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Added 24 mins ago
W
Directeur - Ventes / Manager - Sales
Wesco
Pointe-Claire, QC
- Full-time
Développer et entretenir des relations avec les meilleurs clients.
Added 24 mins ago
FS
Responsable du Marketing / Marketing Manager
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Full-time
…de qualité, une sensibilité culturelle et un sens du service…
Added 24 mins ago
TT
Commis aux comptes recevables / Accounts Receivables Representative
Traffic Tech Inc.
Canada
- Full-time
…contribuera à réduire les risques financiers tout en favorisant des relations positives avec la…
Added 25 mins ago
JA
Gestionnaire des ventes et des appels d'offres /Sales Engineer & Service Tender Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…Vous jouerez également un rôle clé dans l'établissement de relations durables avec les clients, l'évaluation des tendances du marché et l'analyse du contexte concurrentiel afin de soutenir…
Added 40 mins ago
Emergency Response Coordinator (Alamos Gold) - Lynn Lake, MB
International SOS
Edmonton, AB · BC · Dufferin, MB · Niagara-on-the-Lake, ON · Calgary Trail South, AB
Serve as the on-site lead and primary point of contact for the client on all operational matters, escalating issues to the International SOS Operations Manager when required.
Added 40 mins ago
GT
Senior Representative, CX Strategy Activation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Customer Experience and Insights, you will activate Toronto Pearson’s customer experience strategy by embedding customer-centric practices, programs and governance…
Added 40 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Nanaimo, BC
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 40 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Ottawa, ON · Navan, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 40 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Bracebridge, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 55 mins ago
Manager, Retail Media Network (12-Month Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
We are looking for a Retail Media Network Manager (12-Month Contract) to lead the strategy, operations, and growth of EM+. This role will drive cross-functional collaboration, optimize RMN…
Added 1 hour ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business…
Added 1 hour ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
…for the performance and management of an operations team and client relationships. This person manages and supports day to day operations to ensure service level agreements are met and…
Added 1 hour ago
E
Project Manager
EeStairs
Brantford, ON
- Full-time
As a Project Manager at EeStairs, you will play a pivotal role in overseeing the successful execution of our bespoke staircase projects from conception to completion. You will collaborate…
Added 2 hours ago
J
Account Manager, Medical Communications
Jobgether
Canada
- $75,000 to $90,000 CAD / year
- Full-time
As an Account Manager, Medical Communications, you will develop strategic client relationships and drive business growth across the pharmaceutical, biotechnology, healthcare, academic, and…
Added 2 hours ago
ES
Transmission Line, Project Manager
ENTRUST Solutions Group
AB · Calgary, AB
- Full-time
ENTRUST is currently seeking a Project Manager to join our team in Calgary to support the project management group. We offer a flexible work environment with a highly experienced technical…
Added 2 hours ago
SC
General Manager - Environmental Services (70314051)
Sodexo Canada Ltd
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a General Manager, Environmental Services (EVS), you will provide strategic and operational leadership for environmental services within a healthcare, research facility environment. You…
Added 2 hours ago
CH
Foreman IS
Clean Harbors
Sainte-Catherine, QC
- Full-time
…progress and providing regular summary reports to the Site…
Added 2 hours ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the CISO and Director, IT Infrastructure, the Manager, IT Infrastructure provides strategic and operational leadership for the City’s enterprise infrastructure and…
Added 3 hours ago
T
Customer Experience Associate - Greater Toronto Area
TD
Ajax, ON · Markham, ON · Pickering, ON · Richmond Hill, ON · Stouffville, ON · Toronto, ON
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 3 hours ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Hamilton, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Retail Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Hamilton location (2…
Added 4 hours ago
SH
Activity Instructor 2
Shared Health-Soins Communs
Brandon, MB
- Internship
The Activity Instructor II (AI2) works under the direction of the Manager/Supervisor, Mental Health Services to provide mobile community based services for persons with mental health…
Added 4 hours ago
SH
Manager Health Services
Shared Health-Soins Communs
Neepawa, MB
- Full-time
The Manager Health Services shall be accountable to the appropriate Director and is responsible for the development, coordination, implementation, evaluation and operation of the assigned…
Added 4 hours ago
SH
Activity Instructor 2
Shared Health-Soins Communs
Brandon, MB
- Internship
The Activity Instructor II (AI2) works under the direction of the Manager/Supervisor, Mental Health Services to provide mobile community based services for persons with mental health…
Added 4 hours ago
GO
Supervisor, Administrative Operations
Government of Yukon
Whitehorse, YT
- Full-time
…through policy development, communications, intergovernmental relations, Indigenous relations, major project management, youth initiatives, Indigenous and scientific knowledge science and…
Added 5 hours ago
CO
STRATEGIC ENTERPRISE INTEGRATION & MODERNIZATION LEAD (DATA MANAGEMENT)
City of Toronto
Toronto, ON
- Full-time
In this temporary role, reporting to the Senior Project Manager , the SEIM Lead (Data Management) will lead complex, multi-year, multi-divisional technology transformation projects for the…

Sonova AG

Customer Care Representative-Sudbury, Ontario

Sudbury, ON, Canada

This role offers an hourly wage of $20–$23, based on experience.

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Job details

Pay: This role offers an hourly wage of $20–$23, based on experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Sudbury, Ontario

1380 Lasalle Blvd., Unit E1 Sudbury, Ontario

Hours: Monday-Friday 9:00am-5:00pm/one hour unpaid lunch/35 hours total weekly

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person, over the phone and by email

Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

This role offers an hourly wage of $20–$23, based on experience.

Extended Health Benefits Package from day one

3 weeks vacations to start, increasing with tenure

6 days of personal time in your first year

Additional days off, including your Birthday!

Monday – Friday (business hours)

Eligible for a Monthly Bonus

Growth and development opportunities including education sponsorship

We'd love to hear from you if:

You possess strong communication and customer service skills

You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You are available to travel to other clinics as well

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally

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More about this job

Responsibilities

The Customer Care Representative is responsible for providing exceptional service to clients, managing appointments, and maintaining clinic files. They also handle third-party billing and assist with minor in-clinic hearing device repairs.

Requirements

Candidates should possess strong communication and customer service skills with an interest in reconciling accounts receivable. A 'can-do' attitude and the willingness to learn are essential, along with the availability to travel to other clinics.

Skills

Customer service
Communication
Appointment scheduling
File organization
Account management
Accounts receivable
Third-party billing
Device repair
Relationship building
Data entry

Benefits

Extended Health Benefits Package
3 weeks vacation
Personal time
Birthday off
Monthly bonus
Education sponsorship
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail Clinic
Hearing Care
Accounts Receivable
Billing
Scheduling
Client Relations
Device Repair
Healthcare
Sonova
Phonak
Unitron
Administration
Clinic Operations

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