Find work in Canada.

332,001 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 1 min ago
Freight Forwarder Reefer Specialist – Operations
Energy, Ports & Projects - Blue Water Shipping
Sudbury, ON
Full-time
…team, we are looking for a dedicated Freight Forwarder Reefer Specialist who wants to be part of a strong local team with a global reach – ensuring smooth, reliable export of UK food…
Added 2 mins ago
AML Manager
RBC
Toronto, ON
Full-time
Act as a SME to provide specialist advice, guidance and direction to team members on money laundering, financing of terrorism and related issues
Added 2 mins ago
Cross Border Personal Tax Partner
Baker Tilly WM
Vancouver, BC
Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 mins ago
Process Improvement Specialist
Kinetic Custom Trailers
Penticton, British Columbia
Kinetic Custom Trailers is seeking a Process Improvement Specialist to help identify, investigate, and solve operational challenges across the organization.
Added 2 mins ago
Technical Customer Support Specialist – Level 3
Quadbridge
Vancouver, BC
Technical Customer Support Specialist - Level 3
Added 15 mins ago
Continuous Improvement Specialist
Mantu
Montreal, QC
Full-time
…Manufacturing, Kaizen events, problem solving, process optimization, operational performance, and the development of a continuous improvement…
Added 16 mins ago
Sales & Artistry Executive - Calgary/Vancouver
Charlotte Tilbury
Vancouver, BC
Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Added 16 mins ago
Sales & Artistry Executive - Calgary/Vancouver
Charlotte Tilbury
Calgary, AB
Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Added 16 mins ago
Broker Operations Specialist
Aviva
ON · Canada - ON - Home Office
We have an exciting opportunity within our Greater Toronto Area (GTA) region for a Broker Operations Specialist. In this role, you will play a key part in driving operational excellence and…
Added 16 mins ago
Senior Specialist, Product Management – Attributes & Insights
Mastercard
Toronto, ON · Vancouver, BC
Full-time
Senior Specialist, Product Management – Attributes & InsightsOur Purpose:
Added 16 mins ago
Boutique Part Time Coffee Specialist - BIM Centre Eaton
Nestle Operational Services Worldwide SA
Montreal, QC
Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 30 mins ago
Admissions Officer, Office of the Registrar
University of Calgary
Calgary, AB
Full-time
…participating in relevant activities, attending events and shifting operational priorities to support targeted recruitment efforts. Assists with training new staff as needed. Recommends…
Added 30 mins ago
Systems Engineering Specialist | Spécialiste en ingénierie des systèmes
Hitachi Cyber
Winnipeg, MB
Full-time
The Systems Engineering Specialist will be focused on providing Support Services for Hitachi Systems Security clients. In this role, you will be part of the consulting team, performing…
Added 30 mins ago
Actuarial Specialist, Auto Pricing
TD
Montreal, QC
Full-time
…welcome to apply and may work remotely until the office becomes operational. Once the office is established, the role is expected to align with a hybrid working model based out of Québec…
Added 30 mins ago
Senior Sourcing Specialist
Parkland Corporation
Burnaby, BC
Full-time
The Senior Sourcing Specialist is responsible to drive strategic sourcing initiatives, lead contract lifecycle management, and strengthens supplier performance across the organization. A…
Added 43 mins ago
Customer Service Specialist
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Full-time
As a Customer Service Specialist, you'll serve as the primary operational contact for a portfolio of customers, managing orders from receipt through invoicing while ensuring an exceptional…
Added 45 mins ago
HRIS (Workday) Implementation Project Specialist (26-252)
City of Cornwall
Cornwall, ON
$89,441 to $100,692 CAD / year
Contract
Job Title: HRIS (Workday) Implementation Project Specialist
Added 45 mins ago
Sales & Artistry Executive - Calgary/Vancouver
Charlotte Tilbury Beauty
Vancouver, BC
Full-time
Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
Added 45 mins ago
Senior Project Manager
Robertson & Company Ltd.
Ottawa, ON
Contract
Job Title: Senior Project Management Specialist
Added 45 mins ago
Sales & Artistry Executive - Calgary/Vancouver
Charlotte Tilbury Beauty
Calgary, AB
Full-time
Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
Added 45 mins ago
Field Marketing Specialist
BrickRed Systems
Toronto, ON
$30 to $35 USD / hour
Contract
We are looking for a Field Marketing Specialist to support the execution of B2B field marketing programs, events, webinars, workshops, executive events, and third-party sponsorships across…
Added 46 mins ago
Licensed Sales Advisor (Education Savings Specialist) - Pipeline
Embark Student Corp.
Remote, Canada
$60,000 to $90,000 CAD / year
Full-time · Remote
Support operational improvements and process enhancements that contribute to a more seamless client experience.
Added 46 mins ago
Technical Support Specialist
Sonic Incytes
Vancouver, BC
Full-time
The Technical Support Specialist provides end-to-end technical, operational, and logistics support for the Velacur system. In this cross-functional role, you will diagnose software,…
Added 46 mins ago
Spécialiste Réseau / Network Specialist
Estruxture Data Centers
Montreal, QC
Full-time
Added 1 hour ago
Actuarial Specialist, Auto Pricing
TD
Toronto, ON · Montreal, QC
Full-time
…welcome to apply and may work remotely until the office becomes operational. Once the office is established, the role is expected to align with a hybrid working model based out of Québec…

