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Added 1 min ago
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Reception Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 1 min ago
W
Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
…procurement and contracting plans, protects cost, schedule and service outcomes, and ensures equipment, materials, services and supplier information are available when required to support…
Added 16 mins ago
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Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 16 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
A leader in private medicine in Quebec, the Lacroix Medical Group comprises three rapidly growing divisions:
Added 16 mins ago
AF
Everyday Banking Advisor - Calgary Stephen Avenue
ATB Financial
Calgary, AB
- Full-time
Leadership is in our DNA at ATB, reflecting our commitment to developing world-class leaders who can truly thrive. Our Leader DNA model sets the standard for how we lead people, drive…
Added 16 mins ago
S
Industrial Maintenance Technician (Electromechanic) - Weekend Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 16 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 16 mins ago
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Retail Brand Experience Key Holder-Pacific Centre
Bath & Body Works
Vancouver, BC
- $21.25 USD / hour
- Part-time
Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or…
Added 16 mins ago
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Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…this role requires a credible, principled, and forward-looking leader who combines sound judgment with strong relationship-building skills, thrives in complex environments, and is committed…
Added 16 mins ago
EM
Maintenance Technician
Edon Management
Stony Plain, AB
- Full-time
With nearly 30 years of experience, Edon is a leader in Alberta's commercial property management industry. We manage over 26 million sq. ft. of real estate across 80+ municipalities,…
Added 16 mins ago
MI
Communication Coordinator
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
- Full-time
Our work is technical. Our impact is everywhere. And behind it all are the people, ideas and innovations that make McAsphalt a leader in our industry.
Added 17 mins ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 17 mins ago
Senior Customer Experience Associate - Saint-Laurent and Prince-Arthur, Mtl, QC - 22.5 hours/week
Scotiabank
Montreal, QC
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 17 mins ago
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Personal Banker - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
Calgary, AB · AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 17 mins ago
T
Canadian Commercial Banking Associate
TD
AB
- Full-time
…well as the specific products they are responsible to sell and service. They have keen insight into all their clients – their industry, products, finances and markets. Better business…
Added 17 mins ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…programs. Reporting to the Vice President, Human Resources, this leader will have the opportunity to influence enterprise-wide strategy, strengthen our employee value proposition, and…
Added 32 mins ago
CH
Business Service Clerk - Mail & Shipping
CBRE HV
Vancouver, BC
- $55,000 to $62,000 CAD / year
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 32 mins ago
CH
Mobile Technician
CBRE HV
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 32 mins ago
CH
Property Management Assistant. - Operations
CBRE HV
Calgary, AB
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 32 mins ago
TT
Project Engineer (Laval)
trane technologies
Laval, QC · Longueuil, QC
- Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 32 mins ago
CC
Retail Shift Leader
Canna Cabana
Mississauga, ON · Millcreek, Mississauga, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 45 mins ago
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Senior Director, Transaction Management
CBRE
Toronto, ON
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 45 mins ago
A
Production Manager - ACX AutoLux
AutoCanada
Montreal, QC
- Other
Fournir un encadrement constructif, des commentaires et communiquer les objectifs et les attentes du service de manière à favoriser la réussite des membres de l’équipe.
Added 45 mins ago
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Supervisor Mechanical Locomotive
CPKC
Golden, BC
- Full-time
…strong safety-first culture. The ideal candidate is a confident leader who communicates effectively, inspires teamwork, and holds themselves and others accountable for delivering…
Added 45 mins ago
SH
Retail Sales Associate
Sunglass Hut
Regina, SK
- Part-time
Sunglass Hut, a global leader in the sale of premium sunglasses, has partnered with Cabela’s, the leading national retailer of outdoor gear and apparel known for its immersive retail…

SOLV4EX Group

Junior Technical Support Specialist

Richmond, BC, V6V 2Z8, Canada

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of DES. This customer-facing role delivers Level 1 (L1) support: creating and triaging support tickets, guiding customers through basic troubleshooting, confirming that enough information has been collected to diagnose an issue, and resolving documented issues using the DES knowledge base.

The ideal candidate brings customer-facing experience, a strong electrical inclination, and a willingness to learn. Formal electrical training is not required but considered an asset. The Junior Technical Support Representative works closely with Senior Technical Support Representatives and the Technical Service Manager, and takes on Level 2 (L2) cases as product knowledge and troubleshooting skills develop.

Compensation reviews and advancement toward a Senior Technical Support Representative role are based on demonstrated competency with L2 cases; the more L2 cases resolved independently and to DES standards, the closer the role moves to the Senior level.

