Electrical Engineering Specialist I and contribute to the development of low-voltage electrical systems that support critical industrial operations across a wide range of…
Added 7 hours ago
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Design Systems Application Engineer [14443]
MEDA Engineering & Technical Services
Windsor, ON
- $37 to $41 CAD / hour
- Full-time
Represents CE in managing the “lessons learned” document for the program and ensure that TS (Technical Specialist) receive those updates on a timely manner to update the EBPs accordingly
Added 8 hours ago
JE
PLC Co-Op Student - Winter 2027
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
As a member of the Maintenance team, the PLC COOP reports to the PLC Specialist. The PLC COOP is responsible for designing control systems for new machines, troubleshooting and/or modifying…
Added 9 hours ago
LN
Corporate Mechanical Maintenance Specialist
Logic NDT Solutions
Calgary, AB
- Full-time
The Corporate Mechanical Maintenance Specialist functions as a portfolio-wide Reliability and Asset Manager, shifting our multi-entity operations from reactive repairs to proactive asset…
Added 9 hours ago
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MEP Project Manager
GagaMuller
Kamloops, BC
- Full-time
The MEP Project Manager will play a key role in coordinating and managing the delivery of Mechanical, Electrical, and Public Health systems throughout the project lifecycle.
Added 9 hours ago
IO
Inspection Specialist
Imperial Oil
Nanticoke, ON
- Full-time
Bachelor's degree in Computer Science or Electrical / Software Engineering, or equivalent.
Added 9 hours ago
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MEP Project Manager
GagaMuller
Merritt, BC
- Full-time
The MEP Project Manager will play a key role in coordinating and managing the delivery of Mechanical, Electrical, and Public Health systems throughout the project lifecycle.
Added 10 hours ago
AC
Compressor Technical Support Specialist
Atlas Copco
Calgary, AB
- Full-time
As our newest Technical Support Specialist, you will be responsible for providing day-to-day support to the field organization by solving technical problems and providing effective training…
Added 10 hours ago
AC
Compressor Technical Support Specialist
Atlas Copco
AB · Edmonton, AB
- Full-time
As our newest Technical Support Specialist, you will be responsible for providing day-to-day support to the field organization by solving technical problems and providing effective training…
Added 10 hours ago
Inspection Specialist
ExxonMobil
Nanticoke, ON
Bachelor's degree in Computer Science or Electrical / Software Engineering, or equivalent.
Added 11 hours ago
Applications Engineering Specialist
Siemens
Saskatoon, SK
The Applications Engineering Specialist works directly with Siemens EDA’s customers to help grow the adoption and use of Siemens’s Solido software in their circuit design and verification…
Added 11 hours ago
EC
AV Specialist
Emily Carr University of Art and Design
Vancouver, BC
- $38.22 to $40.9 CAD / hour
- Temporary
The Audio-Visual (AV) Specialist provides comprehensive tier 2 - 3 AV system support across the University. The Audio-Visual Specialist oversees system and device management, tier 2…
Added 11 hours ago
Quotations Specialist
Hubbell Incorporated
Edmonton, AB
The Quotations Specialist position is responsible day to day quotation requirements and active collaboration with internal and external stakeholders.

SOLV4EX Group

Junior Technical Support Specialist

Richmond, BC, V6V 2Z8, Canada

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of DES. This customer-facing role delivers Level 1 (L1) support: creating and triaging support tickets, guiding customers through basic troubleshooting, confirming that enough information has been collected to diagnose an issue, and resolving documented issues using the DES knowledge base.

The ideal candidate brings customer-facing experience, a strong electrical inclination, and a willingness to learn. Formal electrical training is not required but considered an asset. The Junior Technical Support Representative works closely with Senior Technical Support Representatives and the Technical Service Manager, and takes on Level 2 (L2) cases as product knowledge and troubleshooting skills develop.

Compensation reviews and advancement toward a Senior Technical Support Representative role are based on demonstrated competency with L2 cases; the more L2 cases resolved independently and to DES standards, the closer the role moves to the Senior level.

