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Sonepar

Counter Sales Associate

London, ON, N5V 4K4, Canada

Experience: 2-4 years experience working in the electrical industry or equivalent knowledge.
Posting language: English
Posted: Sep 25, 2026

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Original job description

About Us:

Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

You will be joining a market leader with over 40 years of experience to help you elevate your potential.
You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
A chance to get involved in the forever growing electrical industry.
We house the largest inventory to better service our customers and deliver on sales commitments.
An opportunity for career development across many business departments within our organization.

Scope of the Position
The Counter staff is responsible for looking after all customers that come in, entering orders, and picking customers' orders. They must possess a strong electrical knowledge and product information.

Major Responsibilities

Handle incoming and outgoing customer calls in a professional manner.
Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc.
Assist and support Account Managers with customer orders and requests.
Responsible for quoting customers
Deal with product-related problems that customers may have, such as defective products and the return of products.
Responsible for spec products for customers
Responsible for carrying out any other duties assigned by management.

Skills and Qualifications

Minimum one year of Warehouse experience
2-4 years experience working in the electrical industry or equivalent knowledge.
High level of accuracy and attention to detail
Excellent written communication skills and professional phone manners
Able to work in a fast-paced environment.
Ability to lift to 50LBS.
Must be willing to be Forklift trained.

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Social Media:

Website: https://robertson-electric.com/

X: Robertson Electric

Facebook: Robertson Electric

LinkedIn: Robertson Electric

Instagram: Robertson Electric

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The counter staff is responsible for assisting customers, entering and picking orders, and providing product support. They also assist account managers with quotes and handle product-related issues such as returns and defects.

Requirements

Candidates must have at least one year of warehouse experience and 2-4 years of experience in the electrical industry. The role requires strong attention to detail, the ability to lift up to 50 lbs, and a willingness to be forklift trained.

Skills

Electrical knowledge
Order picking
Order entry
Customer service
Pricing
Order maintenance
Quoting
Product troubleshooting
Warehouse operations
Attention to detail
Written communication
Phone etiquette
Forklift operation

Benefits

Medical
Dental
Vision
Health Spending Account
RRSP matching
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
Life Insurance
Disability Insurance

Visa sponsorship

Not detected in the job text

Keywords

Electrical Distributor
Counter Sales
Warehouse
Order Picking
Order Entry
Customer Service
Pricing
Product Specification
Forklift
Electrical Industry
Inventory Management
B2B
Sales Support
Logistics

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