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Added 11 mins ago
NC
Inside Sales Representative
Noble Corporation
Brantford, ON
- Full-time
The role of the Inside Sales Representative will be responsible for maintaining and growing Noble’s customer base by utilizing professional service and selling skills to identify customer…
Added 11 mins ago
AL
Experienced Technical Business Analyst - Data Support
Acturis Limited
Victoria, BC
- Full-time
Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in…
Added 41 mins ago
Customer Service Representative
Government of New Brunswick
Perth-Andover, NB
Service New Brunswick is seeking an individual to join the Perth Andover team as a Customer Service Representative.
Added 41 mins ago
DB
Inside Sales Representative
Doman Building Materials Group Ltd
Saskatoon, SK
- Full-time
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. The…
Added 1 hour ago
Counter Sales Representative, Plumbing and Heating Products, Oakville
Independent Mechanical Supply Inc.
Oakville, ON
…We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines but a background in…
Added 1 hour ago
AR
Technical Service Specialist (Paint)
Accu-staff Resource Systems Enterprises LTD
NS · Nova Scotia, Canada
- Full-time
We have an exciting opportunity for a Technical Service Representative with paint and coating experience for Atlantic Canada.
Added 1 hour ago
DB
Inside Sales Representative
Doman Building Materials Group
Saskatoon, SK
- Full-time
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. The…
Added 1 hour ago
Senior Business Analyst
Halton Region
Oakville, ON
Lead and translate business and technical requirements into clear vendor evaluation criteria as part of the procurement process (Request for Information, Request for Proposals, Request for…
Added 1 hour ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 1 hour ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 1 hour ago
GI
Outside Sales Representative
Guillevin International
London, ON · Brogan - London
- Full-time
Technical knowledge of safety products, equipment, and services is an asset.
Added 1 hour ago
A
Privacy Operations Specialist
Aviso
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 1 hour ago
UI
Sales Development Specialist
UAP Inc.
Fredericton, NB
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 2 hours ago
UI
Sales Development Specialist
UAP Inc.
Fredericton, NB
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 2 hours ago
EG
Concrete Lab/Field Technician
Egis Group
Vaughan, ON
- $19 to $25 CAD / hour
- Full-time
Are you ambitious and looking to make the right move in your career? Now is the perfect time to join Egis. We are now over 21,000 engineers, architects, scientists and planners across the…
Added 3 hours ago
WT
Inside Sales Representative
Woodgrove Technologies Inc.
Toronto, ON · North York, ON
- Full-time
…We are looking for like-minded individuals that want to be part of a transformational…
Added 8 hours ago
BW
Respiratory Therapy Educator, NICU Leadership - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…providing information based on theory/practice, assessing clinical/technical skills. The RT Educator, NICU/PICU is a knowledge translator and change agent who is accountable for promoting…
Added 9 hours ago
SE
Technical Sales Representative - Contractor
Schneider Electric
Moncton, NB
- Full-time
As a Technical Sales Representative, you will manage a portfolio of contractors across the Atlantic territory. Through regular field interactions, you will develop trusted relationships,…
Added 11 hours ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
The Spare Parts Specialist supports service sales on spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service…
Added 11 hours ago
A
IS Principal Developer Analyst – SAP ABAP
ABB
Milton, ON
- Full-time
…efficiency and innovation. In this role, you will play a key part in designing complex ABAP programs, optimizing performance, and ensuring seamless integration of SAP…
Added 14 hours ago
TS
Business Development Representative - Microsoft Cloud Software (SAAS) | Représentant du développement des affaires - Logiciels Cloud Microsoft (SAAS)
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
- Full-time
Build your career in cloud technology and business development with TD SYNNEX. As a Business Development Representative supporting Microsoft Cloud Software (SaaS), you’ll work directly with…
Added 15 hours ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Added 15 hours ago
BB
Seasonal Retail Associate
Best Buy Canada
Pembina, MB
- Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 15 hours ago
NS
Client Experience Specialist/ Customer Service Representative
National Seating & Mobility
Kamloops, BC
- Full-time
Customer service experience, preferably with technical products, equipment or services.
Added 17 hours ago
SG
Junior Technical Support Specialist
SOLV4EX Group
Richmond, BC
- Full-time
The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of…

SOLV4EX Group

Junior Technical Support Specialist

Richmond, BC, V6V 2Z8, Canada

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of DES. This customer-facing role delivers Level 1 (L1) support: creating and triaging support tickets, guiding customers through basic troubleshooting, confirming that enough information has been collected to diagnose an issue, and resolving documented issues using the DES knowledge base.

The ideal candidate brings customer-facing experience, a strong electrical inclination, and a willingness to learn. Formal electrical training is not required but considered an asset. The Junior Technical Support Representative works closely with Senior Technical Support Representatives and the Technical Service Manager, and takes on Level 2 (L2) cases as product knowledge and troubleshooting skills develop.