Top Role Responsibilities:

Serve as the first point of contact for technical inquiries from customers, installers, distributors, and ASPs via phone, email, and ticketing systems; create a HubSpot support ticket for every inquiry and assign the correct support level category.
Assess each inquiry to confirm the product, application, and symptoms, identify any safety concerns, and determine whether the issue is a simple inquiry (L1) or a complex issue requiring advanced support (L2).
Guide customers through documented troubleshooting steps for installation questions, configuration guidance, basic communication errors, and minor system alarms, using DES troubleshooting SOPs and the DES knowledge base.
Assist Authorized Service Providers with troubleshooting, take over L1 cases from ASPs when required, and confirm that the information provided is sufficient to move the case forward.
Request and collect the information required to diagnose an issue, including photos, serial numbers, voltage and other system readings, and BMS or system logs, and evaluate whether it is complete and usable before the case progresses.
Take a first attempt at L2 cases with guidance from Senior Technical Support Representatives and resolve them where possible.
Escalate to L2 when an issue cannot be resolved after documented troubleshooting, a safety concern is present, a part replacement or RMA evaluation is required, the issue involves firmware, communication anomalies, or persistent faults, a repeat or systemic issue is suspected, or the customer requests escalation; prepare a clear problem summary with all diagnostic steps, logs, measurements, photos, and customer communication attached before handoff.
Accurately log every customer interaction, troubleshooting step, and resolution in HubSpot in accordance with DES documentation standards.
Deliver timely, clear, and professional communication, setting expectations while the case is at L1 and ensuring a smooth transition when the case moves to L2.
Help customers and installers understand the correct installation, configuration, and operation of DES products, and direct them to the appropriate manuals, installation guides, and knowledge base resources.
Gather the product, purchase, and system information required for warranty and RMA requests, and route them for evaluation.
Maintain familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates; complete assigned DES product and service training.
Work with Senior Technical Support Representatives and the Technical Service Manager; share recurring customer questions, knowledge base gaps, and unclear product documentation.
Follow DES troubleshooting SOPs, the Customer Interaction Conduct Policy, the Ticket Ownership Policy, and DES safety and lithium handling guidelines in all customer interactions.

Must-Have Professional Skills & Personal Characteristics:

Experience in a customer-facing role, with the ability to communicate clearly with customers and understand what they are describing.
Strong electrical inclination and a demonstrated ability and willingness to learn technical systems.
Understanding of basic electrical concepts, including voltage, current and series and parallel configurations.
Ability to triage inquiries, distinguishing simple issues that can be resolved at L1 from complex issues that require L2 support.
Effective written and verbal communication skills, including explaining technical steps to non-technical customers.
Experience using Microsoft Office (e.g., Excel, Word, Teams).

Nice-to-Have Professional Skills & Personal Characteristics:

Technical diploma or certificate in electrical, electronics, or a related field.
Hands-on electrical work or troubleshooting experience.
Exposure to the lithium battery, solar, RV/marine, or power electronics industries.
Familiarity with lithium battery fundamentals or battery management systems (BMS).
Familiarity with communication protocols (i.e., CAN bus, Modbus, RS485).
Experience using CRM or service ticketing systems (e.g., HubSpot, NetSuite).
Highly organized and detail-oriented, with the ability to manage a high volume of inquiries.
Bilingual in English/French or English/Spanish.

Compensation & Benefits:

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Vacation: Entitled to two (2) weeks of paid vacation per calendar year.
Benefits: This role includes standard company benefits, including health, dental, and vision insurance, paid time off, and other applicable employee programs

Location:

Hybrid position (minimum 3 days per week in the Richmond, BC and/or Langley, BC office/lab). Candidates must be located in the Lower Mainland. Occasional travel may be required.

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More about this job

Responsibilities

The Junior Technical Support Specialist serves as the primary point of contact for technical inquiries, triaging support tickets and guiding customers through basic troubleshooting. They are responsible for documenting interactions, escalating complex issues to senior staff, and maintaining accurate records within the company's CRM system.

Requirements

Candidates should possess strong customer-facing experience and a solid understanding of basic electrical concepts, though formal training is not required. Proficiency in Microsoft Office and the ability to effectively communicate technical information to non-technical users are essential.

Skills

Technical support
Customer service
Troubleshooting
Electrical concepts
HubSpot
CRM
Communication
Data logging
BMS
Energy storage systems
Problem solving
Documentation
Microsoft Office
Triage
Safety compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Annual performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Lithium Batteries
Solar Energy
Energy Storage
HubSpot
BMS
Troubleshooting
Electrical Systems
Customer Service
CRM
Inverters
Firmware
CAN bus
Modbus
RS485
RMA
Warranty
Technical Documentation
SOP
Safety Guidelines

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