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Sonova AG

Customer Care Representative - 3-Month Contract | 9:00 AM-5:00 PM

Maple Ridge, BC, Canada

$22 to $23 CAD / hour

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Job details

Pay: $22 to $23 CAD / hour
Posting language: English
Posted: Oct 30, 2026

Original job description

Connect Hearing, part of the Sonova Group, is seeking a friendly, organized, and customer-focused Customer Care Representative to support daily operations at one of our hearing healthcare clinics.

This is a 3-month contract opportunity for someone who enjoys helping others, building positive customer relationships, and working in a fast-paced environment. In this role, you will be an important part of the patient experience, providing exceptional service while supporting scheduling, administrative tasks, and clinic operations.

Responsibilities:

Welcome customers and create a friendly, comfortable clinic environment
Answer incoming calls, respond to inquiries, and provide exceptional customer service
Schedule appointments, manage calendars, and maintain accurate client records
Process customer payments, assist with billing, and complete daily administrative tasks
Assist with basic hearing aid cleaning, checks, and minor in-clinic repairs following training
Contact existing and prospective clients to schedule appointments, follow up on services, and support customer relationships
Support inventory management, clinic procedures, and daily operational needs

More about you:

High school diploma or equivalent required
Previous experience in customer service, retail sales, or a similar client-facing environment
Strong communication, organizational, and multitasking skills
Comfortable using Microsoft Office 365, including Outlook, Word, Excel, and Teams
Experience handling payments, scheduling appointments, and maintaining customer records
Strong attention to detail, problem-solving skills, and a customer-first mindset
Experience working with seniors or in a healthcare environment is an asset

Don't meet all the criteria? If you’re willing to go all in and learn, we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.

What we offer:

Exciting and challenging work environment

Collaborative culture

Opportunities for continuous self-improvement

Opportunities for flexible hybrid model work environment

A company that values diversity and inclusion

Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions

Mentorship program and career development plans

This role's pay rate is: $22.00 - $23.00 CAD per hour

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Apply About employer

More about this job

Responsibilities

Welcome customers, handle calls and inquiries, schedule appointments, maintain client records, process payments, and complete administrative tasks. Support basic hearing aid cleaning and checks, client follow-ups, inventory management, and daily clinic operations.

Requirements

A high school diploma or equivalent is required, along with customer service, retail sales, or similar client-facing experience. Candidates should have strong communication, organizational, multitasking, and problem-solving skills, be comfortable with Microsoft Office 365, and have experience with payments, scheduling, and customer records; experience with seniors or healthcare is an asset.

Skills

Customer Service
Communication
Organization
Multitasking
Microsoft Office 365
Outlook
Word
Excel
Teams
Appointment Scheduling
Calendar Management
Customer Records Management
Payment Processing
Billing Support
Problem-Solving
Inventory Management

Benefits

Wellness Benefit
Paramedical Coverage
Pension Contributions With Employer Match
Mentorship Program
Career Development Plans
Flexible Hybrid Work Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Hearing Healthcare
Clinic Operations
Appointment Scheduling
Calendar Management
Client Records
Payment Processing
Billing
Administrative Tasks
Hearing Aid Cleaning
Hearing Aid Checks
Minor In-Clinic Repairs
Client Follow-Up
Customer Relationships
Inventory Management
Microsoft Office 365
Outlook
Word
Excel
Teams
Healthcare
Senior Customers
Customer Experience

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