Compensation reviews and advancement toward a Senior Technical Support Representative role are based on demonstrated competency with L2 cases; the more L2 cases resolved independently and to DES standards, the closer the role moves to the Senior level.

Top Role Responsibilities:

Serve as the first point of contact for technical inquiries from customers, installers, distributors, and ASPs via phone, email, and ticketing systems; create a HubSpot support ticket for every inquiry and assign the correct support level category.
Assess each inquiry to confirm the product, application, and symptoms, identify any safety concerns, and determine whether the issue is a simple inquiry (L1) or a complex issue requiring advanced support (L2).
Guide customers through documented troubleshooting steps for installation questions, configuration guidance, basic communication errors, and minor system alarms, using DES troubleshooting SOPs and the DES knowledge base.
Assist Authorized Service Providers with troubleshooting, take over L1 cases from ASPs when required, and confirm that the information provided is sufficient to move the case forward.
Request and collect the information required to diagnose an issue, including photos, serial numbers, voltage and other system readings, and BMS or system logs, and evaluate whether it is complete and usable before the case progresses.
Take a first attempt at L2 cases with guidance from Senior Technical Support Representatives and resolve them where possible.
Escalate to L2 when an issue cannot be resolved after documented troubleshooting, a safety concern is present, a part replacement or RMA evaluation is required, the issue involves firmware, communication anomalies, or persistent faults, a repeat or systemic issue is suspected, or the customer requests escalation; prepare a clear problem summary with all diagnostic steps, logs, measurements, photos, and customer communication attached before handoff.
Accurately log every customer interaction, troubleshooting step, and resolution in HubSpot in accordance with DES documentation standards.
Deliver timely, clear, and professional communication, setting expectations while the case is at L1 and ensuring a smooth transition when the case moves to L2.
Help customers and installers understand the correct installation, configuration, and operation of DES products, and direct them to the appropriate manuals, installation guides, and knowledge base resources.
Gather the product, purchase, and system information required for warranty and RMA requests, and route them for evaluation.
Maintain familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates; complete assigned DES product and service training.
Work with Senior Technical Support Representatives and the Technical Service Manager; share recurring customer questions, knowledge base gaps, and unclear product documentation.
Follow DES troubleshooting SOPs, the Customer Interaction Conduct Policy, the Ticket Ownership Policy, and DES safety and lithium handling guidelines in all customer interactions.

Must-Have Professional Skills & Personal Characteristics:

Experience in a customer-facing role, with the ability to communicate clearly with customers and understand what they are describing.
Strong electrical inclination and a demonstrated ability and willingness to learn technical systems.
Understanding of basic electrical concepts, including voltage, current and series and parallel configurations.
Ability to triage inquiries, distinguishing simple issues that can be resolved at L1 from complex issues that require L2 support.
Effective written and verbal communication skills, including explaining technical steps to non-technical customers.
Experience using Microsoft Office (e.g., Excel, Word, Teams).

Nice-to-Have Professional Skills & Personal Characteristics:

Technical diploma or certificate in electrical, electronics, or a related field.
Hands-on electrical work or troubleshooting experience.
Exposure to the lithium battery, solar, RV/marine, or power electronics industries.
Familiarity with lithium battery fundamentals or battery management systems (BMS).
Familiarity with communication protocols (i.e., CAN bus, Modbus, RS485).
Experience using CRM or service ticketing systems (e.g., HubSpot, NetSuite).
Highly organized and detail-oriented, with the ability to manage a high volume of inquiries.
Bilingual in English/French or English/Spanish.

Compensation & Benefits:

Salary Range: $60,000 - $66,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Vacation: Entitled to two (2) weeks of paid vacation per calendar year.
Benefits: This role includes standard company benefits, including health, dental, and vision insurance, paid time off, and other applicable employee programs

Location:

Hybrid position (minimum 3 days per week in the Richmond, BC and/or Langley, BC office/lab). Candidates must be located in the Lower Mainland. Occasional travel may be required.

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More about this job

Responsibilities

The Junior Technical Support Specialist serves as the primary point of contact for technical inquiries, triaging support tickets and guiding customers through basic troubleshooting. They are responsible for documenting interactions, escalating complex issues to senior staff, and maintaining accurate records within the company's CRM system.

Requirements

Candidates should possess strong customer-facing experience and a solid understanding of basic electrical concepts, though formal training is not required. Proficiency in Microsoft Office and the ability to effectively communicate technical information to non-technical users are essential.

Skills

Technical support
Customer service
Troubleshooting
Electrical concepts
HubSpot
CRM
Communication
Data logging
BMS
Energy storage systems
Problem solving
Documentation
Microsoft Office
Triage
Safety compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Annual performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Lithium Batteries
Solar Energy
Energy Storage
HubSpot
BMS
Troubleshooting
Electrical Systems
Customer Service
CRM
Inverters
Firmware
CAN bus
Modbus
RS485
RMA
Warranty
Technical Documentation
SOP
Safety Guidelines

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