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Added 2 mins ago
C
Contracts Administrator
Civeo
AB · Edmonton International Airport, AB
- Full-time
Civeo Canada LP is currently seeking a Contracts Administrator to support contract administration activities and ensure that all contract‑related processes and procedures are managed…
Added 2 mins ago
A
Camp Manager - Future Opportunity
ATCO
ON · ON, Canada
- Full-time
Accommodations and meals during your work rotations are provided by the company
Added 2 mins ago
A
Executive Chef (red seal) - Future Opportunity
ATCO
ON · ON, Canada
- Full-time
Accommodations and meals during your work rotations are provided by the company
Added 2 mins ago
Park Maintenance Supervisor
Government of Alberta
Lacombe, AB
Added 2 mins ago
Senior Program Manager - End to End
Bell
Regina, SK
Must have direct data centre experience: proven delivery of data centre (mission-critical or h
Added 2 mins ago
LM
Deputy Program Manager (DPM), Canadian Surface Combatant (CSC) Program
Lockheed Martin
Ottawa, ON
- Full-time
Developing, managing, and reporting against contract execution baselines (EVM, R&O, etc.)
Added 2 mins ago
LM
Deputy Program Manager (DPM), Canadian Surface Combatant (CSC) Program
Lockheed Martin
Dartmouth, NS
- Full-time
Developing, managing, and reporting against contract execution baselines (EVM, R&O, etc.)
Added 2 mins ago
LM
Deputy Program Manager (DPM), Canadian Surface Combatant (CSC) Program
Lockheed Martin
Montreal, QC
- Full-time
Developing, managing, and reporting against contract execution baselines (EVM, R&O, etc.)
Added 2 mins ago
JW
Regulatory Affairs Administrator
Jamieson Wellness Inc.
Windsor, ON
- $38,800 to $68,500 CAD / year
- Contract
Commitment to continuous professional improvement.
Added 2 mins ago
LM
Subcontract Program Manager
Lockheed Martin
Calgary, AB
- Full-time
Leads teams overseeing subcontractors for all contract types and programs. Directs and manages all costs, quality, schedule, financial and technical performance requirements that are levied…
Added 2 mins ago
LM
Logistics Management Analyst
Lockheed Martin
Quinte West, ON
- Full-time
…transportation, customer service, other industries, industry groups, and professional training to continuously improve competitive…
Added 2 mins ago
LM
Subcontract Program Manager
Lockheed Martin
Ottawa, ON
- Full-time
Leads teams overseeing subcontractors for all contract types and programs. Directs and manages all costs, quality, schedule, financial and technical performance requirements that are levied…
Added 2 mins ago
LM
Program Management Mgr - L5
Lockheed Martin
Ottawa, ON
- Full-time
Developing, managing, and reporting against contract execution baselines (EVM, R&O, etc.)
Added 2 mins ago
LM
Associate Program Manager
Lockheed Martin
Ottawa, ON
- Full-time
…subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and…
Added 2 mins ago
LM
Senior Hardware Engineer
Lockheed Martin
Ottawa, ON
- Full-time
…coordinates preparation of project documentation to ensure customer contract and company requirements are met. Prepares specifications, evaluates vendors, and analyzes test…
Added 2 mins ago
LM
Senior Hardware Engineer
Lockheed Martin
Ottawa, ON
- Full-time
…coordinates preparation of project documentation to ensure customer contract and company requirements are met. Prepares specifications, evaluates vendors, and analyzes test…
Added 2 mins ago
LM
Subcontract Program Manager
Lockheed Martin
Dartmouth, NS
- Full-time
Leads teams overseeing subcontractors for all contract types and programs. Directs and manages all costs, quality, schedule, financial and technical performance requirements that are levied…
Added 3 mins ago
LM
Associate Program Manager
Lockheed Martin
Dartmouth, NS
- Full-time
…subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and…
Added 3 mins ago
LM
Associate Program Manager
Lockheed Martin
Dartmouth, NS
- Full-time
…subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and…
Added 3 mins ago
LM
Program Management Mgr - L5
Lockheed Martin
Montreal, QC
- Full-time
Developing, managing, and reporting against contract execution baselines (EVM, R&O, etc.)
Added 3 mins ago
LM
Program Management Mgr - L5
Lockheed Martin
Dartmouth, NS
- Full-time
Developing, managing, and reporting against contract execution baselines (EVM, R&O, etc.)
Added 3 mins ago
LM
Hardware Engineer Associate
Lockheed Martin
Halifax, NS
- Full-time
…coordinates preparation of project documentation to ensure customer contract and company requirements are met. Prepares specifications, evaluates vendors, and analyzes test…
Added 3 mins ago
LM
Hardware Engineer Associate
Lockheed Martin
Halifax, NS
- Full-time
…coordinates preparation of project documentation to ensure customer contract and company requirements are met. Prepares specifications, evaluates vendors, and analyzes test…
Added 3 mins ago
JW
Regulatory Affairs Associate - Canada
Jamieson Wellness Inc.
Windsor, ON
- $45,700 to $68,500 CAD / year
- Contract
Commitment to continuous professional improvement.
Added 3 mins ago
BC
HR Generalist (Recruitment & Labour)
Brant Community Healthcare System
Brantford, ON
- $36.83 to $44.92 CAD / hour
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.

Sonova AG

Contract Hearing Instrument Practitioner

Maple Ridge, BC, Canada

Apply on jobs.sonova.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Job Specifications
Department: Sales	Reports To: Regional Sales Director
Job Type: Retail Clinic	Award Type: Monthly Commissions and Quarterly Bonus
Management: Yes No # Direct Reports: 0 # Indirect Reports: 0	Travel Required: Yes No Percentage:<10%

Position Summary

The Hearing Care Professional role is to provide hearing aids and consistent quality service to our customers in a timely, efficient and effective manner.

