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Added 9 mins ago
H
Global Payroll Transformation Business Analyst
Hays
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Our client is seeking an experienced HRIS Business Analyst to join our global Financial Application Support Team, which is responsible for supporting and evolving our strategic HR, payroll,…
Added 9 mins ago
LP
Sessional Instructor - Computer Information Technology
Lethbridge Polytechnic
Lethbridge, AB
- Internship
…devices. Topics covered include development platforms and native application development with integration of mobile device…
Added 23 mins ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
Forecasting: Support internal and external forecasting capabilities to optimize inventory levels and forecast accuracy, and prepare sales forecasts for production planning;
Added 23 mins ago
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Intermediate Software Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Intermediate Full Stack Software Developer, you will design, develop, test, and maintain robust application features across the full software development lifecycle to optimize…
Added 23 mins ago
W
Manager, Project Controls
Worley
Markham, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 23 mins ago
W
Document Controller II
Worley
Edmonton, AB
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 23 mins ago
W
Senior Process Engineer
Worley
Toronto, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 23 mins ago
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Graduate Process Engineer
Worley
Sarnia, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 23 mins ago
M
Cloud Solution Architect - AI Apps - Full-time LOA backfill
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this…
Added 23 mins ago
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Consultant Business Systems
HSBC
Toronto, ON
- Full-time
Working closely with the HSBC IT teams locally and globally, the TREATS IT Team is responsible for all IT development and support activities related to the TREATS application.
Added 23 mins ago
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Machine Learning Engineer, AI Software (C++)
Qualcomm
Markham, ON
- Full-time
…addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to…
Added 39 mins ago
TC
Director of Human Resources
Trenton Cold Storage
Trenton, ON
- Full-time
…continuous improvement of HR strategies, policies, and programs that support TCS’s business goals and people-focused culture. Day-to-day responsibilities include leading HR operations,…
Added 39 mins ago
DE
Casual Courier Driver/Warehouse
DHL Express
Richmond, BC
- Full-time
Thank you for your application. Those selected for an interview will be contacted.
Added 39 mins ago
RI
Pest Control Technician
Rentokil Initial
Vaughan, ON
- $41,000 to $43,000 CAD / year
- Contract
…Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit…
Added 39 mins ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- $41,000 to $43,000 CAD / year
- Contract
…Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit…
Added 39 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
…count on us for reliable parts, dependable service, expert support, backed by strong relationships, practical expertise and genuine appreciation for our customers and…
Added 39 mins ago
TC
Long Term Occasional Position -Primary/Junior/Intermediate - French Core (FSL) (50% at St. Denis AM only and 50% at Our Lady of Fatima PM only)
Toronto Catholic District School Board
Toronto, ON
- Full-time
Our mission at TCDSB is to inspire learning in every way and support our students and employees.
Added 39 mins ago
M
AVP Retirement & Wealth Strategy
Manulife
Toronto, ON
- Full-time
Establish and drive cross-functional collaboration and engagement across these teams, focusing on execution and business readiness in support of the global Retirement & Wealth strategy
Added 39 mins ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
…learning platform, provide curriculum aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the…
Added 47 mins ago
Network and Infrastructure Architect.
Innovation and New Technology
Winnipeg, MB
…Architects, Enterprise Architects, security, infrastructure, application teams, and other stakeholders to provide network architecture guidance for projects and enterprise initiatives,…
Added 54 mins ago
ME
Senior Accountant - Private Company Audit and Assurance
Manning Elliott LLP
Surrey, BC
- $80,000 to $104,000 CAD / year
- Full-time
Train, mentor, and provide feedback to junior team members to support their development.
Added 54 mins ago
UO
Assistant Professor, Tenure-Track, Sociology, University of Cincinnati Clermont College
University of Cincinnati
Clermont, QC
- Contract
UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status.…
Added 54 mins ago
VC
Amazon Connect Developer / Designer
VBeyond Corporation
Toronto, ON
- Contract
Job Title: Amazon Connect Developer / Designer
Added 54 mins ago
NI
Procurement Specialist
Nanometrics Inc.
Ottawa, ON
- Full-time
With 40 years of seismic technology and industry application experience, we are a global, award-winning company providing monitoring solutions and equipment for studying artificial and…
Added 54 mins ago
HI
Senior Salesforce Developer
HRbrain Inc.
Toronto, ON
- Full-time
5+ years of web-based application design/developer experience or full-stack development

Sonova AG

Customer Care Representative-Victoria, BC

Victoria, BC, Canada

This role offers an hourly wage of $20–$23, based on experience.

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Job details

Pay: This role offers an hourly wage of $20–$23, based on experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Victoria, BC

4086 Shelbourne St Victoria British Columbia V8N 4P6

Hours: Monday-Friday 9:00-5:00pm/one hour unpaid lunch/35 hours total weekly

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person, over the phone and by email

Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

This role offers an hourly wage of $20–$23, based on experience.

Extended Health Benefits Package from day one

3 weeks vacations to start, increasing with tenure

6 days of personal time in your first year

Additional days off, including your Birthday!

Monday – Friday (business hours)

Eligible for a Monthly Bonus

Growth and development opportunities including education sponsorship

We'd love to hear from you if:

You possess strong communication and customer service skills

You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You are available to travel to other clinics as well

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally

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More about this job

Responsibilities

The Customer Care Representative provides exceptional service to clients in person and via phone while managing clinic appointments and client accounts. They also assist with insurance billing and perform minor in-clinic hearing device repairs.

Requirements

Candidates should possess strong communication and customer service skills with an interest in managing accounts receivable. A willingness to learn and the ability to travel to other clinic locations are also required.

Skills

Customer service
Communication
Appointment scheduling
File organization
Account management
Accounts receivable
Third-party billing
Device repair
Relationship building

Benefits

Extended Health Benefits
Vacation
Personal time
Birthday off
Monthly bonus
Education sponsorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail Clinic
Hearing Care
Sonova
Accounts Receivable
Insurance Billing
Device Repair
Clinic Management
Client Relations
Scheduling
Professional Development
Healthcare

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