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Added 13 mins ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
…troubleshooting processes to ensure physical resources match program needs (and to prevent technical and operational difficulties). Ensures administrative processes are carried out in a…
Added 13 mins ago
DT
Account Manager
Direct Travel
Canada
- Full-time
This role will work closely with the Canada West/Ontario Account Management team and report to the Senior Director of Account Management.
Added 13 mins ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
…Manufacturing, Commercial, and Corporate functions. Reporting to the Director, Talent Acquisition, you will strengthen how we attract, assess, and hire talent while building consistent,…
Added 28 mins ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
Reporting directly to the CEO, the Director will serve as a strategic advisor to senior leadership and play a pivotal role in shaping the institution's technology roadmap, enterprise…
Added 28 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 28 mins ago
FH
Administrative Assistant, Clinical Operations
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 28 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 28 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…and ensuring effective, consistent, and compliant HR service delivery. The position provides expert HR guidance, manages complex workplace and employment matters, oversees faculty and staff…
Added 28 mins ago
MU
Administrative Coordinator
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Under the direction of the Director, Global Engagement, provides administrative and logistical support to the unit’s operations. Supports the planning and delivery of events, international…
Added 43 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Utilities and Services, the Facilities Services and Trades Safety Supervisor provides leadership and coordination of Facilities Management trades operations,…
Added 43 mins ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Added 43 mins ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
…from home, wellness initiatives and an Employee Assistance Program. Our team feels a connection to their work, each other and the community we serve, and when you’re “at the office”, you…
Added 58 mins ago
RB
Associate Director, Operational Resilience
Royal Bank of Canada
Toronto, ON
- Full-time
The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience to join our First Line of Defense (1LOD) team and support the enterprise-wide…
Added 58 mins ago
RB
Director, Enterprise Integration Services – OneRBC: CNB Integration
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC's US CIO Technology Strategy and Architecture team as Director, Enterprise Integration Services for the OneRBC: CNB Integration program - a transformational, multi-year initiative…
Added 58 mins ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 1 hour ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
Security, continuity and policy: Own the information-security program with MNP Digital, including risk assessments, vulnerability testing, incident response and staff training. Maintain and…
Added 1 hour ago
UO
Senior Program Assistant, Medical Education – Division of Neonatology
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Ambulatory Care Building (BCCHA)
- $5,027 to $5,413 CAD / month
- Full-time
Reports jointly to the Director of the Fellowship Program and the Division Head. Receives operational direction from the Program Manager, Medical Education. The Business Manager, Division…
Added 1 hour ago
OP
District Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Sault Ste. Marie, ON
- $110,638 to $155,942 CAD / year
- Full-time
Sylvain Lévesque became the Regional Director for the Northeast Region in February 2021. Sylvain started his career with the ministry in Kirkland District as a Project Forester in 1990,…
Added 1 hour ago
C
Director, Insurance
CIBC
Toronto, ON
- Full-time
Strategy and planning – Contribute to long-term strategy for the business in collaboration with the Senior Director and other business leaders. Perform in-depth analysis for the purpose of…
Added 1 hour ago
Senior Advisor, Risk Management
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC
Reporting to the Director, Risk Management, the Senior Advisor, Risk Management will be responsible for identifying, assessing, and mitigating risks that could impact project delivery or…
Added 1 hour ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.
Added 1 hour ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
// Masabi is seeking an experienced Lead Program Manager to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America.…
Added 1 hour ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Evidence of connecting Enablement strategy to measurable business outcomes, not just program delivery.
Added 1 hour ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
The Senior Director, Redevelopment provides strategic leadership for UHN’s Master Plan and capital redevelopment initiatives across multiple sites, ensuring alignment with the…
Added 2 hours ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Evidence of connecting Enablement strategy to measurable business outcomes, not just program delivery.

Sonance Wealth Partners

Director of Digital Operations

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Toronto, Ontario | Hybrid
Employment: Full-time, permanent
Annual base salary: Starting at CAD 150,000
Reporting line: CEO, on an interim basis
Travel: Up to approximately 20% to partner offices
Vacancy: One existing vacancy

About the opportunity

We are hiring our first in-house technology leader to keep our systems reliable, secure and effective as we grow. This is a hands-on role. You will translate business needs into action, solve problems alongside advisors and staff, and hold managed service partners and vendors to a high standard. You will also lead practical AI adoption and develop policies for safe, compliant technology use.

Reporting to the CEO on an interim basis, you will have no direct reports at launch. The role offers a growth path to Head of Technology as Sonance adds partner firms.

