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Added 1 month ago
H
Contract Manager
Hays
Sparwood, BC
- Contract
…administration, and compliance activities across materials, equipment, technology, and service categories. You will work closely with internal stakeholders and suppliers, you will help…
Added 1 month ago
Field and ABM Manager
Trolley
Montreal, QC
…from planning through execution, including budgets, vendors, logistics, audience acquisition, onsite coordination, and post-event…
Added 1 month ago
Field and ABM Manager
Trolley
Halifax, NS
…from planning through execution, including budgets, vendors, logistics, audience acquisition, onsite coordination, and post-event…
Added 1 month ago
Field and ABM Manager
Trolley
Toronto, ON
…from planning through execution, including budgets, vendors, logistics, audience acquisition, onsite coordination, and post-event…
Added 1 month ago
Consultant(e) Associate - SAP S/4HANA | Programme LGS-IBM 2027
Talents LGS
Montreal, QC
You will work alongside experienced consultants on SAP S/4HANA deployment, configuration, and support projects, rapidly developing your technical and functional skills.
Added 1 month ago
SG
Senior Technical Support Representative
SOLV4EX Group
Richmond, BC
- Full-time
DES is seeking a Senior Technical Support Representative to deliver exceptional technical assistance to customers, distributors, and installers of DES, a provider of state-of-the-art…
Added 1 month ago
JI
Gatehouse Associate
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In…
Added 1 month ago
C
Night Production Operator
CHEP
Moncton, NB
- Full-time
You’ll learn new ways of working, with automation and new technology that’ll help you get the job done – and work smarter. Your safety is our number one priority. The team will welcome and…
Added 1 month ago
B
Night Production Operator
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Moncton, NB
- Full-time
You’ll learn new ways of working, with automation and new technology that’ll help you get the job done – and work smarter. Your safety is our number one priority. The team will welcome and…
Added 1 month ago
BH
Intern - Customer Service Warehouse
BSH Home Appliances Corporation - North America
Mississauga, ON
- Full-time
The Customer Service - Spare Part Logistics Intern will be supporting administrative tasks in S4 Hana system, and providing operational assistance to external partners like distributors and…
Added 1 month ago
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Rite-Hite Ontario Sales Competition
Rite-Hite
Windsor, ON
- Part-time
You’ll step directly into the role of a Rite-Hite Sales Representative, selling a real industrial technology solution - Rite-Hite ONE, a digital platform that helps manufacturers monitor…
Added 1 month ago
BS
Technology Procurement Specialist
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Calgary, AB
- Full-time
…mitigate supplier risks, ensure contractual compliance, and support the organization's technology…
Added 1 month ago
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Senior Technical Support Representative
Discover Energy Systems
Richmond, BC
- Full-time
DES is seeking a Senior Technical Support Representative to deliver exceptional technical assistance to customers, distributors, and installers of DES, a provider of state-of-the-art…
Added 1 month ago
International Business Manager, Ingredients (405 TWM)
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Toronto, ON
…documentation, custom duties, Harmonized System (HS) codes, export logistics, global dairy market analysis, costing and pricing; technical documentation, packaging, labeling, functionality,…
Added 1 month ago
AC
Senior Oracle SCM Cloud Consultant
ArcLight Consulting
Remote, Canada
- $137,000 to $200,000 CAD / year
- Full-time
- Remote
…to help drive meaningful impact for clients through Oracle…
Added 1 month ago
AG
Construction Estimator
ATCO Group
AB · Calgary, AB
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…and internationally. We work in challenging environments and support government, defence, Indigenous, industrial, and commercial clients through disciplined project delivery, operational…
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Project Management II
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Supply Chain Logistics: Track supply chain risks and monitor specialized data center infrastructure and equipment scheduling to ensure seamless site status updates.
Added 1 month ago
AG
Automation Engineer
AGITO Global
Brantford, ON
- Full-time
…a strong track record in high-performance automation across logistics, warehousing, parcel and post, food and beverage, and manufacturing. Its strength lies in seamlessly integrating…
Added 1 month ago
SB
Technicien au service des outils / Tool Service Technician
Stanley Black & Decker, Inc.
Montreal, QC
- Full-time
Added 1 month ago
SC
Senior Specialist, People & Culture
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- Full-time
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Added 1 month ago
LG
International Business Manager, Ingredients (405 TWM)
Lactalis Group
Toronto, ON · Etobicoke, ON
- Full-time
…documentation, custom duties, Harmonized System (HS) codes, export logistics, global dairy market analysis, costing and pricing; technical documentation, packaging, labeling, functionality,…
Added 1 month ago
DT
Supply Chain Manager
Deep Trekker Inc.
Kitchener, ON
- $85,000 to $90,000 CAD / year
- Full-time
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Added 1 month ago
Pharmacy Operations Support Coordinator - Term
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Added 1 month ago
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Added 1 month ago
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SOLV4EX Group

