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Added 12 mins ago
Représentant du développement des ventes | Sales Development Representative
Aerotek
Sherbrooke, QC
Other
The Sales Development Representative is responsible for learning the fundamentals of recruiting and the fundamentals of sales, including prospecting, client engagement, req qualification…
Added 12 mins ago
Représentant du développement des ventes | Sales Development Representative
Aerotek
Montreal, QC
Other
The Sales Development Representative is responsible for learning the fundamentals of recruiting and the fundamentals of sales, including prospecting, client engagement, req qualification…
Added 12 mins ago
Psychiatrist, Access and Assessment Centre
Vancouver Coastal Health
Vancouver, BC
Part-time
…individual needs. Please direct further questions to the medical…
Added 12 mins ago
Producer / Client Executive - Commercial Insurance
BFL CANADA
Brossard, QC
Full-time
We support our employees to shape their career by encouraging continuing education and investing in training and development.
Added 12 mins ago
Member Services Representative- St. Georges Branch
Assiniboine Credit Union
Alexander, MB · St. Georges, MB
Part-time
Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU.…
Added 12 mins ago
Manager, Business Markets
Royal Bank of Canada
Laval, QC
Full-time
Adaptability, Best Practice Implementation, Business Development, Communication, Creative Visioning, Customer Relationship Management (CRM), Decision Making, Financial Planning and Analysis…
Added 12 mins ago
Chef Manager (University Campus)
Dexterra
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
We're looking for a hands-on Chef Manager to lead a dynamic university campus food service operation. This is more than running a kitchen. You'll help shape the campus dining experience…
Added 26 mins ago
Account Manager - Commercial Insurance
Westland Insurance Group Ltd.
Calgary, AB
Full-time
We’re searching for a Commercial Account Manager. Are you searching for new possibilities?
Added 26 mins ago
Manager, Projects & Operations
United Way British Columbia
Prince George, BC
$91,970 CAD / year
Full-time
…experience in project delivery, operations management, and team development. You bring the ability to translate strategic priorities into practical workplans, effective systems, and…
Added 26 mins ago
CORPORATE TRAVELLER - CUSTOMER SUCCESS MANAGER - MONTREAL, QC
Flight Centre Travel Group Canada
Quebec, QC
Full-time
As a Customer Success Manager with Corporate Traveller, you will play a critical role in driving customer retention, revenue growth, and long-term client success. You'll manage a portfolio…
Added 26 mins ago
Manager, Projects & Operations
United Way British Columbia
Kamloops, BC
$91,970 CAD / year
Full-time
…experience in project delivery, operations management, and team development. You bring the ability to translate strategic priorities into practical workplans, effective systems, and…
Added 26 mins ago
Manager, Projects & Operations
United Way British Columbia
Kelowna, BC
$91,970 CAD / year
Full-time
…experience in project delivery, operations management, and team development. You bring the ability to translate strategic priorities into practical workplans, effective systems, and…
Added 26 mins ago
Manager, Projects & Operations
United Way British Columbia
Burnaby, BC
$91,970 CAD / year
Full-time
…experience in project delivery, operations management, and team development. You bring the ability to translate strategic priorities into practical workplans, effective systems, and…
Added 26 mins ago
Manager, Projects & Operations
United Way British Columbia
Victoria, BC
$91,970 CAD / year
Full-time
…experience in project delivery, operations management, and team development. You bring the ability to translate strategic priorities into practical workplans, effective systems, and…
Added 26 mins ago
Manager, Projects & Operations
United Way British Columbia
Nanaimo, BC
$91,970 CAD / year
Full-time
…experience in project delivery, operations management, and team development. You bring the ability to translate strategic priorities into practical workplans, effective systems, and…
Added 26 mins ago
Psychiatrist, Access and Assessment Centre
Vancouver Coastal Health
Vancouver, BC
Part-time
…individual needs. Please direct further questions to the medical…
Added 26 mins ago
Program Manager
Outlier Search Group
Vancouver, BC · Greater Vancouver, BC
Full-time
As Program Manager, you’ll provide strategic and operational leadership across established community programs, working closely with schools, community partners, volunteers, and internal…
Added 27 mins ago
Technician- The BMW Store
OpenRoad Auto Group
Vancouver, BC
Full-time
Strong focus on training, development, and internal promotion opportunities
Added 27 mins ago
Product Advisor Surrey Honda
OpenRoad Auto Group
Surrey, BC
Full-time
Strong focus on training, development, and internal promotion opportunities
Added 27 mins ago
Licensed Technician - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
Full-time
Internal and external, training & development opportunities for skill development and growth
Added 27 mins ago
Coordinator, Development Services
Heart & Stroke
Remote, Canada
Full-time · Remote
The Coordinator, Development Services, plays a crucial role in helping to achieve the organization’s development fundraising goals and objectives through a wide range of cross-functional…
Added 56 mins ago
Senior Communications Designer
Initiative
Toronto, ON
Full-time
Curiosity, with a passion for continuous development.
Added 56 mins ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 56 mins ago
Manager, Auto Service Operations
Canadian Tire Corporation
Mississauga, ON
Full-time
Reporting to the AVP, Auto Service and Operations, the role of the Manager, Auto Service Operations is to improve in-store processes, strengthen operational execution, and support growth…
Added 56 mins ago
Account Manager, Digital Marketing
The Influence Agency
Toronto, ON
Full-time
We’re looking for a strategic, results-driven, and relationship-focused Account Manager to join our team! At our agency, this role is referred to as Client Success Manager, and it’s…

Sonova AG

Customer Care Representative - Campbell River, BC

Campbell River, BC, Canada

Pay: This role offers an hourly wage of $20–$23, based on experience.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Campbell River, BC.

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person, over the phone and by email

Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

This role offers an hourly wage of $20–$23, based on experience.

Extended Health Benefits Package from day one

3 weeks vacations to start, increasing with tenure

6 days of personal time in your first year

Additional days off, including your Birthday!

Monday – Friday (business hours)

Eligible for Quarterly Bonus

Growth and development opportunities including education sponsorship

We'd love to hear from you if:

You possess strong communication and customer service skills

You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You are available to travel to other clinics as well

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

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More about this job

Responsibilities

The Customer Care Representative provides exceptional service by managing client accounts, scheduling appointments, and handling third-party billing. They also assist with in-clinic device cleanings and minor repairs to support Hearing Care Professionals.

Requirements

Candidates should possess strong communication and customer service skills with an interest in managing accounts receivable. A willingness to learn and a positive, 'can-do' attitude are essential for success in this role.

Skills

Customer Service
Communication
Appointment Scheduling
File Management
Accounts Receivable
Third-party Billing
Device Repair
Relationship Building
Data Entry
Problem Solving

Benefits

Extended Health Benefits
3 Weeks Vacation
Personal Time
Birthday Off
Quarterly Bonus
Education Sponsorship
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail Clinic
Hearing Care
Sonova
Connect Hearing
Accounts Receivable
Billing
Scheduling
Client Relations
Device Repair
Professional Development
Health Benefits
Communication Skills
Clinic Operations

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