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Added 2 months ago
Production Supervisor - Rocher
Ferrero
Brantford, ON
Able to work with minimal supervision in a rotating shift environment
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DW
Customer Service Representative
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Calgary, AB
- Full-time
Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service
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AT
Territory Sales Representative
AY Talent
Vancouver, BC · Greater Vancouver, BC
- Full-time
Job Title: Territory Sales Representative - 2 required
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Patient Care Representative
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Orangeville, ON
- Full-time
Must have excellent telephone etiquette
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Sales Representative / Representant de vente - Atholville
The Linq Agency
Atholville, NB
Support setup and breakdown of promotional events or displays
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D
Control, Risk and Compliance Analyst
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- Full-time
…oversight and prevention. You analyze issues and situations. You support the professionals in your unit and help prepare opinions and implementation plans in accordance with your…
Added 1 month ago
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Bilingual (English & French speaking) Customer Care Representative
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Guelph, ON
- Full-time
The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a…
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Customer Care Representative
Agricorp
Guelph, ON
- Full-time
The Customer Care Representative (CCR) role provides critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR, you…
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Customer Service Representative / Inside Sales
Hercules SLR
Edmonton, AB
- Full-time
We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Continental Chain & Rigging branch located in Edmonton, AB. Our ideal candidate will…
Added 1 month ago
SG
Senior Technical Support Representative
SOLV4EX Group
Richmond, BC
- Full-time
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote
Added 2 months ago
BR
Full Time Field Service/Install Representative
Brewers Retail Inc
Toronto, ON
- $20.77 to $31.15 CAD / hour
- Full-time
Must have completed High School and/or GED equivalent
Added 1 month ago
DE
Senior Technical Support Representative
Discover Energy Systems
Richmond, BC
- Full-time
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote
Added 1 month ago
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Retail Sales Representative
Acosta
Vancouver, BC
- Part-time
Must have a valid driver's license and exclusive access to a vehicle · Must have a computer/laptop and printer/scanner with home internet
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Advisor IG Wealth Connect (Prairies)
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
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Service Sales Representative - First Aid and Safety
Cintas
Barrie, ON
Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and…
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Inside Sales Representative – Guelph, ON Canada
Connect Tech Inc.
Guelph, ON
- Full-time
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Retail Sales Representative
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Quebec, QC
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Added 1 month ago
A
Retail Sales Representative
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Must have a valid driver's license and exclusive access to a vehicle · Must have a computer/laptop and printer/scanner with home internet
Added 1 month ago
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Retail Sales Representative
Acosta
Kingston, ON
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Added 1 month ago
VC
Senior Manager, Facilities Maintenance and Operations
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Richmond, BC
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- Full-time
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Added 1 month ago
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Trauma-Informed Family Support Coordinator
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- Full-time
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Added 1 month ago
T
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TP
Toronto, ON
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SOLV4EX Group

Senior Technical Support Representative

Richmond, BC, V6V 2Z8, Canada

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications. · Full-time

Apply on solv4ex.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

DES is seeking a Senior Technical Support Representative to deliver exceptional technical assistance to customers, distributors, and installers of DES, a provider of state-of-the-art lithium energy storage products. This customer-facing role is responsible for diagnosing and resolving product issues, processing warranty requests, and ensuring a world-class post-sales support experience.

The ideal candidate brings deep hands-on knowledge of lithium battery systems, power electronics, and energy storage applications, combined with strong communication skills and a customer-first mindset. The Senior Technical Support Representative will work with customers and DES Engineering, Product, and Operations teams to ensure fast and effective issue resolution, accurate documentation, and continuous product improvement feedback.

Key Role Responsibilities:

Customer Technical Assistance – Provide front-line technical support via phone, email, and ticketing systems to distributors, installers, and OEM partners, assisting in commissioning, diagnosing, and resolving product, configuration, or performance issues.
Case Escalation & Root Cause Analysis – Manage complex or recurring service cases, escalating to the Technical Service Manager or Engineering team with detailed analysis and supporting data.
Documentation & Reporting – Accurately log customer interactions, troubleshooting steps, and resolutions in HubSpot; generate RMA requests, warranty claims, and failure reports as needed.
Product Knowledge & System Expertise – Maintain expert-level familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates.
Customer Communication – Deliver timely, clear, and professional communication to customers throughout case handling, ensuring updates and expectations are managed effectively.
Training & Enablement – Support channel and customer education through product training sessions, installation best practices, and updates to service manuals and knowledge base materials. This may require travel for conducting training onsite.
Continuous Improvement – Provide structured feedback to Engineering, Product Management, and Quality teams to improve product reliability and service processes.
Team Collaboration – Assist junior Technical Support Representatives and contribute to service process improvement initiatives and SOP development.
Warranty Coordination – Evaluate warranty eligibility based on system data, guide customers through RMA procedures, and coordinate replacement logistics with operations.

Required Qualifications & Characteristics:

Technical diploma or degree in Electrical, Mechatronics, or related engineering field (Bachelor’s degree preferred).
Over 2 years of experience in technical support or field service roles within lithium battery, solar, or power electronics industries.
Over 2 years of experience in direct customer communication and interaction.
Proficiency with diagnostic tools, data logging software, and communication protocols (CANbus, Modbus, RS485).
Strong analytical, troubleshooting, and customer service skills with an ability to interpret and explain technical concepts clearly.
Experience using CRM or service ticketing systems (e.g., NetSuite, HubSpot,)
Experience using Microsoft office (e.g., Excel, Word, Teams) and basic data analysis skills (plotting/reading graphs)
Excellent written and verbal communication skills; bilingual in English/French or Spanish is an asset.
Highly organized and self-directed, with the ability to manage multiple priorities in a fast-paced environment.

Location

Candidates must be located in the Lower Mainland.
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote.

Compensation and Benefits:

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Benefits: Standard company benefits including health/dental coverage and paid time off.

Apply on solv4ex.bamboohr.com About employer

More about this job

Responsibilities

The Senior Technical Support Representative provides front-line technical assistance to customers and partners while managing complex service cases and warranty claims. They also collaborate with engineering and product teams to ensure effective issue resolution and continuous product improvement.

Requirements

Candidates must possess a technical diploma or degree in Electrical or Mechatronics engineering along with over two years of experience in technical support or field service. Proficiency in diagnostic tools, data logging software, and strong communication skills are essential for this role.

Skills

Technical support
Lithium battery systems
Power electronics
Energy storage
Troubleshooting
CANbus
Modbus
RS485
CRM
HubSpot
Data analysis
Customer service
Root cause analysis
Warranty management
Technical documentation

Benefits

Health coverage
Dental coverage
Paid time off
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Lithium battery
Solar energy
BMS
Inverters
Energy storage systems
Firmware
Technical support
Field service
CANbus
Modbus
RS485
CRM
HubSpot
NetSuite
Data analysis
RMA
Warranty
Engineering
Mechatronics
Electrical engineering
Troubleshooting
Customer service
SOP development
Product reliability
Quality assurance

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Work requirements

Jobs in Canada