Senior Technical Support Representative

Richmond, BC, V6V 2Z8, Canada

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

DES is seeking a Senior Technical Support Representative to deliver exceptional technical assistance to customers, distributors, and installers of DES, a provider of state-of-the-art lithium energy storage products. This customer-facing role is responsible for diagnosing and resolving product issues, processing warranty requests, and ensuring a world-class post-sales support experience.

The ideal candidate brings deep hands-on knowledge of lithium battery systems, power electronics, and energy storage applications, combined with strong communication skills and a customer-first mindset. The Senior Technical Support Representative will work with customers and DES Engineering, Product, and Operations teams to ensure fast and effective issue resolution, accurate documentation, and continuous product improvement feedback.

Key Role Responsibilities:

Customer Technical Assistance – Provide front-line technical support via phone, email, and ticketing systems to distributors, installers, and OEM partners, assisting in commissioning, diagnosing, and resolving product, configuration, or performance issues.
Case Escalation & Root Cause Analysis – Manage complex or recurring service cases, escalating to the Technical Service Manager or Engineering team with detailed analysis and supporting data.
Documentation & Reporting – Accurately log customer interactions, troubleshooting steps, and resolutions in HubSpot; generate RMA requests, warranty claims, and failure reports as needed.
Product Knowledge & System Expertise – Maintain expert-level familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates.
Customer Communication – Deliver timely, clear, and professional communication to customers throughout case handling, ensuring updates and expectations are managed effectively.
Training & Enablement – Support channel and customer education through product training sessions, installation best practices, and updates to service manuals and knowledge base materials. This may require travel for conducting training onsite.
Continuous Improvement – Provide structured feedback to Engineering, Product Management, and Quality teams to improve product reliability and service processes.
Team Collaboration – Assist junior Technical Support Representatives and contribute to service process improvement initiatives and SOP development.
Warranty Coordination – Evaluate warranty eligibility based on system data, guide customers through RMA procedures, and coordinate replacement logistics with operations.

Required Qualifications & Characteristics:

Technical diploma or degree in Electrical, Mechatronics, or related engineering field (Bachelor’s degree preferred).
Over 2 years of experience in technical support or field service roles within lithium battery, solar, or power electronics industries.
Over 2 years of experience in direct customer communication and interaction.
Proficiency with diagnostic tools, data logging software, and communication protocols (CANbus, Modbus, RS485).
Strong analytical, troubleshooting, and customer service skills with an ability to interpret and explain technical concepts clearly.
Experience using CRM or service ticketing systems (e.g., NetSuite, HubSpot,)
Experience using Microsoft office (e.g., Excel, Word, Teams) and basic data analysis skills (plotting/reading graphs)
Excellent written and verbal communication skills; bilingual in English/French or Spanish is an asset.
Highly organized and self-directed, with the ability to manage multiple priorities in a fast-paced environment.

Location

Candidates must be located in the Lower Mainland.
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote.

Compensation and Benefits:

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Benefits: Standard company benefits including health/dental coverage and paid time off.

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More about this job

Responsibilities

The Senior Technical Support Representative provides front-line technical assistance to customers and partners while managing complex service cases and warranty claims. They also collaborate with engineering and product teams to ensure effective issue resolution and continuous product improvement.

Requirements

Candidates must possess a technical diploma or degree in Electrical or Mechatronics engineering along with over two years of experience in technical support or field service. Proficiency in diagnostic tools, data logging software, and strong communication skills are essential for this role.

Skills

Technical support
Lithium battery systems
Power electronics
Energy storage
Troubleshooting
CANbus
Modbus
RS485
CRM
HubSpot
Data analysis
Customer service
Root cause analysis
Warranty management
Technical documentation

Benefits

Health coverage
Dental coverage
Paid time off
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Lithium battery
Solar energy
BMS
Inverters
Energy storage systems
Firmware
Technical support
Field service
CANbus
Modbus
RS485
CRM
HubSpot
NetSuite
Data analysis
RMA
Warranty
Engineering
Mechatronics
Electrical engineering
Troubleshooting
Customer service
SOP development
Product reliability
Quality assurance

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