Responsibilities & Duties

Customer Service

Provides professional standard of customer service to all clients.
Review to document related complaint.
Ensure individual adherence to Standard Operating Procedures.
Schedule appointments within calendar management process as outlined.

Consulting:

Follow the dispensing and Retail Audiology process as outlined in the RSOP (Required Standards of Practice) Manual, which includes:

Follows Connect Hearing Sales Process – Cycle of Sales
Perform otoscopic examinations and be able to identify pathologies that require medical referral.
Conduct full range of audiometric tests i.e. pure tone audiometry, speech audiometry, tympanometry.
Conduct non-auditory needs assessment
Identify medical “Red Flags” and refer as appropriate
Select and order appropriate hearing aids based on audiometric test results.
Able to present different hearing aid technologies in a clear and easily understood manner.
As required, be able to administer pre and post hearing aid fitting assessment questionnaires such as APHAB.
Perform In-situ Real Ear Probe Microphone Measurements using real ear equipment.
Familiar with evidence based prescriptive fitting methods i.e. DSL V, NAL-NL2.
Sound field evaluation of a hearing aid fitting as necessary.
Perform electro acoustic analysis of hearing aids
Familiarity of outcome measures i.e. COSI
Be able to determine and identify hearing instruments that are not functioning properly.
Be able to select and provide appropriate loaner hearing instruments.

Clean hearing instruments and perform minor repairs on hearing instruments which would include replacing:
- Tubings
- Recievers
- Wax filters
- battery doors
- ear hooks
- control covers
- dampers
- Physical and acoustic modifications of hearing instruments which would include:
- enlarging or reducing vents
- Electro acoustic modification of hearing aids through manufacture programming software grinding shells to improve fit and comfort
- patching small holes
- building up shells or earmolds
Take deep ear impressions.
Demonstrate and sell assistive listening devices.
Provide client counselling on expectations and wearing hearing instruments.
Provide client orientation on the use of hearing aids
Provide house calls as mutually agreed upon with District Sales Manager
Able to fit, evaluate and troubleshoot hearing aids.

Sales:

To achieve monthly clinic budget for units sold and revenue.
Use the provided sales tools: Client conversation sheet, Recommendation tool
Complete Clinic Demand Generation as it relates to TotalCare, namely Hearing Health Checks, Refer a Friend, GP Referrals and community outreach.
Understand appropriate use of discounts and price matching.
Able to use RBS to quote costs.
Familiar third-party contract prices, policies and procedures.
Also familiar with procedures of other third-party payee.
Knows and implements all policies regarding: Pricing, demos, returns, repairs, warranty coverages and loss and repair warranty plans, payment plans, discounts and price match.

Correspondence:

Responsible for professional correspondence with:

Clients, physicians and other health care professionals both verbally and in writing. This would include preparing doctor letters, giving quotes and dealing with questions or complaints.
Third party payees.
Staff and other consultants within office in regard to your clients and office procedures.

Meetings:

Be prepared for requested meetings with appropriate written documentation
Report for meetings with the Regional Sales Manager when requested.

Record-Keeping:

Complete in a timely fashion all client file documentation including Client Information Sheets, Client Conversation Sheets 3rd Party Grids, and Client Progress Notes.
Complete and refer to the Clinic Planning Book
Responsible for correct pricing and appropriate booking of follow-up appointments.
Able to complete all manufacturer and order forms.
Know all Appointment, Return For Credit and Referral Codes.

Miscellaneous:

Familiar with clerical office processes performed by support staff.
Filing of current and non-current clients.

Experience/Education/Requirements:

HIP/HIS designation in Canada or Audiologist (M.Sc. or Au.D).
Up-to-date on new hearing instrument technologies
Responsible for completing continuing education each year
Maintain all yearly qualifications and Provincial Licensing as required by the regulatory bodies.

Personal Suitability:

Ability to work under pressure and meet deadlines.
Ability to establish and maintain cooperative business relationships.
Ability to demonstrate leadership and inspire confidence.
High level of entrepreneurial spirit.
Ability to work as a team player, possess interest to be part of a growing business.
Must be able to travel for training and have valid Class 5 Drivers License.

Working Conditions

Office Retail/Store Home Office/Travel

Apply on jobs.sonova.com About employer

More about this job

Responsibilities

The Hearing Care Professional is responsible for providing high-quality hearing aid services, including conducting audiometric tests, fitting devices, and managing patient consultations. They must also achieve clinic sales targets and maintain accurate clinical documentation while adhering to professional standards.

Requirements

Candidates must hold a HIP/HIS designation in Canada or be a qualified Audiologist (M.Sc. or Au.D). A valid Class 5 Driver's License and the ability to travel for training are also required.

Skills

Audiometric testing
Hearing aid fitting
Otoscopic examination
Patient counseling
Sales
Clinical documentation
Troubleshooting
Customer service
Medical referral
Assistive listening devices
Real ear measurements
Inventory management
Relationship management
Leadership
Time management

Benefits

Monthly commissions
Quarterly bonus

Visa sponsorship

Not detected in the job text

Keywords

Hearing Instrument Practitioner
Audiologist
Retail Clinic
Audiometry
Tympanometry
Real Ear Probe Microphone Measurements
DSL V
NAL-NL2
COSI
APHAB
Hearing Aids
Assistive Listening Devices
Patient Care
Clinical Sales
Medical Referral
Inventory Maintenance
Professional Licensing
Continuing Education
Customer Service
Clinic Management

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Work requirements

Jobs in Canada