What you will do

IT operations and managed services: Own the day-to-day relationship with MNP Digital, including service requests, escalations, invoice reviews and monthly service-level reviews. Oversee hardware, devices, networks, Teams calling and meeting-room technology, and provide hands-on technical support when needed.
Identity, single sign-on and portals: Lead Microsoft Entra ID single sign-on across core platforms, with multi-factor authentication. Support the client portal launch, resolve access issues, and manage joiner, mover and leaver processes and quarterly access reviews.
Partner-office onboarding: Build a repeatable onboarding playbook for new partner firms. Lead device setup, Microsoft 365 email and file migrations, platform access and retirement of legacy systems, working with Integrations and Support Services.
Platform and vendor management: Act as the primary operational contact for platforms including Wealthbox, Addepar, Flyer and Co-Pilot, Planworth, nGauge, NetSuite and Invent. Resolve cross-vendor issues, maintain vendor oversight records and evaluate new tools.
Practical AI adoption: Work with an external consultant to identify, pilot and scale useful AI workflows. Partner with the Chief Compliance Officer on privacy, confidentiality and record-keeping requirements, and maintain an inventory of AI tools in use.
Security, continuity and policy: Own the information-security program with MNP Digital, including risk assessments, vulnerability testing, incident response and staff training. Maintain and test technology continuity and recovery plans, own the IT and AI policy framework, and prepare evidence for audits and regulatory reviews.
Technology planning and budget: Build a rolling roadmap aligned with Sonance's growth, manage technology spending and licences, and report on service levels, security, projects and costs.

What success looks like in your first year

Reliable access: The client portal is live, single sign-on is in place, and login issues are resolved within agreed response times.
Clear support: MNP Digital's responsibilities and service levels are defined, with performance reviewed monthly.
Practical controls: An approved IT and AI policy framework is in use and supported by staff training.
A clear roadmap: Systems, vendors and licences are inventoried, with a two- to three-year technology plan.
Measured AI progress: Two or three AI use cases are piloted, with time savings or service improvements measured.

What you bring

Technology leadership: At least five years of progressive IT or technology-management experience, including direct oversight of managed service providers and vendors.
Hands-on Microsoft expertise: Microsoft 365 administration experience across Exchange Online, SharePoint, Entra ID and Intune, including single sign-on implementation.
Migration delivery: Experience leading email cutovers, file migrations and device rollouts with minimal disruption.
Security and regulatory knowledge: Working knowledge of NIST or CIS frameworks, incident response and business continuity, plus the privacy and record-keeping obligations of registered Canadian financial-services firms.
An AI-forward approach: Practical use of AI in your own work and the ability to explain its opportunities and risks to non-technical colleagues.
Strong communication: A calm, collaborative approach to troubleshooting, vendor management and work across multiple offices.

Experience in wealth management, financial advisory or another regulated financial-services environment is preferred. Familiarity with CRM, portfolio accounting, custodian integrations, client portals and the movement of data between platforms would be valuable. A degree in Computer Science, MIS or a related field, or equivalent experience, is also preferred.

Working at Sonance

This position is hybrid in Toronto, with the Home Office location at 302 Bay Street, Unit 504, Toronto, Ontario M5H 0B6. Travel to partner offices for onboarding and on-site work is expected, up to approximately 20%.

You will work closely with the CEO, Director of Integrations, Director of Support Services, Chief Compliance Officer, MNP Digital and Sonance's core platform vendors. The role offers the opportunity to shape how technology supports a growing advisory partnership while remaining close to the people who use it every day.

Apply

Submit your résumé through Sonance Financial's careers portal. We welcome an opportunity to learn about the technology environments you have supported, the improvements you have delivered and why this role interests you.

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More about this job

Responsibilities

The Director of Digital Operations will oversee IT operations, managed service providers, and vendor relationships while leading practical AI adoption and technology strategy. They are responsible for maintaining secure, reliable systems, managing technology budgets, and developing onboarding playbooks for partner firms.

Requirements

Candidates must have at least five years of progressive IT management experience, including hands-on expertise with Microsoft 365 and managed service provider oversight. A degree in Computer Science or a related field is preferred, along with knowledge of security frameworks and experience in regulated financial services.

Skills

IT Operations
Managed Services
Microsoft 365
Entra ID
Vendor Management
AI Adoption
Information Security
Risk Assessment
Business Continuity
Project Management
Wealth Management
Financial Services
CRM
Portfolio Accounting
Cloud Migration
Policy Development

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Managed Services
Microsoft 365
Entra ID
Wealthbox
Addepar
NetSuite
AI
Information Security
NIST
CIS
Business Continuity
Financial Services
Wealth Management
Vendor Management
Cloud Migration
SharePoint
Intune
CRM
Portfolio Accounting
Compliance
Data Privacy
Infrastructure
Technology Roadmap
Budgeting
Project Management
System Integration
Regulatory Compliance
Incident Response
Digital Transformation

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