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Added 1 hour ago
Licensed Plumber
Reliance Home Comfort
Burlington, ON
Provide general residential plumbing services to customers.
Added 2 hours ago
Job description: Sheet Metal and Roofing
Dominion Roofing and Sheet Metal Works
Toronto, ON · Greater Toronto Area, Canada
Full-time
Ability to find and complete repairs on commercial and residential roofs.
Added 4 hours ago
Construction Labourer
Carrington Communities
AB · Edmonton, AB
Full-time
Experience working on multi-family residential construction projects an asset.
Added 5 hours ago
Carpenter - Experienced
Paul Davis Restoration of Grande Prairie AB
Grande Prairie, AB
Full-time
As a Carpenter, you'll play a key role in restoring residential and commercial properties damaged by fire, water, storms, and other disasters. You'll work alongside Project Managers and…
Added 6 hours ago
Maintenance
Mainstreet Equity Corp
Surrey, BC
$23 to $25 CAD / hour
Full-time
…(TSX). Its business focus is on acquisition & upgrading of residential properties and managing its own portfolio of over 19,000 residential apartments in six major cities across…
Added 7 hours ago
Experienced Locksmith / Security Technician
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Full-time
Commercial, Residential and Institutional locksmithing
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Copywriter
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Toronto, ON · Etobicoke, ON
$75,000 to $80,000 CAD / year
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· Support the Creative Production team with copy for annual product catalogs across Residential, Commercial, and Natural Stone categories.
Added 8 hours ago
Electrician
JRG Electric Ltd.
Surrey, BC
Full-time
…solving problems. You’ll work across a variety of commercial, residential, service, and renovation projects, handling everything from new installations to troubleshooting and system…
Added 9 hours ago
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LUMI Renewables is a Calgary-based residential and commercial solar company serving homeowners and businesses across Alberta.
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Operations Technician
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The Operations Technician is responsible for maintaining residential buildings by completing maintenance and repair tasks in common areas and residents’ homes. This includes troubleshooting…
Added 10 hours ago
Gas fitter
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Full-time
…company specializing in heating and gas-fitting services for residential and commercial clients. The company is known for providing reliable installation, maintenance, and repair solutions…
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Pipe Surveyor, Civil
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Added 12 hours ago
Electrician
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Red Lake, ON
…diverse work environment. You will be responsible for the safe installation, repair and maintenance of electrical infrastructure across our surface operations. You will work with a vast…
Added 14 hours ago
Senior Technical Support Specialist
Tremco CPG Inc.
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Added 14 hours ago
Program Manager, Building Security Systems
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…the architectural and related Security Systems/Maintenance/Installation…
Added 14 hours ago
Job description: Sheet Metal and Roofing
Dominion Roofing and Sheet Metal Works
Toronto, ON · Greater Toronto Area, Canada
Full-time
Ability to find and complete repairs on commercial and residential roofs.
Added 15 hours ago
Journeyman Certified Electricians and Apprentices
Manufacturing Job Site
Whistler, BC
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Journeyman Certified Electricians and Apprentices
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Renovate electrical systems in residential and commercial structures
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carpenter
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Added 1 day ago
Manager of Finance and Administration
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Added 1 day ago
Job description: Sheet Metal and Roofing
Dominion Roofing and Sheet Metal Works
Toronto, ON · Greater Toronto Area, Canada
Full-time
Ability to find and complete repairs on commercial and residential roofs.
Added 1 day ago
Scaffold Lead Hand
A&K Scaffolding
BC · British Columbia, Canada
Full-time
A&K Scaffolding provides scaffold installation, rental, and sales for commercial and residential projects across Metro Vancouver. Our work includes system scaffolding, stair towers,…
Added 1 day ago
Labourer-Carpenter
Fero International Inc
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Closed listing

SOMFY Projects

Product Technical Support Agent

Mississauga, ON, Canada

Job type: Full-time
Closing date: Oct 15, 2026
Experience: 1-2 years of after-sales product technical support experience
Posting language: English
Posted: Sep 15, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Published by Tracy CHRISTMANN

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Mississauga
Full-time

Product Technical Support Agent

Mississauga
Full-time

Apply now

Company Description

INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.

Job Description

This is a product technical support role focused on diagnosing, troubleshooting, and supporting physical products, motors, controls, smart home integrations, and mobile applications. This is not an internal IT Help Desk, desktop support, network administration, cybersecurity, or system administration position.

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.

Technical support & internal product support by phone, emails, and web cases through Salesforce
Provide step-by-step instructions to fix technological issues
Access instruction manuals to help users utilize their software or hardware properly
Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
Accurately gather and record customer information, issues, and solutions using Salesforce and other software
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
Work with Technical Support manager to ensure and find solutions to more complex issues
Perform other duties assigned by the Technical Support Manager

Qualifications

Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
Proven experience with problem-solving skills to deliver the highest level of service excellence
1-2 years of after-sales product technical support experience
Ability to work both independently and as part of a best-in-class team
Self-motivated, ability to thrive in a fast-moving and constantly evolving environment
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
Ability to multitask, prioritize, and manage time effectively
Strong phone skills and active listening
Accept constructive criticism and customer feedback regarding their experience
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
Experience with CRM systems and practices (Salesforce, SAP)
College or Bachelor’s degree and/ or proven career path to excellence in customer support
Experience in a product technical support role.
Tech savvy (Android, IOS, Smart Home Technology)
Proficiency in Windows and Office 365 suite

Additional Information

9-hour work day (including 1 hour lunch)
Schedule: Must be available to work 11:00 a.m. – 8:00 p.m. EST.
Optional work from home on Monday and Friday after the initial training period
Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.
Gain expertise in innovative access control and automation technologies.
Opportunities for professional growth and training in a fast-evolving industry.
A collaborative and supportive work environment focused on technical excellence and customer satisfaction.
At Somfy, we care about our employees. We offer a comprehensive corporate benefits package, including a variety of health plan options. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

Apply now

About employer

More about this job

Responsibilities

Provide expert-level technical support for motorized products, controls, and smart home integrations via phone, email, and web cases. Diagnose and troubleshoot physical hardware and mobile applications while maintaining detailed records in Salesforce.

Requirements

Requires 1-2 years of after-sales product technical support experience and proficiency with smart home technology and Office 365. A college or bachelor's degree is preferred along with strong communication and organizational skills.

Skills

Technical Troubleshooting
Customer Support
Salesforce
Smart Home Technology
Problem Solving
Active Listening
Communication Skills
Time Management
Android
iOS
Windows
Office 365
CRM Systems
RS485
RS232
Zigbee

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k With Matching Program
Paid Time Off
Sick Time
Employee Fitness Program

Visa sponsorship

Not detected in the job text

Hiring contact

Tracy CHRISTMANN

Keywords

Automation
Smart Home
Salesforce
SAP
RS485
RS232
Zigbee
Android
iOS
Office 365
Technical Support
CRM
Motorization
Access Control
Troubleshooting
Customer Satisfaction
Home Automation
BFT
Somfy

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