Sonic Incytes

Technical Support Specialist

Vancouver, BC, V5Z 1E5, Canada

Pay: Pay Range: $50,000 - $70,000 annually
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title: Technical Support Specialist

Pay Range: $50,000 - $70,000 annually

Working Hours: 5am - 1pm

Role Overview

The Technical Support Specialist provides end-to-end technical, operational, and logistics support for the Velacur system. In this cross-functional role, you will diagnose software, network, and hardware issues, manage replacement logistics, and maintain clear records through complete RMA/NCR lifecycles. You will act as the primary technical bridge connecting clinical customers, field device trainers, and internal engineering teams. This is a Hybrid work arrangement 4 days remote and 1 day in office in our Vancouver Office.

Key Responsibilities

Technical Support & Incident Management

Manage technical support cases from submission through resolution using HubSpot ticketing.
Perform remote diagnostic sessions to troubleshoot device, connection, and software issues.
Analyze application log files to identify system crashes, operating errors, and failed processes.
Perform software installations, run executables, and run command-line procedures for setup and patching.
Troubleshoot physical interface issues, including USB devices, power cables, and ultrasound probe connections.
Resolve local network connectivity and websocket user interface issues, including firewall settings and network configurations.

Hardware Logistics & Asset Tracking

Evaluate device issues to determine whether on-site remediation or unit replacement is required.
Coordinate and manage the outbound shipping of replacement hardware and retrieve customer units.
Issue return shipping labels, communicate procedures to customer sites, and track inbound shipments.
Maintain accurate inventory logs tracking customer hardware, serial numbers, and replaced parts across the user base.

Quality, Compliance & RMA Processing

Oversee full-cycle Return Merchandise Authorization (RMA) and Non-Conformance Report (NCR) processes.
Document technical failures and hardware defects within quality tracking tools (CTA).
Ensure strict adherence to medical device feedback and quality standards.

Cross-Functional Liaison

Serve as the main point of contact between clinical customers, field device trainers (customer representatives), and internal software/hardware engineering teams.
Translate field feedback into technical issue reports in HubSpot for engineering teams.
Escalate unresolved technical bugs to engineering while keeping field trainers and customers informed.

Technical Qualifications & Requirements

Operating Systems & System Admin: Advanced proficiency navigating Windows OS, including Windows system configuration settings, executing manual binaries, and utilizing the command line interface.
Log Analysis: Demonstrated ability to parse system and application logs to pinpoint software crashes and process failures.
Database & Cloud Knowledge: Hands-on experience with SQL queries/databases and basic familiarity with Amazon Web Services (AWS) infrastructure.
Networking & Hardware: Experience troubleshooting local network/firewall configurations and hands-on cable/USB hardware diagnostic skills.
Remote Tools & Ticketing: Prior experience using remote support tools (e.g., TeamViewer, LogMeIn, or similar) and managing workflows within HubSpot.
Logistics & Quality: Experience managing full-cycle RMA processes, track-and-trace shipping logistics, and customer asset inventory.

Education Requirements

Technical degree in Computer Science or equivalent.

Preferred Experience

Background supporting medical devices, point-of-care technology, or regulated healthcare hardware.
Strong written and verbal communication skills for translating technical concepts to clinical end users.

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist manages end-to-end technical support, including diagnosing software and hardware issues and coordinating logistics for device replacements. They act as a primary liaison between clinical customers, field trainers, and internal engineering teams to ensure system performance and quality compliance.

Requirements

Candidates must possess a technical degree in Computer Science or equivalent and have advanced proficiency in Windows OS, log analysis, and network troubleshooting. Experience with RMA processes, SQL databases, and medical device support is highly preferred.

Skills

Technical Support
Windows OS
Log Analysis
SQL
AWS
Network Troubleshooting
Hardware Diagnostics
HubSpot
RMA Processing
Inventory Management
Command Line Interface
Firewall Configuration
Medical Device Support
Communication Skills

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows OS
Log Analysis
SQL
AWS
Networking
Hardware Diagnostics
HubSpot
RMA
NCR
Inventory Management
Medical Devices
Point-of-care Technology
Command Line
Firewall
Websocket
TeamViewer
LogMeIn
Asset Tracking
Quality Compliance
System Administration
Troubleshooting
Logistics
Software Installation
Engineering Liaison

Report this job