Top Role Responsibilities:

Serve as the first point of contact for technical inquiries from customers, installers, distributors, and ASPs via phone, email, and ticketing systems; create a HubSpot support ticket for every inquiry and assign the correct support level category.
Assess each inquiry to confirm the product, application, and symptoms, identify any safety concerns, and determine whether the issue is a simple inquiry (L1) or a complex issue requiring advanced support (L2).
Guide customers through documented troubleshooting steps for installation questions, configuration guidance, basic communication errors, and minor system alarms, using DES troubleshooting SOPs and the DES knowledge base.
Assist Authorized Service Providers with troubleshooting, take over L1 cases from ASPs when required, and confirm that the information provided is sufficient to move the case forward.
Request and collect the information required to diagnose an issue, including photos, serial numbers, voltage and other system readings, and BMS or system logs, and evaluate whether it is complete and usable before the case progresses.
Take a first attempt at L2 cases with guidance from Senior Technical Support Representatives and resolve them where possible.
Escalate to L2 when an issue cannot be resolved after documented troubleshooting, a safety concern is present, a part replacement or RMA evaluation is required, the issue involves firmware, communication anomalies, or persistent faults, a repeat or systemic issue is suspected, or the customer requests escalation; prepare a clear problem summary with all diagnostic steps, logs, measurements, photos, and customer communication attached before handoff.
Accurately log every customer interaction, troubleshooting step, and resolution in HubSpot in accordance with DES documentation standards.
Deliver timely, clear, and professional communication, setting expectations while the case is at L1 and ensuring a smooth transition when the case moves to L2.
Help customers and installers understand the correct installation, configuration, and operation of DES products, and direct them to the appropriate manuals, installation guides, and knowledge base resources.
Gather the product, purchase, and system information required for warranty and RMA requests, and route them for evaluation.
Maintain familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates; complete assigned DES product and service training.
Work with Senior Technical Support Representatives and the Technical Service Manager; share recurring customer questions, knowledge base gaps, and unclear product documentation.
Follow DES troubleshooting SOPs, the Customer Interaction Conduct Policy, the Ticket Ownership Policy, and DES safety and lithium handling guidelines in all customer interactions.

Must-Have Professional Skills & Personal Characteristics:

Experience in a customer-facing role, with the ability to communicate clearly with customers and understand what they are describing.
Strong electrical inclination and a demonstrated ability and willingness to learn technical systems.
Understanding of basic electrical concepts, including voltage, current and series and parallel configurations.
Ability to triage inquiries, distinguishing simple issues that can be resolved at L1 from complex issues that require L2 support.
Effective written and verbal communication skills, including explaining technical steps to non-technical customers.
Experience using Microsoft Office (e.g., Excel, Word, Teams).

Nice-to-Have Professional Skills & Personal Characteristics:

Technical diploma or certificate in electrical, electronics, or a related field.
Hands-on electrical work or troubleshooting experience.
Exposure to the lithium battery, solar, RV/marine, or power electronics industries.
Familiarity with lithium battery fundamentals or battery management systems (BMS).
Familiarity with communication protocols (i.e., CAN bus, Modbus, RS485).
Experience using CRM or service ticketing systems (e.g., HubSpot, NetSuite).
Highly organized and detail-oriented, with the ability to manage a high volume of inquiries.
Bilingual in English/French or English/Spanish.

Compensation & Benefits:

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Vacation: Entitled to two (2) weeks of paid vacation per calendar year.
Benefits: This role includes standard company benefits, including health, dental, and vision insurance, paid time off, and other applicable employee programs

Location:

Hybrid position (minimum 3 days per week in the Richmond, BC and/or Langley, BC office/lab). Candidates must be located in the Lower Mainland. Occasional travel may be required.

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More about this job

Responsibilities

The Junior Technical Support Specialist serves as the primary point of contact for technical inquiries, triaging support tickets and guiding customers through basic troubleshooting. They are responsible for documenting interactions, escalating complex issues to senior staff, and maintaining accurate records within the company's CRM system.

Requirements

Candidates should possess strong customer-facing experience and a solid understanding of basic electrical concepts, though formal training is not required. Proficiency in Microsoft Office and the ability to effectively communicate technical information to non-technical users are essential.

Skills

Technical support
Customer service
Troubleshooting
Electrical concepts
HubSpot
CRM
Communication
Data logging
BMS
Energy storage systems
Problem solving
Documentation
Microsoft Office
Triage
Safety compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Annual performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Lithium Batteries
Solar Energy
Energy Storage
HubSpot
BMS
Troubleshooting
Electrical Systems
Customer Service
CRM
Inverters
Firmware
CAN bus
Modbus
RS485
RMA
Warranty
Technical Documentation
SOP
Safety Guidelines

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